Sales Manager
Resume:
Khemissi Righi
***********@*****.***
Work Experience
Sales Coordinator
Alpha Star Sanitaries & Tiles LLC
Deira Dubai Apr 2005 till date
The company deals in sanitary ware & tiles Trading (Import / Export) Sales Coordinator:
Responsibilities:
• Manage incoming calls and customer inquiries.
• Generate sales leads that develop into new customers.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Take the extra miles to engage customers.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Produce reports based on the sales of employees in the sales department.
• Meet with people in other departments to help promote product.
• Train new employees to make sure they meet various guidelines.
• Create new and innovative ideas to sell product.
• Evaluate the performance of salespeople.
• Read and evaluate sales reports.
• Meet monthly sales goals as provided by management.
• Make sure that sales orders are delivered in a timely fashion and according to the desires of customers.
• Make presentations to management which explain how to meet sales goals and talk about any new innovative ideas that management may have.
• Assist the marketing department in new marketing campaigns.
• Make sales goals and assists other members of the sales department in meeting them.
• Manage the sampling and product approval process for the project.
• Monitor and forecast upcoming levels of demand.
• Determine if inventory quantities are sufficient for needs, ordering more materials when necessary.
• Prepare, maintain, and review purchasing files, reports and price lists.
• Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers.
• Calculate costs of orders, and charges or forward invoices to appropriate accounts. Projects Supplied:
1. Cleveland Hospital in Abu Dhabi (Product: Mother of Pearl) 2. Motor City in DXB (Product: ceramic tiles)
3. Mirdif City Centre & Dragon Mall DXB (Products: Waterless Urinal - URIDAN) Customer Service Representative
Al Heelam Cargo Group
2001-11 - 2005-03
Responsibilities
• Maintaining customers focus on all times and answering to customer's enquiries using the standard guidelines
• Take ownership of complaint and queries and proactively follow through to resolution.
• Maintain records of all transactions and interactions made with customers.
• Ensure that all customers' queries are well-investigated and resolved, and escalate queries if appropriate to supervisor.
• Provide general and support services on a local level when required, in line with the functional requirements of the organization
• Perform various customer service activities, including upselling and handling new & existing accounts.
• Maintain, grow, and build long term relationships with account portfolio via phone calls, emails, and job quality follow up
• Act as a liaison between clients and operations & other departments to ensure efficient service levels are delivered to the clients.
• Check & raise invoices as per company objectives and ensure the same is delivered to the correct person within the delivery deadlines agreed.
• Assist management and Team Manager with any assigned special projects and provide backup to the team manager when required
• Place or cancel orders
• Take payment information and other pertinent information such as addresses and phone numbers
• Follow up of shipment clearance.
Class Teacher Grade
Hadadi Khalid School - DZ
1991-09 - 2001-10
1 to Grade 6
ITS SKILLS
- Well versed with MS Word, Excel, Email and Internet Education
Education Degree in Teaching Qualification
ITE Setif University
1992
Skills
• Friendly, Strong interpersonal skills, Excellent communication, Hardworking, Good Team Player and positive approach.
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