ERIC BERNARDO GUTIERREZ

Guest-oriented Employee offering over 8 years of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourist.

WORK RELATED EXPERIENCE:

CONCIERGE OFFICER- Sep 2018 - Mar 2020

Okada Manila, Tiger Resorts Leisure and Entertainment

*Concierge Task - Answer phone calls and Email of the guest for their inquiries and concern and make reservations, take and distribute messages or mails and redirect calls.

*Concierge Command Center - Arranged events, excursions, transportation upon request the guests. Travel arrangements for sightseeing and other tours. Answer phone calls and make reservations, Dining and other reservations for patrons, and obtain tickets for events.

*Reliever/Admin Task - Assist Bell service and cloak service to receive, store, and deliver luggage and mail. Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

BUTLER OFFICER- Jul 2011 - Nov 2017

Maxims Hotel, Resorts World Manila

*Front Office Task - Perform check-in and check-out procedures using opera system.

*Reservation and Contact Center - help customers with planning and booking reservations for a hotel accommodation, dinner, tour and transportation. Answer phones and direct calls to appropriate personnel. Check and send emails. *Concierge/Bell service - Received packages and mail and send to correct guest/employees. Transferred luggage, bags and other items from vehicle and main lobby to and from guest rooms.

*Floor Butler/Runner- deliver newspapers, mails, packages, faxes and checkout invoices to guest rooms.

*Room service/In room dining - Met guests' needs with quick, friendly service, including delivering meals and snacks and retrieving additional items.

*Personal Butler for VIP Guests.

These are some of the VIP guest's I have Handled:

Tan Sri Mohamed Bin Basir- Former CEO of Maybank

Mr. Andrew Tan- Owner of Megaworld

Mr. Manny Paquiao- Senator of the Philippines

Dato Aman Anifa Bin- Former Minister of Foreign Affairs of Malaysia

CONTACT

Address: Hagonoy, Bulacan, 3002

Phone: 090*-***-****

Email: adkj4b@r.postjobfree.com

PERSONAL DATA

Birthday: 16 Sep 1989

Age: 31 years Old

Gender: Male

Civil Status: Single

Citizenship: Filipino

Religion: Catholic

Height: 182cm

EDUCATION

Bachelor of Science: Nursing

Jun 2006-Mar 2010

Bulacan State University

Malolos Bulacan

ACCOMPLISHMENTS

Gained 100% score rating for Forbes travel guide mid-year audit 2019.

Concierge Champion 2018.

Service Excellence Award for year 2016 with plaque and certificate.

Circle of Excellence Awardees for year 2016 with certificate.

Perfect attendance for 4 consecutive years (2012, 2013, 2014, 2015) with plaque.

COMPETENCIES

Guest experiences

Guest services

Time management

Excellent work ethic

Multitasking ability

Team player

REFERENCES

Mr. Jovie Pacia (091*-***-****)

Chief Concierge-Okada Manila.

Mr. Amado Coralde (091*-***-****)

Butler Asst. Director-Maxims Hotel

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