Assistant Sales

Catyanna A. Pfeiffer

Alameda, CA 415-***-**** ************@*****.***

Summary

My objective is to join a company where I can integrate the advanced skills I have acquired over the past eighteen years of working in a law office setting. As an integral member of the support staff of multiple organizations and firms over the past eighteen years, I have acquired vital experience that will prove to be an asset to any company. I am currently an Assistant Case Manager where I perform numerous tasks that require fastidious problem solving, strong research and customer service skills, and the ability to support clients experiencing substantial hardship. As a career legal support team member, I am interested in transitioning into a challenging administrative role in research, public policy support, or fundraising.

Skills & Abilities

TECHNICAL SKILLS

·Proficient in the use of the EAMS system, Legal Solutions, Med-Legal, Prolaw, Needles, Google Docs Suite, and Microsoft Suite (Word, Excel, Outlook).

MANAGEMENT AND TRAINING

·Managed and supervised dozens of employees in diverse environments, and was responsible for onboarding and training of new contemporary and senior-level employees.

OFFICE CULTURE AND PROFESSIONALISM

·Professional corporate and legal office expertise. Strong communication, organizational, and administrative skills; 60 wpm typing, extremely high attention to detail and ability to multitask.

IT EXPERIENCE

·Performs network troubleshooting, run updates, repair computers, and troubleshoot printer and software problems.

Professional Experience

ASSISTANT CASE MANAGER BERG INJURY LAWYERS 2016 - PRESENT

Client-focused pre-litigation support team member who ushers cases from intake to settlement. A math and numbers critical position. Works arm-in-arm with Case Managers and Attorneys to provide support and take on vital case tasks. Opens new case files, performs research for investigations, processes police reports, orders records and bills, verifies information with medical providers, confirms insurance coverages, drafts correspondence to clients, performs medical management for clients, trains new employees on office procedures, fixes technical issues on hardware and software. Proficient at paper and electronic filing, and an expert team worker.

LEGAL SECRETARY/IT SPECIALIST WORKERS COMP. DEFENSE LAW FIRM 2002 - 2016

Assisted 3 attorneys in an active Workers' Compensation Law Office collecting information such as employment, medical, and other records from hard copy and digital sources. Maintained and monitored attorney calendars to ensure required tasks performed. Interacted with clients and other attorneys; scheduled depositions and client meetings. Maintained 250+ office files, a multi-level computer database, and a medical index of reports and records. Reviewed, edited and proofread documents for proper grammar, spelling, punctuation and formatting.

ADMINISTRATIVE ASSISTANT TO CEO GEORGIOU 2000 - 2001

Performed administrative functions related to sales at 40+ retail stores from corporate headquarters. Tracked sales and profitability of stores, entered sales information from retail stores, printed daily sales analysis and inventory reports. Processed e-commerce orders, checked availability of merchandise, initiated shipping from warehouse or retail store and notified customers when merchandise was shipped.

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