Customer Service Sales
Resume:
Winchester, KY *****
adkjy9@r.postjobfree.com
Allison Herrera
Skills Summary
Highly motivated, detail-oriented, positive person seeking to obtain a position where I may utilize my management skills, leadership, and strong work ethic to better my knowledge and experience. Qualifications
● Management experience of 10 or more direct employees.
● Proficient skills using Microsoft Word, Excel, Outlook, and PowerPoint.
● Knowledge of multi-line telephone systems, filing, data entry, formatting of documents and reports, and operations of office equipment.
● Positive customer service skills
● Excellent oral and written communication skills
● Excellent time-management, decision making, and problem solving skills
Education
August 2014 - December 2017
Bluegrass Community and Technical College, Winchester, KY - Associate in Arts
GPA 3.2
March 2018 - December 2019
University of the Cumberlands, Williamsburg, KY -Bachelor's degree in Business Administration
GPA 3.4
Experience
February 2020 - Present
Lowe’s, Winchester, KY - Department supervisor
● Manage multiple departments including 8-10 direct employees.
● Train and develop associates within the company.
● Resolve customer complaints and concerns within the store to ensure overall efficient customer service.
● Provide input and direct communication to Assistant and Store Management to implement and evaluate store effectiveness.
● Promote store sales and profit gain.
● Execute all safety and loss prevention policies. July 2018 - January 2020
Lowe’s, Winchester, KY - Product Support Specialist
● Organize Install Sales projects
● Coordinate with third party installers, department specialist, and central production office.
● Resolve customer issues regarding product and labor.
● Pull products that were required on the job site.
● Deliver excellent customer service
December 2017 - July 2018
Lowe’s, Winchester, KY - Fulfillment Coordinator
● Communicated with vendors about backordered or cancelled products.
● Improved relationships with regular customers and advise them on promotions.
● Retrieved product from online orders
● Maintained the Sterling system, ran essential reports, and followed up with unfulfilled orders.
March 2017 - December 2017
Lowe’s, Winchester, KY - SOS Coordinator
● Increased store credit
● Reviewed store losses
● Maintained store margin by reviewing reports daily.
● Carefully watched for any major mistakes made by employees that would result in profit loss for the store.
March 2015 - December 2017
Lowe’s, Winchester, KY - Cashier
● Ran register effectively and handle cash and credit transactions.
● Attend to customers' needs by answering any questions or concerns. February 2014 - July 2015
Subway, Winchester, KY - Shift leader
● Open and closed store which included counting the cash drawers and checking inventory
● Trained new employees
● Maintain clean working environment
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