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Syed Farhan Ali

Address: ****-*** ********* ***. *********** ON L5B3Z1 • Cell: +1-416-***-**** • Email: adkjbx@r.postjobfree.com Professional Level Leader – IT Systems & Servers

Profile Summary

With more than 15+ years of experience in some of the most prestigious companies of Canada, Highly skilled and goal oriented with an emphasis in providing quality Information Systems and Cloud Solutions (Azure). I have gained experience in international working environments. Extensive experience of large scale systems administration, cloud computing solution, network operations, server management, network planning, controlling, monitoring and systems support management. I have a bachelor’s degree in Engineering coupled with multiple broad based certifications from Microsoft and CISCO with strong IT professional and management skills and an inherent ability to execute multiple projects and lead diverse teams. Dynamic, detailed, and results-centric leader with demonstrated record of maximizing productivity while minimizing expenses. Innovative, analytical and reputable for designing and implementing strategies and blueprints that drive process efficiency improvements. Creative, confident, and effective problem solver. Exceptional communicator, with expertise in cross-cultural communications and business relations. Career Snapshot

Positions Organization Tenure

- Cloud Computing Administrator HZA Consulting Inc. Jan’18 – Sept’20

- Sr. System Administrator Ontario Energy Board Mar’17 – Nov’17

- Sr. System Administrator Rogers Cable & Data Center Inc. (Mobilicity) Apr’10 – Jan’17

- System Administrator Virgin Mobile Canada Feb’09 – Mar’10

- Enterprise Support Specialist Maple Leaf Foods Mar’08 – Nov’08

- Technical / Helpdesk Support Atlas Cold Storage Nov’07 – Feb’08

- System Support Engineer Tri-logic Systems Inc. Sept’03 – Oct’07 Skills & Vocational Strengths

Professional Skills

Windows Server Hardware / Software I Physical and Virtual Servers I Server Architecture Design I Systems Administration I Networks Management I Networks Administration I Server Management I Network & Desktop Support I Network Monitoring I Infrastructure Management I Troubleshoot I Installations & Configurations I Technical Support I Disaster Recovery Management I Migration I MS Office Apps I Leadership Skills I Team Management I Communications I Datacenters Management I Training & Mentoring Technological Skills

• Windows Server

2000, 2003, 2008, 2012, 2016, 2019 and Microsoft Azure

• Infrastructure

Active Directory Services, Active Directory Group Policy Objects (GPO), IIS, FTP, SFTP, Imaging (Symantec’s Ghost, Acronis), Group Policy Management Console (GPMC), ADSI (Active Directory Service Interface), MS Share Point, MS Lync, Skype, Backup Servers, Tape Library, WSUS, SQL,SMS, SCCM, DHCP, WINS and DNS

• Back Office Products

Exchange 2000 / Exchange 2003 / Exchange 2007 / Exchange 2010 / Office 365

• Hardware

Dell / HP / IBM / Compaq Laptops / Desktops and Printers

• VMware

ESX, ESXI, HA, vMotion

• SAN

IBM, EMC, Cisco MDS

• Linux

Linux operating system administration

• Switches/Routers

Cisco, Juniper, HP and Dell

• Network

VLAN, STP, NAT, ACL

2

Work Scope of Positions Held

Cloud Computing Administrator Jan 2018 – Sept 2020 HZA Consulting Inc. Mississauga, ON

Microsoft Azure cloud administration and deployment. Managed azure environments/full stack across azure

Created, installed and move Servers to Azure cloud

Managed Azure IaaS technologies including VM’s, VM Scale Sets, and Networking

Built and deployed complex ARM templates

Migrated servers and applications to the cloud with Azure Site Recovery

Business Support Services Infrastructure Build and Upgrade

Enterprise Monitoring and Ticketing system

Data Center Build(All hosting services and platform) Migration of enterprise workloads from one DC to another

Configured, monitored, and maintained email applications and virus protection software. Maintained network infrastructure such as switches and routers, and diagnoses problems with these or with the behavior of network-attached computers

Acquired, configured and maintained development, test and production servers. Supported development, test and production servers including after-hours support and monitoring server usage and up-time

Provided technical and procedural direction to the company for the actual implementation of the network servers used, as well as interface with internal users, development personnel and other technical staff

Ensure timely and effective delivery of hardware upgrades, network upgrades and new configurations Sr. System Administrator Mar 2017 – Nov 2017

Ontario Energy Board, Toronto, ON

Worked as an IT Consultant in planning, designing and implementing infrastructure solutions for the following projects:

