Project Manager

AMY HENDRICKSON

Lakewood, CO ***** www.linkedin.com/in/amy-hendrickson-59562359

720-***-**** ***@***********.***

PROGRAM AND PROJECT MANAGER

Dynamic and accomplished Program and Project manager offering a proven record of success leading all phases of diverse technology and business projects. Business strategist adept in planning and managing multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains. Excellent communicator leveraging technical, business, and financial acumen to communicate effectively with client executives and their respective teams. Expert in agile and waterfall management methodologies. Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets.

AREAS OF EXPERTISE

Program and Project Management Custom Software Development and Implementations Costing, Budgeting and Financial Analysis System and Enterprise-wide Migrations and Implementations ITIL IT and Business Project Lifecycle Management Process Improvement Client and Stakeholder Relations Training Development and Execution Communications Management Mergers, Acquisitions and Divestitures Testing/QA/Rollout & Support Value-Added Leadership Cross-Functional Supervision Vendor Management TECHNICAL PROFICIENCIES

Adobe Acrobat Professional Suite, Adobe InDesign, Adobe PageMaker, Adobe Photoshop, Ascendant, Corel Draw, Documentum, HTML, IBM’s Document Manager, Microsoft Office Suite, Microsoft Project, Microsoft Publisher, Microsoft Visio, MP3, PPM, SAP ECC, SAP CRM, Salesforce.com, ServiceNow, SharePoint, Software Development Methodologies (Agile/Waterfall), XML

PROFESSIONAL EXPERIENCE

Medtronic, Inc. Minneapolis, MN February 2018-Present Program Manager, Corporate Finance

Managed the development and roll-out of self-service portal to Global Finance including templates, training, resources/materials, how-to-videos, and hot topics.

• Supported Corporate Finance portfolio management for Corporate Controllers group and Controllers Council.

• Led and assisted with A3/DMAIC continuous improvement projects which simplified the optimization strategy for the Order to Cash finance function.

Project Manager, Global Return to Work Project, June 2020-December 2020 Worked with Medtronic Human Resource teams to analyze the current mandatory work from home climate and provide recommendations on best path forward to implement a global return to work program.

• Led the teams in business analysis, research and data gathering, analytics, training, and communications, implementing proper project management principles. Medtronic Women’s Network (MWN) Global Mentoring Pillar, January 2014-December 2019 Served as Co-chair since 2017. Project managed all Mentor Scout implementations.

• Developed and deployed Train-the-Trainer modules (WebEx Training Center) for MWN Hub leaders.

• Led Events, Mentored Scout, and Trained sub-committees providing development opportunities for pillar members.

Sr. IT Project Lead, January 2015-February 2018

Defined foundational processes for project execution, cost and resource forecasting, and operational reporting.

• Instituted proper project management principles wherever opportunities existed.

• Drove common process, design, and solutions across every business and geography at Medtronic.

• Prepared and provided input to project plans, including providing leadership and influence over both process team members and also project team members from both business and IT organizations.

• Facilitated small and large project teams with 20+ members throughout the systems development life cycle, including project definition, requirements gathering, design, development, test, release and post- implementation support.

Amy Hendrickson amy@hendrickson Page Two

• Delivered solutions on time and within budget.

• Partnered with business stakeholders to initiate and manage IT change requests for new reports, interfaces, etc. and modifications to existing systems, reports, interfaces, etc. to meet current and future client needs.

• Communicated with various levels of the organizations: executive leadership, business stakeholders, developers, and IT peers.

• Built and maintained active, collaborative relationships-working partnerships- with stakeholders.

• Partnered with other Medtronic IT organizations to establish standards, share experiences and leverage common systems.

Sr. Business Systems Analyst, April 2013-January 2015 Worked with multiple business units to understand current business structure and processes, recommend possible changes, develop detailed plans for recommendation, and support and implement the changes.

• Provided detailed design specifications, design user interfaces; design logical and physical database views, identify and understand opportunities for design modification, and prepare accurate and thorough unit test data.

• Created test scripts, executed unit, integration and regression tests, identified and documented system deficiencies, and investigated root causes of problems, all of which diminished project hypercare challenges.

