Customer Service Office

Monal

Patel

Skills

*******@*******.***

https://www.linkedin.com/in/monal-patel/

SUMMARY:

Customer service professional with over six years of experience. Strong leadership skills along with being organized and keeping up with every task that is assigned. Known as a self-starter completing tasks in a timely and efficient manner.

● Proficient in Microsoft Doc/ Powerpoint/ Excel

● SAS Enterprise Guide

● Time management

● Leader

● Fluent in Gujarati and Hindi

Education

Boston, MA

Suffolk University - Sawyer Business School

Class of 2020

Major: Business Management

Minor: Business law

Concentration: Business Analyst

Suffolk University: Fall 2020 - MBA/MSBA (Sawyer Business School) Business Analytics

Experience

July 2015-

Dec 2019

November 2019-

March 2020

EASY CHECK CASHING AND VARIETY

Springfield, MA

● Handled cash and check while using electronic scanner, cash registers to collect payments to ensure daily cash reconciliations

● Worked with Western Union, sending and collecting payments to send out money worldwide

● Received transactions for customers to receive the money that is sent from different countries across the world

● Paid bills- for household (electric, comcast, eversource bills)

● Exceptional customer service- provided them with help for what they need SUFFOLK LAW SCHOOL (DEAN OFFICE)

Boston, MA

● Help the Deans and other faculty members

● Answer phone calls and direct them on their needs

● Deliver documents

● Check in students for their appointments

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