Medical Billing Service Representative

Customer service oriented professional with strong understanding of the importance of accurate claims processing.

Maintains attention to detail needed to review and correct errors and retain high levels of accuracy. Follows policies, guidelines, and procedures to assure consistent quality.

Able to address customer needs while following company procedures.

Adapt to change while maintaining attention to detail and organization.

Safety-conscious Bus Driver adept in following predetermined navigation routes to complete passenger transport with safety and efficiency. Focused and dependable with a demonstrated history of proactively addressing passenger needs, including fostering convenience and safety for disabled patrons.

Patient and safe transportation professional with 23 years of experience clean driving record and a current CDL. In-depth knowledge of safety and traffic regulations and defensive driving techniques.

Demonstrated ability to complete tasks accurately despite interruptions and competing demands.

Experience Transportation Bus Driver 08/1996 - Current

Hillsborough County Schools Tampa, Fl

Transport Students to and from school functions and sponsored related events

Provided information to passengers, including route, schedule, and fare information.

Followed GPS technology and printed maps to navigate traffic, construction or other obstacles Performed all duties with personable communication and professionalism including bus operation and passenger interaction

Assisted disabled passengers in boarding and exiting bus

Medical Biller 05/2017 - 08/2017

Cognizant Technology Solutions Tampa, Fl

Coding in filing records for proper billing of medical procedures

Provide friendly and professional service to all passengers

Inputted information from customer calls and onsite service visits into the company's system Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival

Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation, and K & R documents Wrote scopes, requirements

Traffic Controller 07/2015 - Current

Sea World Parks & Entertainment Tampa, FL

Oversaw various (Traffic patterns and Patrons] projects from conceptualization to completion

Created communication strategies to meet client objectives

Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction

Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival

Medical Scanner 05/2017 - 10/2017

Ciox Health Tampa, FL

Inputted information from customer calls and onsite service visits into the company's system.

Documented updates to management on renewal progress, at-risk renewals and renewals forecast

Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction

Created communication strategies to meet client objectives

Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival

Customer Service Representative

Kforce INC / Florida Department of Economic

RACP Agent processed claims for recipient’s that was applying for unemployment claims, answering

Phone to assist with claims, other difficulties within the system regarding their claim so the process.

Shuttle Driver

Towne Park LLC / Moffitt Cancer Center

Transporting medical staff, Doctors, Nurse, multiple workers in various areas of Moffitt work sites.

Fraud Detection Representative

PSCU INCORPORATE

Inbound/Outbound calls to card holders to reference charges on their credit and debit cards. To detect

If charges that appear on, they are statement was indeed they’re purchase or fraudulent charged by a

charge of someone using the card illegally.

Education and

Training

Bachelor of Science

2019

Associate of Science Degree

2016

Diploma: Medical Billing and Coding

2016

National American University

Medical Billing and Coding Ultimate Medical Academy

Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers,

Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, and Medical

Practice Management Systems. Pursuing National CPC - A Certification

Pursuing American Academy of Professional Coders (AAPC)

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