Administrative Assistant Air Force

Shannon Davenport

adkjtj@r.postjobfree.com • 847-***-****

Professional Experience

Wright-Patterson Air Force Base Medical Center January 2018 – Present Program Coordinator

• Provide accurate and timely administrative support to Program Director, 20 physicians, 90 residents, and over 50 medical students based on appropriate knowledge and interpretation of relevant regulatory agencies

• Respond to program inquiries, recruiting and scheduling clinical rotations for over 50 medical students annually

• Manage and maintain clinical rotation schedules for over 40 medical providers

• Manage, plan, and track annual budget

• Coordinate and plan travel, meetings, and conference attendance

• Procure funds for travel, conference fees, and educational materials to support the residency program

• Prepare official documents in accordance with agency guidelines

• Maintain employee personnel files for an average of 90 individuals Vana Solutions October 2017 – January 2018

Administrative Assistant

• Maintained and organized files pertaining to Foreign Military Sales

• Utilized software to digitize over fifty years worth of agency files

• Reviewed documents with experts to ensure digital files stayed within agency guidelines Fidelity Healthcare April 2017 – October 2017

Temporary Insurance Verification Specialist

• Submitted patient health records to insurance agencies, analyzed explanation of healthcare benefits

• Briefed clinicians on services covered by patient insurance benefits

• Collaborated with clinicians to submit appeals to insurance agencies Suburban Surgical Care Associates January 2016 – March 2017 Patient Advocate

• Performed intake for an average of fifty new patients daily

• Guided patients in understanding insurance benefits and requirements proceeding surgery

• Acted as liaison between hospital staff and patients to provide proper scheduling and clinical care

• Communicated directly with insurance agencies to ensure patients received appropriate benefits

• Utilized EHR software to maintain and organize patient records Harper College August 2015 – December 2015

Administrative Assistant

• Edited flyers, brochures, and documents to promote services provided by department

• Performed various clerical duties to support over sixty professors

• Advised and advocated for a student population of 16,000 Athletico Physical Therapy March 2015 – August 2015 Rehabilitation Aide

• Prepared patients for treatment and supported therapists with patient care, for over 80 patients daily

• Oversaw, motivated, and assisted patients under direction of professional staff

• Managed and prepared patient files to reduce clinician workload Advanced Disposal July 2013 – January 2014

Administrative Assistant

• Welcomed incoming clients and guests and provided customer support to resolve client complaints

• Performed filing and organizational projects for five team leads

• Reviewed and edited contracts, performed data entry projects to maintain company database Education

Master of Science in Data Analytics, 2020

Southern New Hampshire University

Bachelor of Arts in Psychology, 2014

DePaul University

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