Sales Customer Service

Contact

adkj1v@r.postjobfree.com

www.linkedin.com/in/misaki-shiga

(LinkedIn)

Top Skills

Marketing

Customer Service

Customer Relationship Management

(CRM)

Languages

Japanese

English

Misaki Shiga

Passionate about client success and brand loyalty

Greater Boston

Experience

TOD'S

Sales Specialist

July 2019 - Present (1 year 7 months)

Boston, Massachusetts

-Provided excellent customer service to develop loyal client relationships both locally and internationally

- Worked closely with CRM system and helped to train new associates on system use

-Build and maintain client base through consistent follow-up with phone calls and email, scheduling appointments and inviting to store events.

-Contributed to reaching and exceeding weekly, quarterly and annual objective sales goals; consistently earning highest sales numbers among teammates goals.

-Performed "key holder" functions which includes opening and closing procedures of store

Kamakura Shirts New York

Sales Specialist

May 2018 - April 2019 (1 year)

Greater New York City Area

Sales Specialist and management training position at the company's flagship store on Madison Avenue, New York City. Kamakura Shirts is a high end retailer of made to measure shirts made in Japan.

- Work closely with customers to help them find the best fitting shirts that match their fashion and lifestyle needs

- Support operations team with preparing and maintaining store space and displays

- Respond to customer claims and requests with the highest standards of customer service

- Assist with promotion and marketing activities, including developing promotional ideas to reach monthly sales targets

- Create and submit Purchase Orders with corporate location in Japan

- Assist management with various tasks including mentoring of junior/new staff Page 1 of 2

Education

Quincy College

Associate's degree, Business Administration and Management, General · (2016 - 2018)

National Institute of Technology, Fukushima College, Japan Associate's degree, Communication and Information Sciences, General · (2010 - 2015)

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