• Monitored systems, analyzed and classified change requests, investigated and documented scope of change, demonstrated and understood the technical environment, and provided technical assistance to users. Provided assistance in identifying, evaluating, and developing systems and procedures, which are cost effective and meet user requirements.

DISH Network April 2012-April 2013

Project Manager/Business Analyst

Performed relationship management, analysis, interviews, and research to identify and verify system, tool, and/or process issues and to determine best practices solutions.

• Managed project scope, solution execution, organize deployment, and/or support actions required in response to deployment issues.

• Performed ongoing auditing to validate process successes and define requirements for needed enhancements to processes and applications.

• Reviewed and approved testing scripts, validate test results, and occasionally execute test scripts for complex projects.

• Designed and drafted user documentation for application, process, and system training.

• Supported the business client as a train the trainer resource and provide one-on-one training in application use and process flow.

• Developed and managed initiatives to increase sales and awareness with customers. Write, edit, and create tools for department onboarding, executive onboarding, team development, and business unit training.

• Managed a portfolio of 15 projects with an NPV of $55 million.

• Initiated and designed a strategic project to increase employee loyalty while increasing activations. The NPV of this project is approximately $3.5 million. Deployment completed Q2 2013.

• Applied Six Sigma and PMP methodologies to projects to ensure measurable success.

• Completed numerous consultative projects, recommending strategies which would provide company savings and/or earnings of over $13 million through the implementation of new or refined processes, sales opportunities, and documentation.

ISF, Inc. February 2011-September 2011

Documentation Specialist/Technical Writer

Created a wide variety of sales publications including bid responses, marketing materials, and concept papers.

• Edited and proofread documents created by other staff members.

• Created graphics and other designs to illustrate concepts.

• Provided documentation for project work.

• Provided quality assurance expertise for development and technical support project teams. Amy Hendrickson amy@hendrickson Page Three

IBM May 2004- June 2010

Offerings Manager May 2009 – June 2010

Championed establishment of processes and tools to drive development and deployment of offerings.

• Elevated awareness of the data warehouse space by 100%, generating a minimum of two offerings per quarter and increasing data warehouse services deliveries by 75%.

• Reduced costs by 25% through development of innovative services and communication programs to enable sales team to operate remotely.

• Expanded virtual consulting services offerings by 50%, providing delivery flexibility and reducing costs by 25% for IBM and their customers.

• Increased license sales by 25% through the successful collaboration across teams and fostering synergies between product offerings.

• Conducted webinars and delivered training presentations to sales groups across the country and internationally.

• Managed documents and document lifecycles using Content Repository Manager (CRM). ADDITIONAL RELEVANT EXPERIENCE

IBM, Pre-Sales Analyst, Project Office, SAP Consultant Clarkson Consulting Group/Clarkson University, Managing Consultant School Specialty, Inc., Promotions Coordinator

EDUCATION

Master of Business Administration (MBA), Global Supply Chain Management Clarkson University

Bachelor of Science (BS), Marketing

Plattsburgh State University

CAREER HIGHLIGHTS

• Medtronic Star of Excellence Award recipient in 2018 for Diabetes SmartSolve Implementation

• Led teams across broad technical, financial, and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget, and with the desired results.

• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed changes effectively in rapidly evolving global business environments.

• Championed processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, created detailed project road maps, plans, schedules, and work breakdown structures.

• Honored with Diabetes CIO Medtronic’s CEO nomination in 2017 in recognition of outstanding project implementation (Diabetes SmartSolve Implementation). AWARDS

Star of Excellence award recipient for Diabetes SmartSolve project 2018 ● Diabetes SmartSolve project nominated for Medtronic CIO Award 2017 ● Multiple Medtronic Recognize Thank You Spot Awards ● Medtronic Strive Award Driven to Win ● Medtronic Recognize Award-Driven to Win ● Medtronic Recognize Award-Executes ● Above and Beyond Award-SAP Americas Recognition ● Service Excellence Award and Rookie of the Year Award-IBM-BCS Industrial Supply Chain Management Practice ● Wall of Fame-IBM Information Integrations and Solution Delivery VOLUNTEER EXPERIENCE

Medtronic Women’s Network

Medtronic EPMO Peer Advisor

Citizens’ Climate Lobby

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