Food Service Safety

LISA M. SCHOFIELD

CELL: 248-***-****

adkjx2@r.postjobfree.com

Email · LinkedIn Profile · Twitter/Blog/Portfolio

OBJECTIVE: Customer Service Manager position which utilizes my diverse skills, experience, and academic training.

EXPERIENCE:

November 2019 – September 2020

Assistant To The President, Sunrise Solar Consulting, LLC, Cedar Grove, New Jersey

Worked directly for the President and Owner of the business

Served as first contact resource for all new customer inquiries for solar installations

Provided accurate material responses to requests in real time

Created a trusting environment for customer’s needs

Allowed for industry leading customer acquisition and customer retention

Maintained robust and constantly changing solar installation calendar

Provided key logistic support for ordering of materials for solar installs

Allowed owner to focus on new business development and responses to Requests for Proposals (RFP’s)

Business was ultimately acquired by a larger Solar Enterprise, President/Owner, Frank Corradi, 973-***-****.

July 2016 – November 2019

Food Service Manager, Touchpoint Support Services, Rochester, Michigan

Communicated with doctors, nurses and dietitians regarding patient’s meals

Created a plan for ready-to-purchase sandwiches salads, and desserts for café customers based on consumption history

Studied and health and safety regulations that affect the serving of food

Worked as a team player with other co-workers to ensure an efficient kitchen atmosphere

March 2012 – June 2016

Food Service Worker – Sodexo Corporation

Inputted data entry using Health Touch software

Engaged with patients to obtain their meal orders via phone calls or in-person via iPad

Served patient’s meals in a timely manner

August 2002 – June 2010

Child Nutrition – Rochester Community Schools, Rochester, Michigan

Developed effective strategies for problem solving regarding food menu discrepancies

Resolved conflicts over student lunch discrepancies

Ensured compliance with food safety procedures and quality/quantity control using USDA guidelines; worked on food preparation for 200+ daily lunches

September 2001 – May 2002

Receptionist – Dr. Kim Almodovar, M.D., Rochester, Michigan

Scheduled appointments for patients via phone calls

Directed patient interactions/engagements in maintaining sign-in and weigh-in procedures

Managed confidential patient data and monthly appointment schedules for doctor

QUALIFICATIONS:

Strong Conflict Resolution and Problem-Solving Skills

Business Retention and Customer Acquisition Skills

Extremely Organized and Singularly Detail Focused

Ability to work independently with minimal supervision

SKILLS:

Strong Microsoft Word proficiency, Skilled Active Listening Capability, Complex Problem Solving, Confidentiality, Data Entry, Outstanding Phone Etiquette, Customer Service/Acquisition Skills and Customer Retention

EDUCATION:

Katharine Gibbs Business School, Montclair, New Jersey

Certificate in Information Processing

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