OBJECTIVE:

To obtain a long-term career with an organization has a strong background that Provides good opportunity for enhancement of professional and personal status.

WORK EXPERIENCES:

Company name : Dynamic computer services.

Designation : Sr.Executive -Admin.

Period : Dec 2020- Till date.

Temporary job ROLES AND RESPONSIBLITIES

Provides information & advises to customers for products and services.

Ensure complete customer satisfaction before closing the orders.

Placing Orders and Co-ordinate with vendors.

Supervise daily operations of all departments including order generation, help desk functions, mail.

pickup and delivery and shipping and receiving.

sending quote to customer as per customer requirements.(laptop desktop cctv networking and peripheral).

weekly Report generation.

WORK EXPERIENCES:

Company name : Business Octane Solutions Pvt Ltd

Designation : Operations Coordinator

Period : April 2018 – Dec 2020.

ROLES AND RESPONSIBLITIES

Maintain accurate operations materials and documents for reference purposes.

Allocation of calls to the Service Engineer and Follow up of calls till closed.

Assisted in coordination of team efforts to increase company revenue.

Managed coordination of installation crews accordingly to ensure timely completion.

Provides information & advises to customers for products and services.

Ensure complete customer satisfaction before closure of tickets.

Logging user’s calls through Mail and Handling complaint calls.

Assisted in developing a multi-staged roll-out for a new networking software platform.

Responsible for training and ongoing education of all help desk personnel.

Assisted in developing the weekly work schedule for each associate.

Assist as needed in the creation of reports for billing purposes Using Navision Tool.

Create & Close service tickets using CRM SAP ticketing system & GSO Service Trac.

Proactively monitor, and expedite the resolution of assigned and pending tickets.

Provides information & advises to customers for products and services.

Coordinate with our internal team, HD Tickets will closing within our SLA.

Handling Petty cash.

Placing Orders and Co-ordinate with vendors.

Supervise daily operations of all departments including order generation, help desk functions, mail

pickup and delivery and shipping and receiving.

WORK EXPERIENCES:

Company name :Orient Technologies Pvt Ltd.

Designation :Senior - Service Help Desk coordinator

Period : April 2014 – Oct 2017

ROLES AND RESPONSIBLITIES:

Allocation of calls to the Service Engineer and Follow up of calls till closed.

Handling 5 + service engg including FM Engg.

Responsibilities for AMC calls

Responsibilities for Out of warranty calls

Placing Orders and Co-ordinate with vendors

Logging user’s calls through helpdesk and Handling complaint calls.

Vendor management.

Preparing HOT and COLD permit for vendor work

Identify problems in operations processes and ensure that they are resolved in a time-efficient

manner

WORK EXPERIENCES:

Company name : PCS TECHNOLOGY Pvt Ltd

Designation :Junior - Service Help Desk coordinator

Period : Aug 2013 – March 2014

ROLES AND RESPONSIBLITIES:

Ensure man power management planning and control

Log tickets in the service desk tool (Customer Relationship Management- CRM) on behalf of users making service request over phone or through mail.

Maintaining the FMS (Facility management service) daily and monthly reports register and Resolving issues

Coordinate with our internal team, HD Tickets will closing within our SLA

Logging user’s calls through helpdesk and Handling complaint calls.

Vendor management.

WORK EXPERIENCES:

Company name : Maha Electronics Pvt Ltd (Hp Authorised Service Centre)

Designation : Service coordinator

Period : Nov 2011 to Aug 2013

ROLES AND RESPONSIBLITIES:

HP Channel Services Network-CSN Operating in online status.

Handling Printers & Servers calls

Complaints accepting from Customers & Handling customer Phones.

Coordinating between the Engineers customers and HP

Accepting calls, logging the calls, assigning the calls to the respective support engineer

Follow up with Engineer for closure

Conducting meeting with the engineer for better practices and knowledge sharing.

Open Call Management, Call scheduling with Engg

Response to customer queries via mail and phone

Escalate to appropriate levels in HP system as & when required. sent alerts

Preparing daily, monthly call reports to Manager

Preparing Reports for open & pending calls on daily basis.

ACADEMIC CREDENTIL:

Course

Name of the Institution

% of Marks

Year of passing

Board of Study

Diploma in

Computer

Engineering

K.L. Nagaswamy Memorial

Polytechnic College, Madurai.

83.42%

2007

State Board of Tamil Nadu Technical Educations.

S.S.L.C

Rajan Matriculation School, Madurai.

62%

2004

State Board of Tamil Nadu.

Skills

Good working knowledge in outlook.365, Excel and MS word

Knowledge in preparing presentation using PowerPoint.

PERSONAL QUALITIES:

Flexible to work regarding to the environment.

Self motivator.

Capable to learn new techniques quickly.

Ability to deal people diplomatically.

Effective communication & Interpersonal skills.

Achievements

Got the best performance award for service call coordinator April 2015 from Orient Technologies Pvt Ltd.

LINGUISTIC FLUENCY

English, Tamil,

PERSONAL VITAE

Father’s name : M.R. Ganeshan

Date of Birth : 15.April.1987

Nationality : Indian

Gender : Female

Languages known : Tamil, English

Marital status : Married

Permanent Address : No.28/59 VM.Street Mir Sahib Pet Market Royapettah chennai.600 014.

DECLARATION

I hereby declare that the information and facts stated above are true and correct to the best of my knowledge and belief and I will take entire responsibility if any discrepancy is found.

PLACE: Chennai yours faithfully,

DATE: (M.G. Madhu bala)

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