Khemissi Righi

adkje6@r.postjobfree.com

+971**-*******

Work Experience

Sales Coordinator

Alpha Star Sanitaries & Tiles LLC

****-** - *******

Deira Dubai Apr 2005 till date

The company deals in sanitary ware & tiles Trading (Import / Export) Sales Coordinator:

Responsibilities:

• Manage incoming calls and customer inquiries.

• Generate sales leads that develop into new customers.

• Identify and assess customers' needs to achieve satisfaction.

• Build sustainable relationships and trust with customers through open and interactive communication.

• Provide accurate, valid and complete information by using the right methods/tools.

• Take the extra miles to engage customers.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Produce reports based on the sales of employees in the sales department.

• Meet with people in other departments to help promote product.

• Train new employees to make sure they meet various guidelines.

• Create new and innovative ideas to sell product.

• Evaluate the performance of salespeople.

• Read and evaluate sales reports.

• Meet monthly sales goals as provided by management.

• Make sure that sales orders are delivered in a timely fashion and according to the desires of customers.

• Make presentations to management which explain how to meet sales goals and talk about any new innovative ideas that management may have.

• Assist the marketing department in new marketing campaigns.

• Make sales goals and assists other members of the sales department in meeting them.

• Manage the sampling and product approval process for the project.

• Monitor and forecast upcoming levels of demand.

• Determine if inventory quantities are sufficient for needs, ordering more materials when necessary.

• Prepare, maintain, and review purchasing files, reports and price lists.

• Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers.

• Calculate costs of orders, and charges or forward invoices to appropriate accounts. Projects Supplied:

1. Cleveland Hospital in Abu Dhabi (Product: Mother of Pearl) 2. Motor City in DXB (Product: ceramic tiles)

3. Mirdif City Centre & Dragon Mall DXB (Products: Waterless Urinal - URIDAN) Customer Service Representative

Al Heelam Cargo Group

2001-11 - 2005-03

Responsibilities

• Maintaining customers focus on all times and answering to customer's enquiries using the standard guidelines

• Take ownership of complaint and queries and proactively follow through to resolution.

• Maintain records of all transactions and interactions made with customers.

• Ensure that all customers' queries are well-investigated and resolved, and escalate queries if appropriate to supervisor.

• Provide general and support services on a local level when required, in line with the functional requirements of the organization

• Perform various customer service activities, including upselling and handling new & existing accounts.

• Maintain, grow, and build long term relationships with account portfolio via phone calls, emails, and job quality follow up

• Act as a liaison between clients and operations & other departments to ensure efficient service levels are delivered to the clients.

• Check & raise invoices as per company objectives and ensure the same is delivered to the correct person within the delivery deadlines agreed.

• Assist management and Team Manager with any assigned special projects and provide backup to the team manager when required

• Place or cancel orders

• Take payment information and other pertinent information such as addresses and phone numbers

• Follow up of shipment clearance.

Class Teacher Grade

Hadadi Khalid School - DZ

1991-09 - 2001-10

1 to Grade 6

ITS SKILLS

- Well versed with MS Word, Excel, Email and Internet Education

Education Degree in Teaching Qualification

ITE Setif University

1992

Skills

• Friendly, Strong interpersonal skills, Excellent communication, Hardworking, Good Team Player and positive approach.

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