Test Program Manager
Resume:
Executive Summary
Over ** years of professional experience in Software Quality Assurance Delivery/Program management for large scale QA programs with profound domain expertise in – Banking Financial Services (Mortgage/Wealth management), Retail/Consumer Goods and Media & Entertainment.
Well experienced in QA consulting techniques and have established Test Strategy, Test Transformation Roadmaps, Test Planning and Test Governance supporting the quality mission & vision of the stakeholders.
Delivered Test Automated Frameworks (POM/BDD/Data Driven/Hybrid), test automated suites, implemented CI/CD test pipeline and managed Non-Functional testing (Performance).
Well experienced in project management and governance by reporting SLAs/KPI metrics to leadership stakeholders
Complete knowledge SDLC IT processes, execute the projects using Waterfall, Iterative and Agile methodologies and have effectively collaborated with development, business/stakeholders spread across different geographies.
Proficient in Functional, Regression, Automation, Business Validation, Security, API, End to End, User Acceptance Testing, Ecommerce testing, Peoplesoft testing & Test Data management techniques
Hands-on experience with the tools like JIRA, Selenium, Microfocus ALM, SQL (DB2/Sybase/Oracle) and SOAPUI
Designed and managed Testing methodology, Test automation tools using Selenium/Cucumber, GIT, Jenkins Pipeline, & Unix Wrapper for progression & regression testing.
Managed SoWs, RFPs, proof of concept, JIRA Management for Requirement/Defect Management, Knowledge Management, Resource Management which includes Recruitment, Resource Onboard & Offboard, FieldGlass, Peoplesoft Weekly/Monthly Timesheet, Billing and Invoice.
Excellent client and user interaction. Have spent numerous years at client locations in USA,UK & Argentina.
Self-Driven Leader with excellent communication & strong interpersonal and analytical skills.
Motivating/mentoring the team, also involved extensively in recruitment and building of teams.
Education
Master of Science in Computer Science from St. Joseph’s College, Tiruchirappalli, India
Post Graduate Diploma in Computer Science and Applications from St. Joseph’s College, Tiruchirappalli, India
Bachelor of Science in Physics from St. Joseph’s College, Tiruchirappalli, India
Domain Knowledge
Platforms: Windows / Unix
PM Tools: MS Project, MS Excel, MS Word, MS Access, MS PowerPoint, Visio
PM Methodology: Waterfall, EDM, SDLC, Agile (Scrum)
Test Management Tools: HP ALM, TestRail
Defect Management: JIRA, Clear Quest, Bugzilla
Programming Languages: Java, Servlets, JSP, SQL, HTML, XML, CSS
Database: SQL, Oracle, Sybase, DB2, Teradata
Test Automation: Selenium, Jenkins, Cucumber, Mavan, TestNG, GIT, CI/CD
Web Services: SOAP & RestAssured API
Automation Framework: Data Driven/BDD/Hybrid
Other Tools: MOSS 2010, TeamSite, IBM DOORS, SOAP UI, TOAD, Rapid SQL, Eclipse
Employment History
Employer
Location
Country
From
To
Designation
Cognizant Technology Solutions US Corporation
College Station, TX
USA
Aug/2004
Present
Senior Manager - Delivery
G3 AT I Software Solutions Ltd
Bangalore
India
Oct/2001
Jul/2004
Software Engineer
Shonkh Technology Solutions
Bangalore
India
Jun/2000
Sep/2001
Software Engineer
Project Experience
Client’s Name
:
Refinitiv [Thomson Reuters], Brookfield, WI
Role
:
Test Delivery / Program Mgr
Project Name
Domain/LOP
:
:
Betalink – SilverLight to HTML5 Migration
Wealth Management
Duration
Team Size
:
:
August 2018 – Till Date
10 onsite / 26 offshore
Activity Highlights:
Onsite Delivery Manager - responsible for onsite/offshore team management, executed end to end functional/automation & facilitated performance tests and test data for Betalink UI / HOST applicatoins.
