Medical Service

DG

DESTINY GATES

Dgates*@jeffersonstate.edu 205-***-**** AL 36039

Currently obtaining an Associates degree in Science. Organized Medical Clerk who handles clerical and administrative tasks in a fast-paced work environment. Exceptional interpersonal skills work-flow prioritization and computer skills. Specialize in health information technology and maintaining patient files in accordance with state and federal requirements. Excellent clerical and administrative skills

Detail-oriented

Superior wriĴen and verbal communication

Front desk operations

Technologically savvy

Meticulous and organized

Chilton Family Medicine Clanton, AL

Medical Receptionist

02/2019 - 11/2020

Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.

Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.

Conducted patient intake interviews to collect medical information and insurance details.

Processed patient payments and scanned identification and insurance cards. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Straightened up waiting room to maintain neat and organized space. Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.

Pleasantly greeted each patient and offered the desk sheet for easy sign-in. Greeted callers with enthusiasm, answering all phone calls by second ring. Walmart Clanton, AL

Assistant Manager

02/2016 - 07/2019

Documented conversations with customers to track requests, problems and solutions.

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Consulted with customers to determine best methods to resolve service and billing issues.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Chilton County High School Clanton

High School Diploma

05/2014

Jefferson State Community College Clanton, AL

Associate of Science

Summary

Skills

Experience

Education and Training

Contact this candidate