Mental Health Project

Ai Van Phan Woodburn Professional Summary: Accomplished professional with 17+ years of

experience in law enforcement. Combines deep industry knowledge with experience in monitoring an surveilling offenders in the community and assisting in maintaining supervision compliance. Excels at fielding and analyzing allegations of criminal activities. Highly skilled in interviewing witnesses and researching of records and preparing reports. High degree of dedication and commitment to seeking solutions to gaps in services, identification of program evaluations and expanding service referrals with community partners in reaching peak performances.

Professional Experience

Professional Development

EEO Counselor, Certified

(7/10/2017—Present)

Project Management

(7/29/2019—8/2/2019)

Skilled-Based Mediation (40 Hours)

(9/17/2018—9/21/2018)

Alternative Dispute Resolution

(12/12/2018)

Contact: 301-***-****

*******@*****.***

Awards

Annual Performance, Monetary

(2002—2005; 2016—2020)

Special Act, Monetary

(2016—2020)

Team/Group, Monetary

(2008—2011)

Individual, Time Off

(2014 & 2015)

Software

Project Management

Abode

Office 360

MS Teams

One Note

Word

Excel

Power Point

Access

Publisher

Skills & Expertise:

Field Investigation * Surveillance * Risk Management * Project Man- agement * Data Collection * Target Criminogenic Cognition * Motiva- tional Interviewing * Crisis Intervention * Mediation * Mentoring & Coaching.

Court Services and Offender Supervision Agency (CSOSA) Washington, DC 3/24/2003—8/25/2006; 6/30/2008—Present Community Supervision Officer, GS-0101-12, 40 Hour/Week Work in various specialized supervision teams (Sex Offender, General Su- pervision and Women’s Behavioral Health Units). Supervise and monitor offenders’ behaviors and activities and other changing information through electronic devices for surveillance purposes. Investigate and perform searches through various computer databases to generate related intelli- gence to criminal activities. Conduct continuous risk management to pre- vent future threats through crisis interventions. Evaluate mental health as- sessments and sex offender treatment progress reports to ensure offend- ers remain at low risk level of repeat offense. Target criminogenic cognition that was hallmark of sex offenders applicable to their criminal behaviors and culpability. Evaluate cost analysis and reconciles discrepancies in treatment budgets.

Leadership Capacity: Appoint as the team leader in my supervisor’s ab- sence by providing guidance and support for the day-to-day operations. These duties include assignment work, setting priorities, staffing case re- views, managing projects within assigned resources and resolving routine problems that typically impact the objectives of the organizational unit when required. Appoint as a mentor through coaching, developing, training and evaluating work performance of newly hired employees. Case Management:

Management multiple and simultaneous assignments, schedule and divide time amongst competing priorities pertaining to 60+ client cases and meeting departmental deadlines.

Skilled in utilizing Motivational Interviewing methods through applica- tion of isolating necessary information leading to reconciliation of dis- crepancies in the clients’ ambivalences, a result of an 85% success rate achieved in their completing their supervision conditions.

Devise appropriate intervention strategies for the specialized popula- tion with multiple needs through continuous evaluation involving data collection and case analysis for determining risk level and implement- ing collaborative case planning has produced an 85% success rate of completing supervision.

Target and complete 100% of assessment through evidence-based practices including the establishment of the clients’ risks and needs for psychological counseling, substance abuse treatment, employment and other social services support networks.

Harris County Community Supervision & Corrections Department Houston, Texas 4/2/2007—6/27/2008

Community Supervision Officer, 40 Hour/Week

Supervised offenders and monitored their activities and compliances with the terms and conditions as set forth by the releasing authority and assist- ed them with making successful transitions to the communities. Experi- enced with interviewing witnesses and analyzing investigative facts and information relating to violations of laws and preparing reports for court hearings.

Case Management:

Managed multiple and simultaneous assignments, schedule and di- vide time amongst competing priorities pertaining to 60+ clients cases and meeting departmental deadlines.

Conducted assessment through investigative plans to include the of- fenders’ criminal, social, medical and financial backgrounds in deter- mining their levels of risks and needs for community supervision.