Understood BRD, Prepared Test Plan and Test Cases, System tested, executed the automation scripts for Trading/Non Trading applications.
Instrumental in creating the framework, processes, and guidelines for each testing type used throughout the enterprise
Constructed deliverable features and user stories from business requirements for Agile teams & actively participated in all agile ceremonies – Sprint Planning, Sprint Retro & Review, Daily Status.
Technically leading the Client QA teams for UAT.
Responsible for UAT testing, Defect Management with Customer & Third-Party vendors (Wells Fargo, Ameriprise Financials, Stifel).
Assisted Business User Leads to plan for End to End testing and Coordinated with Offshore team to deliver Test Automation and Load Testing.
Coordinated with Onsite/Offsite team and planned their day to day test activities aligning towards the project release milestones
Analyzed “Project Budget/Estimation” and submitted the “Statement of Work/Change Requests” for new changes.
Presented Quality Metrics/Monthly Status goverance report to customer leadership teams.
Full filled the project staffing needs, Conducted Performance Appraisals/Quarterly Goals of all the project team members
Client’s Name
:
Freddie Mac, Mclean, VA
Role
:
Portfolio / Test Manager
Project Name
Domain/LOP
:
:
Enterprise BTO – Finance & Corporate
Mortgage Banking
Duration
Team Size
:
:
June 2014 – July 2018
30 (onshore) / 15+ (offsite)
Activity Highlights:
Managed the Enterprise BTO successfully which has more than 40+ applications and the escalation PoC, functioning as one of the primary testing experts.
Managed the project team; Responsible for the deliverables; Manage project staffing and SME availability; Manage issue resolution and escalation; project status meetings; Manage change, Liaison with Client, Project Plan; Test Strategy & Test Plan, UAT Support
Recommends and implements improvements to the software development process and created templates for test strategy, test plan, test case, defect report, periodic and end of project reports
Lead multiple teams, scheduling work and activities, including Estimation, training, process improvements & performance evaluation
Coordinated with Onsite/Offsite team and planned their day to day test activities aligning towards the project release milestones
Developed automation scripts using Java Selenium for web applications
Played Active role in migrating the QA2QE transformation, levers implementation and Key Metrics.
Achievements:
Implemented Continuous Integration and Playbook Levers – Static testing, SIT/UAT Collaboration, MBT using ADPART.
Responsible for recruitment and increase in the team size from 25+ to 300 associates in both Onsite and Offsite.
Other Projects:
Economic Capital Automation [ECA] – American Express, USA (Feb 2013 – May 2014)
eSales - Avon products Inc, USA (Feb, 2012- Feb, 2013)
External Portal - Merck & Co, Argentina (Sep, 2009 - Jan, 2012)
Imports Distribution Center - Wal*Mart Inc, India (Feb 2009 – Aug 2009)
Movielink Manager – Blockbuster, USA (Aug, 2008 - Jan, 2009)
SourceMedia, USA (April, 2008 - July, 2008)
Computer Patent Annuities, London, UK (Dec, 2007 - Mar, 2008)
NMR - Nielsen Media Research, India (Mar, 2007 – Nov, 2007)
Revised Planning Service - Ameriprise Financials, USA (Oct, 2006 - Feb, 2008)
IBM BPO Transformations R2 – Dun & Bradstreet, India (May, 2005 – Sep, 2006)
GMSP 4.2 Release – General Motors, India (Aug 2004, - Apr, 2005)
Other Achievements:
Above & Beyond Award – 2006 (USA) & 2011 (Argentina)
Customer Focus – QA Delivery and Ownership Award – 2019 (USA)
Contact Details:
Contact Number : +1-703-***-**** (Available 10AM CST to 6PM CST)
E-mail Address : *******.********@*****.***
Visa : Permanent Resident (Green Card)
Residential Address : 1290 Greenway Terrace, Brookfield, WI 53005, USA
Location Preference : Open for any US locations
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