Upgrade Windows Server project (Windows 2012R2, DHCP, DNS, Windows 10)

Designed, built, tested, configured and implemented SCCM 2012

Deployed Windows 10 image on HP Laptops and Desktops

Deployed Windows workstation patches from HP and Microsoft

Created packages, collections and advertisements for software deployments

Configured new Users and Computers GPO settings for Windows 10 environment

Installed and configured (MBAM) Microsoft Bitlocker Administration & Monitoring for security and compliance considerations

Provided support to troubleshot all the applications running on the desktop/laptop

Installed and configured Solarwind monitoring software

Monitored and managed Domain controllers, Exchange O365 and other application Servers Sr. System Administrator Apr 2010 – Jan 2017

Rogers Cable & Data Center Inc. (Mobilicity) Brampton, ON

Installed, configured, and administered the following systems at Rogers

Windows Server 2008R2 / 2012R2 Domain Controller, Active Directory, DNS, DHCP

Windows Server 2012R2 File, Print, SCOM

Microsoft Exchange 2010 and 2013 Servers (ADMT to migrate users, workstation and mailboxes between the systems

VMWare ESXi 5.0 – 6.0

Microsoft SharePoint 2010 (Designed new sites and sub sites for different departments)

Microsoft SQL Server 2005 SP3 and SQL Server 2012

Microsoft Windows Server Update Service (WSUS) 2008

Microsoft System Center 2012 Configuration Manager 3

Microsoft Lync 2010 Lync Front End Server and Lync Monitoring & Archive Server

Office 2007, 2010 and Office 365, Word, Excel, Visio, Projects, Outlook and troubleshot issues

IBM SAN DS5020 through DS Storage manager on a management station

Symantec Backup Exec 2012

Symantec Endpoint Protection 12.1.3

Internet Information Services (IIS) Server

Solarwind Server

IBM Systems Director 6.3.0

Uptime monitoring Server 7.2

BlackBerry Enterprise Server 5.0.4, BES Express Server and BES 10

Linux Redhat5 Servers

HP Service Manager 9.2 Server

Bomgar B200 appliance for remotely login to other desktops and laptops

Barracuda VPN SSL v380

Provided LAN, WAN, VPN, and Wireless support and troubleshooting issues

Provided 3rd level support to desktop support team

Deployed, managed and operated scalable, highly available, and fault tolerant systems on AWS. Migrated an existing on-premises application to AWS. Implemented and controlled the flow of data to and from AWS

Selected the appropriate AWS service based on compute, data, or security requirements

Identified appropriated use of AWS operational best practices. Estimated AWS usage costs and identified operational cost control mechanisms

Provided Server and user’s laptop and desktop hardware, software and network support. Troubleshot hardware and software problems on-site, on phone and remotely

System Administrator Feb 2009 – Mar 2010

Virgin Mobile Canada (Operating by Bell Canada), Toronto ON

Managed, maintained and provided support for the following systems

Windows Server 2003 / 2008R2 Domain Controller, Active Directory, DNS, DHCP

Microsoft Exchange 2007

Citrix XenApp 6.0 – Published applications such as MS Office and Adobe

Responsible for supporting Branch offices and Partner Countries(AD, Exchange, Backups)

Configure and maintains SCOM 2007 and What's Up Gold

Microsoft File and Print Server

Installed, configured and maintained VMware, created, clone templates and new virtual machines on ESX 4.1

Installed VMware vCenter Server site recovery manager instances deployed at both production and recovery sites integrate directly with local vCenter Server instances

Created new users, generic mailboxes, distribution list permission as required

Deployed RemoteApp program on clients machine, populated the TS web access 2008 computer setting and list of RemoteApp program and configured TS easy print on windows Server 2008

Monitored and troubleshot Terminal services gateway and configured the TS connection authorization polices (CAP) and TS resource authorization polices (RAP)

Installed and configured SMS Server 2003. Created software packages and installed WSUS

Created RSA VPN token, installed RSA token icon on Blackberry and resolved VPN issues

Setup workstation and laptops for new employees, installed hardware and software

Configured Cisco IP phone from Cisco Call Manager and Unity Server for end users

Configured and managed Cisco switches 2900, 3560 and router 3925, configured VLAN, VTP and new ports

Resolved user outlook issues, updated addresses and phone numbers in GAL, moved mailboxes and restarted exchange services on Exchange Servers

4

Enterprise Support Specialist Mar 2008 – Nov 2008

Maple Leaf Foods, Mississauga, ON

Provided level 3 technical supports for Enterprise systems, worked as team coordinator in ESS group

