Aileen Trilles Maravillas

Address: **K Tower* San Lorenzo Place, Edsa Corner

Don Chino Roces Ave. Makati City

Mobile: +63-956*******)

Email: adkjxd@r.postjobfree.com

Date of Birth: 3rd February 1986

Nationality: Filipino

Marital Status: Single

Language Skills: Fluent English

Skype ID: ayhentrilles

Notice Period: 4 weeks

Personal Profile

Caring and professional Guest Service Agent with more than 10 years of working experience. Excellent communication skills, interpersonal and professional, able to build strong relationships with customers and encourage return business. Organized and familiar with administrative duties. Extensive experience working with other service agents and collaborating to create the best possible experience for guests. A history of succeeding in the service industry while providing unmatched customer service at all time.

Education

2008-2012: Ateneo De Naga University

2000-2004: Camarines Sur National High School

Professional Development

Welcome Host

Tourism Promotion and

Marketing

Basic Training

Security Awareness Training

and Seafarers with Designated

Security duties.

Housekeeping Operations

Travel Agency Management

Welcome Front Office

Hospice Accommodation and Meal

Management Culminating Activity at

Mock Hotel.

Key Skills:

Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Excellent customer service and professional interactions skills necessary

to provide guests with the ultimate experience- Extensive communication abilities Complex Problem Solving- Identifying complex problems and reviewing related information to develop and evaluate options and implements solutions.

Service Orientation- Actively looking for ways to help people.

Career History

Guest Relation Officer

Avenue Plaza Hotel

April 2008–December 2020

adkjxd@r.postjobfree.com

Reporting to Area General Manager

The Avenue Plaza Hotel is a 4-star luxury hotel of contemporary elegance intertwining with the vibrancy of Cam Sur Tourism and the business-friendly atmosphere of Naga City.

Stylish and sophisticated, yet inviting warm, our Hotel blends together world-class accommodation, first-rate tourism, rich cultural heritage and the most gracious Filipino hospitality

Responsibilities:

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.

Thoroughly understand and adheres to, proper credit check-cashing, and cash handling policies and procedures.

Maintains safe and clean reception area by complying with procedures, rules, and regulation.

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries

Tell clients about what their trip will be like, including giving details on required documents, such as passports and visas and Dealing with complaints or refunds ( not one of the perks but someone’s got to do it)

Achievements:

Received commendation from supervisors and recommendation from peers.

Trained 30 new Guest Relation Officer.

Organized the influx of guests, therefore, streamlined workflow issues.

Retained big corporate clients by providing them with incentives and discounts.

Reason for Leaving: I had been with the organization for a number of years and wanted to experience a new environment to continue growing.

Front Desk Officer

Naga Regent Hotel

November 2005 – March 2008

adkjxd@r.postjobfree.com

Reporting direct to Group Hotels General Manager

Right in the heart of Bicolandia’s bustling premiere city, Naga City, is a haven for tourist and businessmen wanting to indulge in relaxing comfort and at the same time equipped with the amenities that satisfy the requirements for business and pleasure. 3-star hotel’s tasteful interiors ushers you to an urban-style dynamic design that is edgy yet appealing…unpretentious on the outside and intimate in its private space. The hotel interiors are spiced up with bold and sunny colors that express the vibrant energy of Bicolanos spirit, and the good life reflected in the sleek yet cozy and modern design of the hotel’s Two Hundred Fifty (250) well- appointed rooms.

Responsibilities:

Greet persons entering organization

Answered inquiries quickly and clearly while maintaining working knowledge of services provided.

Communicated with customers clearly while building a relationship to encourage return business.

Assisted customers with transactions quickly and tactfully.

Collected and distributed money accurately and responsibly.

Maintains safe and clean reception area by complying with procedures, rules, and regulations.

Thoroughly understand and adheres to, proper credit check-cashing, and cash handling policies and procedures

Achievements:

Successfully implemented a novel guest’s inquiry system, replacing the old, inefficient one.

Suggested the implementation of a system to meet the specific needs of guests with special needs.

Increase guests base by 45% during the year 2010 due to the delivery of quickly.

Demonstrated professional etiquette and manners, improving 40% positive feedback forthwith.

Reason for Leaving: Although it was a great job i felt as though I had learned everything I’m looking for a better career prospects, professional growth and work opportunity.

Leisure Activities:

Personal fitness (gym member), dining out and socializing, computers, travel, swimming,

Reading books, window shopping, cooking.

References:

Miriam Josephine E. Sanchez: Hotel Manager- 40 Magsaysay Ave, Barangay Balatas,Naga City Mobile: +63

949-***-****)

Email: adkjxd@r.postjobfree.com

Claiza Lyn D. Tan: Hotel General Manager- Elias Angeles, Naga, 4400 Camarines Sur

Mobile: +63-917*******)

Email: adkjxd@r.postjobfree.com

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