Sign in

Manager Customer Service

Southaven, MS
February 28, 2021

Contact this candidate


Results driven experienced Regional Project Director with 14 years of expertise in federal and local government recruiting initiatives to oversee the development and implementation of current and future opportunities. Performance driven self-starter and solution-oriented professional with the capacity to work simultaneously and independently on multiple tasks and projects with exceptional customer service, sourcing, recruitment, program management, logistics and leadership skills that set priorities for a challenging workload.


11/2020- Partner Success Manager

Present GOFOR Delivery (Toronto, Canada)

Acquire and develop new business and maintain existing merchant relationships to encourage GoFor adoption/usage in your designated territory.

Build solid relationships; qualify additional potential; schedule sales/demo appointments for merchants stemming from our national partnerships and inside sales leads,

Resolve product or service problems by clarifying the complaint, determining the cause, selecting and explaining the best solution to solve the problem.

Maintain merchant records by updating account information in our CRM (HubSpot)

Collaborate/coordinate with logistics delivery of the region to identify service opportunities.

6/2019- Strategic HR Leader

10/2020 Wal-Mart Store #0094 (Millington, TN)

Managing and implementing all HR-related activities, company’s policies and procedures.

Independently managing and coordinating recruiting process such as screening, hiring,

orientation, and training of new hires.

Maintaining and handling employment documentations (EAD/H4 etc.), I-9 verification, FMLA, LOA’s, payroll and OSHA..

Act as a direct resource to employees on benefits information and people policies.

Coordinates personnel-related activities and performance evaluations in a timely manner.

Implement changes in company policies and procedures, HIPPA and other state and federal laws in retaining, protecting and maintaining the confidentiality of personal and company information.

Responsible for scheduling, attendance and identifying HR related issues and providing guidance to the team members and employees while maintaining confidentiality.

Reports ethical and compliance issues and serve as a liaison between associates and the organization.

Provides influential counsel and coaching to business leaders, contributing to improved individual and organizational performance.

Uses networks in strategic activities to achieve better business and in particular people outcomes.

Provide excellent customer service with exceptional advertising, marketing, and research skills.

Anthoney Reed

Innovative Regional Director- HR Strategist

Personal Data


Horn Lake, MS 38637




Key Skills

Commitment to Compliance

Project Management

Organizational Management Business Development

Management & Leadership Skills Full Cycle Recruitment

Strategic Planning Presenter

Engaging Public Speaker

Forecasting & Analysis

Train the Trainer Facilitation

Fidelity Monitor/Evaluation

Program Developer/Expansion

Team Recruitment and Supervision

Staff Developer

Cultural Sensitivity

Excellent Time Management

Models Motivational Coaching

Excellent Relationship Building

Strategic, Forward Thinker

Consulting Reporting

Approach Purchasing

Team/Individual Goal Oriented

Performance/Solutions Driven

Creative, Innovative Thinker

Technical Skills

Proficient in MS Office and Suites

SYSTEMS: Citrix, Oasis, CTS, CAMS Project Management, HubSpot,

ICIMS, ATS (Tracking System)

CRM (Sales Force, Mail Chimp)

Oracle Business 11g or 12c SEO, Google Ad Words, Workday


Experience (continued)

5/2017- Project Director/Implementing Manager

5/2019 Alutiiq Commercial Enterprises, LLC - US Department of Labor (Memphis, TN)

Develop and manage measurement systems to review talent acquisition effectiveness and attract and retain high performing workforce.

Execute regional office contracts and operating locations within regional responsibility.

Ensure future profitability through performance reviews and routine discussions on competencies and achieved results.

Supervise, train, and develop 75 staff, while communicating local and corporate office policies to staff and comply by leading by example.

Manage the recording and tracking of data required by program management, grant contractors, and foundations by monitoring enrollment, placement, and retention metrics.

Collaborate in the definition and execution of the talent attraction strategy.

Manage the end-to-end recruitment process to integrate talent into the organization.

Preparation of reports and meet expected service levels and key performance metrics to drive superior customer service by filling open roles within expected timelines.

11/2012- Recruitment Manager -OA/CTS

04/2017 CHP International, INC (Oak Park, Ill.)

Direct the development and delivery of orientation for consultants and staff.

Support the development of Talent Acquisition Specialist programs.

Hires, develops and oversees the work of a team of direct reports.

Builds personal credibility and strong working relationships through quality of contributions, trustworthiness, openness, and candor.

Represent the organization at job fairs to promote the organization.

Provides influential counsel and coaching to business leaders, contributing to improved individual and organizational performance.

Uses networks in strategic activities to achieve better business and in particular people outcomes.

Provide excellent customer service with exceptional advertising, marketing, and research skills.

10/2012- Career Transition/Retention Specialist

03/2007 Finch-Henry/BL Hooks Job Corps (Batesville, MS/ Memphis, TN)

Created and maintained active student profiles of participants in the US Department of Labor & Training program.

Conducted job development and create community partnerships within the Greater Mid - South.

Arranged job interviews and coordinate transportation assistance, and other support services for participants.

Develops Center-beneficial business and community linkages that provide students with quality and industry relevant employment opportunities.

Ensures Center meets or exceeds DOL/Company performance goals.


Provide customer service support for Trade & Industrial Education experiences for assigned region, technical assistance and problem solving to meet local program needs for State Program Areas assigned within Carpentry, Welding, Culinary Arts, Healthcare, CNA, Medical Office support, and Material distribution programs and related areas.



Bachelor of Science

Jackson State University

Masters (in Progress)

Belhaven University


Consultative Trainings:

-Capacity/Team Building

-Effective Project Timelines

-Budgeting Effectively

-Community Development

-Advocacy Empowerment

-Community Building

-Workforce Development





Community Resource Leveraging

Coordinating Outreach Efforts


*Volunteer at Boys & Girls Club in North Mississippi

*Mentor North Mississippi Vista Program AmeriCorps

*Volunteer Non-profit St. John Cares

*Memphis Urban League of Young Professionals

*Robert Hill Youth Foundation

Professional References

Professional and Personal references available upon request.

Contact this candidate