Service Representative Customer
Resume:
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DIANA ZAMORAS
C O N T A C T P R O F I L E E D U C A T I O N
CEBU NORMAL UNIVERSITY
Master of Education (SPED)
Computer Literate
Customer Service
Adaptability
Problem-solving Skills
Team Player
Creativity
TALISAY CITY STATE COLLEGE
Bachelor of Elementary
Education
2008-2012
2005 - 2007
Resourceful and dynamic results-
oriented professional with solid
interpersonal, communication and
problem-solving skills. Proven
management skills and unwavering
commitment to tasks at hand. Aiming
to leverage my skills at your
organization.
********@*****.***
Cluster 8, Makati Prime Condo,
Makati City,PH
Makati Prime Condo, Makati
90764
linkedin.com/in/dianazamoras
/
K E Y S K I L L S P R O F E S S I O N A L E X P E R I E N C E OCR racing
Reading
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance : 2020 – Present
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
CLIENT SUCCESS MANAGER
engageSPARK : 2017 – 2019
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
• Knowing our products inside and out so that you can answer questions.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Identify and assess customers' needs to achieve satisfaction
• Synthesize customer feedback and work with internal teams to respond to customer needs
• Generated sales leads organically, as well as through networking, customer referrals, Internet research, networking and cold calling A C C OMPLISHMENT
M E M E N
O T H E R I N T E R E S T S
7th
Placer, 2012 Licensure
Examination for Teachers (LET)
P R O F E S S I O N A L E X P E R I E N C E
PUBLIC SCHOOL TEACHER
Borromeo Brothers Elementary School: 2012-2017
• Taught 4 different grades/levels using appropriate and innovative teaching strategies
• Facilitated learning in the secondary schools through functional lesson plan, daily log of activities and appropriate, adequate and updated instructional materials (print and non-print)
• Monitored assesses and evaluates pupil's/student's progress & maintained updated pupil/student school records.
• Supervised curricular and co-curricular projects and activities
• Conducted action plans.
• Undertakes activities to improve performance indicators.
• Assigned as School Paper Advisor
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