Esther Hooper

** ********* *****, ********* ****, London SE15 5SU

075**-***-*** • adkjxk@r.postjobfree.com

Academic record

King’s College, University of London (September 2017 - September 2018)

MA Conflict, Security and Development: First Class

Modules undertaken in Security and Development, Psychology of Influence, Radicalisation and De-radicalisation and Intelligence in War and Peace

The University of Birmingham (September 2014 - June 2017)

BA International Relations (Hons): First Class

Modules undertaken in Gender in World Politics, International Security, Post-war Reconstruction in the Global South, Diplomacy and Professional Development

The Henley College (September 2012 - June 2014)

A-levels in Law (A*), Government and Politics (A) and History (B); AS Level in English (B)

The Bulmershe School (September 2006 - June 2011)

11 GCSEs at Grade A*- B, including Maths and English

Employment record

Customer Service Advisor, DHL Express (September 2020 – present)

Achieved Employee of the Week twice within 4 months

Built rapport with customer base, established customer needs and ensured a high level of service enquiry to booking conversion rate

Consistently provided a high level of quality service, delivering first time resolutions

Achieved Global, Regional and Local Key Performance Indicators

Maximised up selling opportunities whilst ensuring the customer has an informed choice

Recovery Facilitator, SMART cjs (November 2018 – February 2020)

Responsible for a varied caseload of mixed intensity service users engaged in recovery treatment. Caseload includes some of the services' most challenging and vulnerable service users

Undertake triage assessment of new clients and formulate bespoke support plans

Provide person-centred psycho-social support, counselling and harm minimisation advice to clients

Employ a holistic approach to identifying the specific and often complex needs of clients, making referrals to social services and other treatment providers where necessary

Lead therapeutic group sessions, teaching service users life skills including assertive communication, mindfulness and problem solving techniques

Run alternative support groups for service users including art therapy sessions

Provide counselling to service users based on cognitive behavioural therapy techniques and practice, including motivation and confidence building support

Manage medication prescribing regimes for service users; run clinics with GPs and nurses to ensure the ongoing monitoring of clients' physical health, take key decisions in relation to the treatment and management of service users' support regimes

Effectively and continually risk assess service users' progress and implement risk management

Contribute to child safeguarding assessments and assist in legal intervention when necessary

Regular Giving Fundraiser, University of Birmingham (January - June 2017)

Secured donations via telephone fundraising, maintained accurate records on dedicated system

Built and maintained strong relationships between the University and alumni

Work Placement at Howard Kennedy LLP (September 2016)

Assisted Senior Solicitor in the Business Crime and Regulatory department: attended client meetings, researched applicable statute and case law, drafted attendance notes

Prepared statutory demands and bankruptcy petitions for the Litigation department

Care Worker, Stirling Home Care (September 2016 - June 2017)

Provided personal care, companionship and assistance with domestic tasks for elderly and disabled clients

Project Coordinator/Committee Member, Student Action for Refugees (May 2016 - June 2017)

Introduced, organised and led orientation tours of the city for the familiarisation of refugee clients

Established a football club for adult males to facilitate relationship building

While a committee member, the organisation realised positive outcomes, including a successful equal access campaign, resulting in two full scholarships per year being granted to asylum seekers by the Vice-Chancellor of the University of Birmingham. In addition, the organisation delivered 600 hours of English classes and a play scheme for pre-school children and those not accessing formal education

Administrator, Lancaster Land Rover (June - September 2015)

Organised the day-to-day running of the car dealership showroom and sales people

Customer Service Assistant, Tesco (October 2012 - August 2014)

Resolved customer inquiries and complaints, refunds and exchanges

Oversaw internet orders and electrical purchases, processed international monetary transfers

Caterer, Bagel Shaq (January 2012 - August 2012)

Prepared and served food and drinks, prepared and delivered corporate orders, maintained high standards of hygiene, ran restaurant independently when required

Opened and closed restaurant, kept accurate records, cashed up and deposited profits

Care Support Worker, RealCare+ LTD (January 2012 - July 2012)

Provided support and care for young people with severe autism and their families

Prepared reports and contributed to interdisciplinary care review meetings and care plans

Vocational training

SMART cjs

Substance Abuse and Complex Issues Training

Information Handling Training, including training in relation to GDPR

Risk Management Training

De-escalation Training

Wokingham Borough Council: Child Safeguarding Training

The University of Birmingham: Child and Adult Safeguarding Training

ABC Medical Services: SOCA/SOVA (Safeguarding of Children’s Act and Safeguarding of Adults from Abuse)

RealCare+ LTD: Autism and Challenging Behavior Training

Hobbies & Interests

I was a member of Reading Youth Theatre for 9 years, getting involved in script writing, performing and coaching younger actors. I also have a love of visual arts, and spend much of my free time creating my own art work. I am politically engaged and interested in national politics, in particular social issues.

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