Manager Customer Service
Resume:
Results driven experienced Regional Project Director with 14 years of expertise in federal and local government recruiting initiatives to oversee the development and implementation of current and future opportunities. Performance driven self-starter and solution-oriented professional with the capacity to work simultaneously and independently on multiple tasks and projects with exceptional customer service, sourcing, recruitment, program management, logistics and leadership skills that set priorities for a challenging workload.
Experience
11/2020- Partner Success Manager
Present GOFOR Delivery (Toronto, Canada)
Acquire and develop new business and maintain existing merchant relationships to encourage GoFor adoption/usage in your designated territory.
Build solid relationships; qualify additional potential; schedule sales/demo appointments for merchants stemming from our national partnerships and inside sales leads,
Resolve product or service problems by clarifying the complaint, determining the cause, selecting and explaining the best solution to solve the problem.
Maintain merchant records by updating account information in our CRM (HubSpot)
Collaborate/coordinate with logistics delivery of the region to identify service opportunities.
6/2019- Strategic HR Leader
10/2020 Wal-Mart Store #0094 (Millington, TN)
Managing and implementing all HR-related activities, company’s policies and procedures.
Independently managing and coordinating recruiting process such as screening, hiring,
orientation, and training of new hires.
Maintaining and handling employment documentations (EAD/H4 etc.), I-9 verification, FMLA, LOA’s, payroll and OSHA..
Act as a direct resource to employees on benefits information and people policies.
Coordinates personnel-related activities and performance evaluations in a timely manner.
Implement changes in company policies and procedures, HIPPA and other state and federal laws in retaining, protecting and maintaining the confidentiality of personal and company information.
Responsible for scheduling, attendance and identifying HR related issues and providing guidance to the team members and employees while maintaining confidentiality.
Reports ethical and compliance issues and serve as a liaison between associates and the organization.
Provides influential counsel and coaching to business leaders, contributing to improved individual and organizational performance.
Uses networks in strategic activities to achieve better business and in particular people outcomes.
Provide excellent customer service with exceptional advertising, marketing, and research skills.
Anthoney Reed
Innovative Regional Director- HR Strategist
Personal Data
Address
Horn Lake, MS 38637
Phone
**********@*****.***
Key Skills
Commitment to Compliance
Project Management
Organizational Management Business Development
Management & Leadership Skills Full Cycle Recruitment
Strategic Planning Presenter
Engaging Public Speaker
Forecasting & Analysis
Train the Trainer Facilitation
Fidelity Monitor/Evaluation
Program Developer/Expansion
Team Recruitment and Supervision
Staff Developer
Cultural Sensitivity
Excellent Time Management
Models Motivational Coaching
Excellent Relationship Building
Strategic, Forward Thinker
Consulting Reporting
Approach Purchasing
Team/Individual Goal Oriented
Performance/Solutions Driven
Creative, Innovative Thinker
Technical Skills
Proficient in MS Office and Suites
SYSTEMS: Citrix, Oasis, CTS, CAMS Project Management, HubSpot,
ICIMS, ATS (Tracking System)
CRM (Sales Force, Mail Chimp)
Oracle Business 11g or 12c SEO, Google Ad Words, Workday
YARDI
Experience (continued)
5/2017- Project Director/Implementing Manager
5/2019 Alutiiq Commercial Enterprises, LLC - US Department of Labor (Memphis, TN)
Develop and manage measurement systems to review talent acquisition effectiveness and attract and retain high performing workforce.
Execute regional office contracts and operating locations within regional responsibility.
Ensure future profitability through performance reviews and routine discussions on competencies and achieved results.
Supervise, train, and develop 75 staff, while communicating local and corporate office policies to staff and comply by leading by example.
Manage the recording and tracking of data required by program management, grant contractors, and foundations by monitoring enrollment, placement, and retention metrics.
Collaborate in the definition and execution of the talent attraction strategy.
Manage the end-to-end recruitment process to integrate talent into the organization.
Preparation of reports and meet expected service levels and key performance metrics to drive superior customer service by filling open roles within expected timelines.
11/2012- Recruitment Manager -OA/CTS
04/2017 CHP International, INC (Oak Park, Ill.)
Direct the development and delivery of orientation for consultants and staff.
Support the development of Talent Acquisition Specialist programs.
Hires, develops and oversees the work of a team of direct reports.
Builds personal credibility and strong working relationships through quality of contributions, trustworthiness, openness, and candor.
Represent the organization at job fairs to promote the organization.
Provides influential counsel and coaching to business leaders, contributing to improved individual and organizational performance.
Uses networks in strategic activities to achieve better business and in particular people outcomes.
Provide excellent customer service with exceptional advertising, marketing, and research skills.
10/2012- Career Transition/Retention Specialist
03/2007 Finch-Henry/BL Hooks Job Corps (Batesville, MS/ Memphis, TN)
Created and maintained active student profiles of participants in the US Department of Labor & Training program.
Conducted job development and create community partnerships within the Greater Mid - South.
Arranged job interviews and coordinate transportation assistance, and other support services for participants.
Develops Center-beneficial business and community linkages that provide students with quality and industry relevant employment opportunities.
Ensures Center meets or exceeds DOL/Company performance goals.
.
Provide customer service support for Trade & Industrial Education experiences for assigned region, technical assistance and problem solving to meet local program needs for State Program Areas assigned within Carpentry, Welding, Culinary Arts, Healthcare, CNA, Medical Office support, and Material distribution programs and related areas.
Education
12/2002
Bachelor of Science
Jackson State University
Masters (in Progress)
Belhaven University
Interest
Consultative Trainings:
-Capacity/Team Building
-Effective Project Timelines
-Budgeting Effectively
-Community Development
-Advocacy Empowerment
-Community Building
-Workforce Development
Traveling
Networking
Collecting
Computer/Blogging
Community Resource Leveraging
Coordinating Outreach Efforts
Volunteer
*Volunteer at Boys & Girls Club in North Mississippi
*Mentor North Mississippi Vista Program AmeriCorps
*Volunteer Non-profit St. John Cares
*Memphis Urban League of Young Professionals
*Robert Hill Youth Foundation
Professional References
Professional and Personal references available upon request.
Contact this candidate