Program Manager

Vincent D. Chustz, MSQSM

**** ***** ***** ***** ****: 703-***-****

Manassas Park, VA 20111 Cell: 703-***-****

E-mail: *********@*******.***

Strategic Planning and Quality Improvement Analyst Client-centered professional with a deep commitment to improving quality and organizational development at executive levels. Twenty-year history of successful clinical, educational, and administrative strategic improvements at the end- user, supervisory, administrative, and corporate levels. Proven abilities in program development and implementation, use of QI tools, team facilitation and training, and development and use of practice guidelines. Conscientious and self- motivated. Works independently or as an integral team member. Retired Master Chief Hospital Corpsman, qualified in submarines, HMCM(SS)/USN, and federal employee with 11 years’ experience in GS-15 supervisory position. Currently holds TS/SCI eligible security clearance. Extensive knowledge and understanding of Quality Program development and implementation, Organizational Development theories and practices, strategic planning, mission and vision statement development, aggregate review, root cause analysis, and risk assessment. Duty location: Falls Church, Virginia Skills

Mission/Vision Statement Developer Change Management Medical Readiness Planner Team Building and Facilitation Strategic Planning Policy Development Plans/Ops Medical Intelligence Quality Improvement Tools Curriculum Development Education, Licensure, and Certifications

The National Graduate School, Falmouth, MA 2003

• Master of Science in Quality Systems Management (MSQSM) Park University, Parkville, MO 2002

• Bachelor of Science in Management/Computer Information Systems Otto-Kroger Associates, Fairfax, VA

• Myers-Briggs Instrument Practitioner

David Dana Associates

• Workplace Mediator

Professional Experience

Facilitator/Program Manager. Transformation Systems Inc, February 2019 – Present. Mr. Vincent Chustz is a Program Manager and an Organizational/Workforce Development Coach at Transformation Systems Inc. (TSI). He leverages over 44 years of military, government civil service, and DoD contractor team leadership experience, a broad strategic and operations management background, and advanced leadership and human resource management education to successfully advise and partner with leaders and employees at all levels to identify and implement solutions that improve individual, team, and organizational performance. Currently serves as leadership and development coach/trainer for Department of Labor. Served as Program Manager on U.S. Navy Acquisition Workforce (AWF) National Lead support contract. Provided Organizational Development theories and practices to senior Navy leadership in the AWF, to include but not limited to Change Management, Strategic Planning, Diversity and Inclusion, data analysis, and future workforce planning.

Program Analyst. Office of the Assistant Secretary of Defense for Health Affairs, Oct. 2007 – February 2019. Served as the Chief, Operations, Plans, and Requirements Division for the Defense Health Agency (DHA), Assistant Director, Combat Support Agency, (formerly Health Affairs Office of Force Health Protection and Readiness (FHP&R)), with responsibilities for the employment of medical models and simulations, and a variety of operations research techniques. Responsible for providing the technical guidance and leadership necessary to complete studies independent of other support. Managed projects for designing and conducting Health Affairs (HA) assessments and evaluations of its emergency preparedness and responses, including those initiated by the Department of Homeland Security or other non- Office of the Secretary of Defense agencies. Served as Program Manager, Defense Readiness Reporting System Vincent D. Chustz, MSQSM Page 2

(DRRS) for the DHA. In this capacity, he coordinated the monthly readiness reporting for twelve DHA Directorates, and for Walter Reed National Military Medical Center (WRNMMC), to the Chairman of the Joint Chiefs of Staff. Managed the program objectives to ensure programs were consistent with Force Health Protection & Readiness

(FHP&R) and HA goals and monitored program development to make sure that timelines were met accordingly. Developed national policy, procedures, and processes for HA, and integrated those policies with the interagency plans. Facilitated conversations with Service and Combatant Command medical department working groups in reaching consensus regarding a variety of issues. Served as the Health Affairs liaison to OUSD Policy, Director OSD Cost Assessment and Program Evaluation, and the Joint Staff on matters related to medical input to Department of Defense strategic analysis, promoting favorable relationships with all stakeholders. Additionally, he was trained and appointed Contracting Officer Representative (COR) several times throughout his tenure at the DHA, and was often sought out for guidance in matters related to contract execution. Organizational Development (OD) Consultant, National Naval Medical Center (NNMC), Feb. 2007 – Oct. 2007. Provided expert-level process consultation, education, and training in the broad area of organizational development and change management to various levels of management at NNMC. Facilitates BOD and AD meetings, leadership forums, and strategic planning sessions as scheduled. Ensured meeting minutes and project/issue tracking tools and metrics were developed. Ensured all aspects of the internal and external environments (political, environmental, etc.) were considered during formulation of NNMC’s strategic plan, evaluating all strengths, weaknesses, opportunities and threats that may impact the mission.

Deputy Director, Hospital Corps, Bureau of Medicine and Surgery, Apr. 2004 – Dec. 2006. Provided executive assistance to two senior executive level military health care strategists.

• Implemented and saw to completion an enterprise wide personnel reorganization change initiative affecting over 26,000 U.S. Navy Sailors.

• Assisted in designing the marketing and communication strategies for the integration of all medical and dental facilities throughout the Navy Medical Department.

• Key developer of DON Human Capital Strategies for the Bureau of Medicine and Surgery Enlisted medical force structure.

Quality Improvement/OD Consultant. Navy Medicine Center for Organizational Development, Apr 2002 – Mar 2004. Assisted numerous organizations in reviewing their organizational performance, identifying organizational goals and quality improvement strategies that led to desired outcomes, designing and implementing structures and processes to achieve those outcomes and measuring progress toward their goals, in stateside and overseas medical facilities. Successfully implemented QI strategies through classroom instruction of industry accepted standards, including; Six- Sigma, Benchmarking, Balanced Scorecard, Malcolm Baldrige, and Activity Based Costing methodologies.

• Developed and coordinated Strategic Planning conferences for senior executive and ground level personnel.

• Designed exportable team building and focus group training packages for training of all levels of administrative and executive staff by local process improvement program managers. Education

National Graduate School MS Quality Systems Management May 2002 – April 2003 186 Jones Road

Falmouth, MA 02540

Park University BS Mgmt/Computer Info Systems Sept 1999 – March 2002 8700 N. River Park Drive

Parkville, MO 64152

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