Develop intervention strategies to facilitate compliance in meeting es- tablished goals and objectives prescribed in case planning.

Managed ongoing operations and served as a member of multidiscipli- nary teams that supported a client-centered and strength-based envi- ronment assuring the deliveries of treatment plans for the population served.

Technical & Soft Skills

Project Management

Case Management

Construction Documents

Leadership Relationships

Internal Stakeholders Relationships

External Stakeholders Relationships

Education

Howard University

Washington, DC

Masters of Social Work, 2012

University of Maryland University College

College Park, Maryland

Bachelor’s of Arts, Criminal Justice, 2001

Facilitate positive changes in clients through “change talk” methodolo- gies and demonstrate the ability to handle volatile situations through crisis interventions.

Conduct field investigations and analyze allegations of criminal activi- ties to ensure clients’ compliance throughout their supervision periods.

Consult with internal and external parties and working in close coordi- nation with treatment and healthcare providers to evaluate a quantita- tive and qualitative basis of effectiveness of social service referrals and behavioral activities.

Provide expertise in wide varieties of legal, operational and administra- tive functions to team members pertaining to case management and program issues related to surveillance, tracking devices and other da- tabase.

Identify and develop investigative plans through intelligence sharing and work in partnerships with law enforcement entities and external stakeholders to promise safety and recidivism.

Prepare and present case summaries and reports to the releasing au- thorities at court and revocation hearings.

Court Services and Offender Supervision Agency (CSOSA) Washington, DC 12/17/2001—3/21/2003

Drug Testing Technician, GS-0101-06, 40 Hour/Week

Managed data collection pertaining to urine surveillance. Organized large volumes of information, documents and administered appropriate systems of marking, tracking, catalogizing, filing scanning and copying large amount of sourced materials used for review, data entry and analysis. Maintained confidentiality and security of sensitive information and materials and up- held accountability over sensitive subject matter and criminal investigative files.

References

Ron Henderson

Supervisor

Contact: 202-***-****

Lavonya Douglas

Supervisor

Contact: 202-***-****

Cheree Koch

Supervisor

Contact: 202-***-****

Court Services and Offender Supervision Agency (CSOSA) Washington, DC 7/10/2017—Present

Equal Employment Opportunity (EEO) Counselor, Certified Collateral duties in providing counseling services to agency employees. Data Collection and Management:

Conduct interviews and collect data for EEO services.

Serve as a neutral third party to facilitate problem solving efforts through mediation and assist all participants in collaborating and creat- ing mutually satisfactory solutions that address all concerns raised by all parties involved.

Develop and present written documents that include reports of investi- gative findings.

Data Collection and Management:

Implemented urine collection protocols, policies and procedures to meet regulatory requirements.

Conduct random urinalysis drug testing as outlined procedurally.

Improved document control of internal manual procedures.

Adhered strictly to chain of custody procedures in handling of collec- tion, samples and information.

Department of Homeland Security, Federal Emergency Management Agency (FEMA)

Miami, Florida 9/18/2017—11/02/2017

Volunteer (DSA/IA)

Assisted FEMA staff with the overall management for continuity of opera- tional programs during disaster relief efforts (Hurricanes Irma and Maria). Data Collection and Management:

Registered survivors for relief assistances and social services.

Conducted field work and provided case inquiries and checked case statuses in the communities to mitigate all potential issues for food, shelters, home owners insurances, flood insurances, rental assis- tance, critical needs and small business loans, etc. Court Services and Offender Supervision Agency (CSOSA) Washington, DC 2/2/2015—1/31/2020

Deputy Program Manager, Asian Pacific American Committee Project Management:

Led initiatives in program planning, resource management and en- sured non-discrimination in programs and activities conducted or sup- ported by the agency through the Special Emphasis Program.

Delegate project tasks to team members and maintained and tracked priority lists and status of projects requirements to meet objectives deadlines.

Established and managed clear objectives, goals and accountability, and expectations for both self and team members in support of achiev- ing individual and team results.

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