Social Media Service Representative

RAEGAN

BERNARD

CONTACT

***************@*****.***

(868) 759 - 5350

Unit 16 Rosewood Gardens

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

iQor August 2020 - December 2020

Resolve customer complaints via phone, email, and social media. Assist with placement of orders, refunds, or exchanges. Take payment information and other pertinent information such as addresses and phone numbers.

Attempt to persuade the customer to reconsider cancellation. Inform customers of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes. Work with the customer service manager to ensure proper customer service is being delivered

ABOUT

Raegan is a meticulous individual, capable of organizing, planning, and managing daily tasks efficiently. Bringing knowledge in coordinating documents and managing tasks. Skilled in oral and written communication, team leadership, and relationship-building.

EDUCATION

MARKETING ASSISTANT

DriveWise Trinidad July 2019 - August 2019

Answered email and social media messages according to prescribed policies. Updated web pages and social media profiles to reflect proactive strategies and engage customers.

Recommended product changes to enhance customer interest and maximize sales. RB

CORE

QUALIFICATIONS

Basic Graphic Design

Basic Computer Troubleshooting

Information Technology

Office Administration/

Procedures

Marketing

Business Accounting

COMPUTER SKILLS

AutoCAD

Adobe Photoshop

Adobe InDesign

Adobe Illustrator

Microsoft Office Suite

The University Of The West Indies - BSc in Computer Science and Management - Semester 1 - 2020 The University Of The West Indies - BSc in Information Technology (Special) - Semester 1 - 2019 The University Of The West Indies - Certificate in Business Management and Technology - 2017 - 2019 SBCS - Professional Certificate in Design Essentials - Jan 2021 - March 2021 Bishop Anstey High School East - Grade 1 in: Mathematics, English A, Information Technology - Grade 2 in: Office Administration, Technical Drawing, EDPM - 2017

2017

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