TEMITOPE O. SHOBAYO

Norman,Oklahoma,*****, USA.

• Phone:678-***-**** ● email: adkist@r.postjobfree.com OBJECTIVE

I am a passionate and enthusiastic banking and finance graduate student, with strong analytical, numerical, Interpersonal and communication skills, experienced in business and customer services with the goal of working effectively and efficiently with any resourceful team or organization, to contribute to investment making strategies, gain valuable investment management experience towards achievement of organizational goals.

EDUCATION

East Central University, Ada, Norman, Oklahoma, United States Aug. 2019 - May.2021

• Studies in Clinical Rehabilitation and Mental Health (CRMH)

• Master’s in Human Resources (HR) Management

Ladoke Akintola University, Ogbomosho, Oyo State, Nigeria Aug. 2007 – Dec. 2009

• Post-Graduate Diploma(PGD) in Management

The Polytechnic Ibadan,Oyo state, Nigeria Aug. 1998 – Dec. 2000

• Higher National Diploma(HND) in Banking and Finance College of technology, Esa-oke, Osun state, Nigeria Aug. 1995 – Dec. 1996

• Ordinary National Diploma(OND) in Financial studies PROFESSIONAL & LEADERSHIP EXPERIENCE

Donate A Miracle Thrift Store and Boutique Jan. 2018 till Date Manager

• Manage all business transactions.

• Accept all donations

• Attend to all senior citizens for SAKS closest (an arm of Donate A Miracle)

• Maintain sound customer Relationship and satisfaction.

• Manage sales and account expenditure

• Team leadership

Babies and Beyond Enterprises, Ibadan, Nigeria Jan 2011 – Jun. 2016 Human Resources Manager

• Managed and handled of employee benefits, recruiting, interviewing, or hiring of staff

• Assisted employees and resolving work related issues such as leave of absence and disputes

• Plan and execute ongoing trainings and Talent Development events (e.g., team off-sites, external Talent Development workshops)

• Conducted recruitment efforts for all exempt and nonexempt personnel, students, and temporary employees; conducts new-employee orientations; and writes and places job postings.

• Plan and manage facilities and administrative units

• Manage Employee and labor relation

• Manage health, welfare, and retirement benefits.

• Administer tuition reimbursement plans, vacation, sick and other types of paid and unpaid leave programs.

• Establishing and onboarding process for the new hires. Intercontinental Bank Plc, Dugbe Ibadan, Nigeria Dec. 2008 – Dec. 2010 Commercial Banking Relationship Manager

• Management of a portfolio of high net worth customers

• Relationship and reputation Building

• Local client site traveling External business development and client networking Open new accounts

• Sourcing for deposits, research competitor’s products; analyze strategies to recommend advantageous marketing position

• market research or product development

• Work with the Management and Underwriters to analyze the credit strengths and weaknesses of prospective borrowers and make loan decision recommendations

• Provide service to and develop rapport with existing customers and prospects to retain and expand existing relationships and foster new ones

• Good understanding of the major products/services available in the private banking industry

• Manage product roadmap updates, ensure timely delivery, and provide business reasons for changes

• Frequent Client / Bank event assistance to develop positive rapport Cross sell other bank Products & Services

• Develop strategies for maintaining and further penetrating existing accounts

• Develops focused strategies for acquiring, retaining and growing select clients

• Maintaining the existing client relationships and identify new business opportunities

• Supports the Bank's strong relationship banking culture through ongoing customer contact, quality customer service, and superior product knowledge

• Support the Bank's strong relationship banking culture through ongoing customer contact, quality customer service, and superior product knowledge

Intercontinental Bank Plc, Iwo Road Branch. Oct 2007 - Nov 2008 Cash Officer Assistant Manager

• Advanced knowledge of related state and federal banking compliance regulations, Bank policies and procedures, and the Bank’s products and services

• Open business accounts and ensure all documentation is completed in a timely and accurate manner

• Motivate the staffs through constant interaction with the team. Lead by example. Be a team player

• Identify and develop high performers for next level jobs/ senior management positions

• Experience with supervising a team. A natural team leader with assertive but approachable personality

• Handling of Teller Operations at branch and ensuring strong controls

• Ensure Vault limits are within the business limits

• Seek feedback on escalated problems in order to follow them up and update the end user. Follow up with clients to ensure that our level of service is in line with their expectations. Liaise with other teams to take into account clients’ needs/expectations/issue.

• Handling Foreign exchange transactions-acceptance & sale & purchase of FCY (Cash & TC

• Ensure all proofing are done on time

• Ensure All cash related reporting’s are done on time United Bank for Africa plc. Challenge Branch July 2005 – Sep 2007 Lead Customer Service

Attended daily to customer inquiries about general and transfer specific banking procedures, updated retail, and commercial customers on changes in operational policies and its impact on their banking relationship

• Handled account opening and documentation process for individual and corporate branch client base

• Provided advisory roles to customer and customer relations officers, regarding operational policies and procedures in relation to the available investment products and opportunities offered to customers by the bank

• Ensured operational compliance in daily processes through maintenance of adequate record keeping of daily and monthly transaction documents made readily available for audit inspections

• Investigated and reported bottle necks and service failure experienced and resolved during the course of processing daily transactions for branch and unit meetings

• Daily report of all customer opening package in all branches under south west regional

• Handling all business transactions, complains in the south west Region

• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants

• Handling customer complaints or any major incidents, such as a security issues

• Direct report to the Head South West Region on all pending issues on account opening packages, uploading, and tagging

• Developing feedback or complaints procedures for customers to use

• Improving customer service procedures, policies and standards for the organization or department

• Meeting with other managers to discuss possible improvements to customer service

• Training staff to deliver a high standard of customer service Standard Trust Bank plc, Iwo Road Branch Jan 2004 - Jun 2005 Retail Banker

• Processed customers transaction

• Handled all savings and current customers holder

• Prepare safe deposit, night drop and foreign currency

• Responded to customers queries in a timely and efficient manner

• Western union, money gram, cash fast teller

• Designated teller for out stationed Deposit and huge money transfers VOLUNTEER EXPERIENCE/COMMUNITY SERVICES

Donate A Miracle Thrift and Boutique

Salvation Army Norman

Lake side church of God Norman

PROFESSIONAL SKILLS

• Great attention to detail with strong organizational, analytical, problem-solving, and multitasking skills

• Takes personal responsibility and has exceptional conflict resolution skills

• Strong customer service abilities, troubleshooting skills with a strong work ethic and positive team

attitude

• Business Acumen

• Leadership navigation

• Business banking or financial institution experience

• Relationship management

TEMITOPE SHOBAYO

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