Provided support to local departments and remote users on desktop and interacted with other teams on server support related and networking issues as level 2 or 3 tech support

Maintenance of servers in Fuse Point and monitors servers to ensure they have the latest definitions of anti-virus and have latest security patches; tests all patches in a dedicated test environment to ensure stability of production servers

Troubleshot and fixed the internal and other sites network, servers and system related issues

Replaced defaulted hard drives, RAM and front panel on servers and fixed issues

Configured, managed, and troubleshot Local user and group accounts

Migrated physical server (Windows 2003 & 2000) to virtual environment using VMware Converter and configured Virtual servers after migrating them into Virtual Environment

Entered problems into the Information Systems database and followed that incident through to closure

Implemented solutions to reported problems and dispatched to second level support to for troubleshooting

Demonstrated a high level of expertise and professionalism to build positive relationships with Users

Worked co-operatively and jointly with IS team to provided quality seamless customer service

Maintained and created the Disaster Recovery procedure

Activated and configured Blackberry handheld from BES Server for users MICROSOFT EXCHANGE 2007 SUPPORT

Prepared and installed Exchange Server 2007 in a test lab on virtual PCs to simulate production environment

Implemented Mailbox Server Roles; Hub Transport Server, Mailbox Server and Client Access Server

Created and managed Mailboxes and other recipients

Configured storage groups and database files

Managed and configured Public folder Databases and Store Referrals

Configured new Mailboxes and Mail-Enabled objects

Managed Resource Mailboxes and Mailbox removal

Used Exchange Management Console and Exchange Management Shell

Performed an unattended Installation used command line setup.com /r: H,M,C

Created and managed Distribution and Dynamic Distribution Groups and configured Mail-Enable Contacts

Created and managed Offline Address List contacts and Global Address List contacts

Managed and troubleshoot public folder, front end and back end servers, audit setting, audit logs, recipient polices, user objects, contacts and address list

Technical / Helpdesk Support Nov 2007 – Feb 2008

Atlas Cold Storage, Toronto, ON

Supported PC hardware and software for 300+ users on Windows 2000 and 2003 Server and Workstation platform

Worked on problems reported by users through telephone, e-mail, TM software and fax

Followed up on outstanding calls with users and team members

Provided administration support for DHCP, DNS, and Active Directory

Created, deleted and renamed user; enabled, disabled passwords of users in Active Directory

Manually scanned and fixed viruses from different users through Symantec System Center Console

Provided second level diagnostics of PC hardware, software or system problems

Performed and troubleshot an attended / unattended installation of Windows XP Professional

Built, maintained, and repaired computer systems to improve speed, reliability and efficiency of operation

Created user account and password through Exchange Server for new user and give telephonic support to user and our CSE for troubleshooting

Used of heat ticketing software and system monitoring services to maintained, resolved and followed closed Help Desk tickets with relevant documentation

5

System Support Engineer Sept 2003 – Oct 2007

Trilogic Systems Inc. Mississauga, ON

ACTIVE DIRECTORY / WINDOWS 2000 / 2003 SUPPORT

Analyzed the hardware and software requirements of Active directory

Designed, planned and implemented Group Polices, delegation strategies and OU structure

Configured automatic updates for network clients by using Group Policy

Managed users accounts, groups and computer accounts

Installed and configured an Active directory domain controller using dcpromo and created Child Domains

Established trust relationships including external trust, short trust and cross forest trust

Diagnosed problems raised from host resolution protocols and Active Directory issues

Contributed project efforts on the implementation of Microsoft Windows 2003 / Active directory

Performed day-to-day administration, operations and performance

Created a forest and domain structure and examined Active directory integrated DNS

Raised functional level of a forest and domain and created trust relationships between domains

Implemented Active Directory OU structure and delegated administrative controls to branch managers

Installed, configured and maintained Exchange 2007 frontend and backend Servers, created new mail boxes and distribution lists, contacts. Resolved user’s outlook issues, updated addresses and phone numbers in GAL on Exchange 2007 Servers. Managed, monitored and troubleshot Exchange Server health and data storage Academics & Credentials

Formal Education

Bachelor of Engineering - NED University of Engineering and Technology Professional Certifications

Microsoft Azure Solution Architect Expert

Microsoft Certified Professional (MCP)

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified System Engineer + Internet (MCSE+I)

Microsoft Certified Technical Specialist (MCTS)

Microsoft Certified IT Professional (MCITP)

Cisco Certified Network Professional (CCNP)

Cisco Certified Network Associate (CCNA)

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