W MACKEY BROWNLEE

615-***-**** adkin9@r.postjobfree.com

Scrum Master Business Analyst Agile Coach IT PM

Leveraging 15 years hands-on IT experience. Achievement oriented Servant Leader with proven record of analysis, coaching and leading within complex technical projects. Project delivery and process improvement within SDLC, Waterfall, SAFe, Scrum, Kanban, Kaizen, Lean, and hybrid frameworks. Execution via pragmatic, and “Go-See” mentality – coaching towards ruthless self-inspection, openness, and heuristic solutions - guiding teams to solve problems for themselves - this results in happy, creative, productive, and mature self-organizing teams.

Waterfall to Agile Transition

Process Improvement

Holistic Approach

Customer Service Instinct

Servant Leadership

Dependency Mitigation

Root-Cause Analysis

Heuristic Coaching

Minimal Direction Required

Strong Documentation

Risk Management

Conflict Negotiator

PROFESSIONAL EXPERIENCE

ACADIA HEALTHCARE CORPORATION

Agile Coach, BA & Scrum Master 2019 – CURRENT

Coached to maturity: 5 Scrumban teams – DevOps, Business Intelligence, Ivanti, Systems and SP Teams

Spearheaded new Process Improvement and OKR campaign throughout organization

Mentored and coached 2 Scrum Masters from no knowledge of Agile Practices to complete self-reliance

Created Power BI report workspace for executive management focused on process improvement

Interacted with HIPAA and PCI compliance daily – Annual PCI compliance submittals and ongoing logs

IT Project Manager, Scrum Master 2018 – 2019

Took ownership of Corporate server migration effort: AD/GP/File/Print/Application migration for physical and virtual servers – over 180 healthcare facilities migrated on time and under budget

Delivered Servant Leadership for various teams of Sys Engineers, Devs, DA, BA, QA and other resources.

Provided regular complex analysis and reporting for several teams to show facility improvement

Dramatically increased efficiency by merging Waterfall stakeholder requirements with Agile execution practices

professional experience (cont.)

Insequence corporation Project Manager & Business Analyst (MES Software)

2016 – 2018

Managed 18 to 22 concurrent MES implementations for major parts suppliers and auto OEMs worldwide.

Delivered all project facilitation: Business Case, large scale Project Plan, charter, timeline, kick-off, biweekly project meetings, R.A.I.D. Log, critical path, post-mortem and other under PMO

Acted as single POC/ liaison for all Yanfeng Global Automotive Interiors stakeholders in North America

Created documentation: Traceability Matrix, Verified Deliverables, Critical Path, R.A.I.D. Logs and escalation workflows, and other process management artifacts

TRIVAD INC Project Solution Manager

2015 – 2016

Invented solutions, engaged stakeholders and managed execution of deployment

Analysis of all existing workflows and process flows for action suggestion

Managed rollouts for Process Improvement plans with all departments

Won $2.1m in new business: hardware, software, and professional services

LEND LEASE GLOBAL INC EUC IV & Scrum Master

2012 – 2013

Supported all on-base systems at Fort Campbell, Fort Knox, and Nashville HQ

Handled all relocations and data migrations for Middle TN sites.

Scrum Master, Artificer, and librarian for all sprint meetings

Administrated of Remedy ticket/issue tracking

TENNESSEE CHARTER SCHOOL ASSOCIATION 501(C) (3) IT Project Manager

2011 – 2012

Managed project for patented SMS/texting solution “TEXT2MAIL” allowing voters to communicate directly with state representatives in real-time

Drove social media campaign increasing from approx. 300 hits/month to 10k+ hits/day

Negotiated Project for TCSA database, mailing lists and Charter School data distribution

ART INSTITUTE TENNESSEE & AUTN Director of Technology & Facilities Manager

2004 - 2010

$37.5mm annual ICT budget. Projects of note: start-up construction (90,000sq'), $28mm audio studio, pro photo lab, $14.6mm video studio. 3 unique kitchen facilities with full a/v integration, 14 hybrid computer labs (16 to 38 mac/pc), 42 smart rooms

Created several business analysis metrics for impact of our department and how our workflows could improve

Took full responsibility for all technology, systems, training, and facilities reaching 9200 students, 120 faculty and 98 admin staff.

Saved $18mm during stay, $12mm in first 2 yrs. (start-up budgeting/purchasing)

Managed team of 34 in IT Dept. ranked #1 in satisfaction every quarter for 7 years (Noel Levitz)

CERTIFICATIONS

VEEAM

Certified Sales Engineer

Certified Technical Engineer

TECHNICAL DETAIL

Docs, Artifacts & Tracking Tools

Burn down chart, Velocity tracking, estimation tools, DoD development, and strong user/enabler stories. Retro games, Sprint Planning tools, Dot Voting, and many other team tools. Project Plan, timeline, Business Case, Communication Plan, resource schedule, and Project Charter. Meeting minutes, Agenda, quote for services, change management request, critical path, and verified deliverables. Project acceptance, lessons learned, and postmortem.

Administration: Team Foundation Server, Azure DevOps, Teams, Planner, Flow, Power BI, and MS Project (MS Project Server). Miro, Asana, Jira, and Invision. Slack, GanntApp, Smartsheet and many other PM tools.

Hands-On Administration & General IT Tools

Domain: GP, AD. Microsoft Server 2003 – 2016, SQL Server 2012 - 2016. VMware: VCenter, vSphere v4.1 - v6, Workstation Pro. SolarWinds, Dell Tools, Veeam-One, Lansweeper, Wireshark, and NetIQ. Ruckus Zone-Director, Altiris Deployment Server, and Dell thin-client GMS. Symantec AV, Trend Micro Deep Security with vShield/ endpoint, and Veritas AV. GitHub, and Orange Scrum. Remedy, custom RT tracker, and many custom and/or open source object-based applications. RDP, VNC, Bomgar, LogMeIn, TeamViewer, DameWare.

Hardware

OEMs: Brocade, Cisco, and 3COM. HP, Dell, and Sun Micro. NetApp and Palo-Alto Networks. Barracuda, SonicWALL, Juniper, and Riverbed. Aero hive, Cradle point, Ubiquiti, Meraki, and Ruckus. Lenovo, Apple, Toshiba ASUS, and Microsoft. HPE/Dell EMC BIOS - Windows Server, Xserve, and Linux.

Devices/Technology: Enterprise routers, switches, and firewalls. Host, cluster, and storage servers (SAN/NAS/JBOD/DAS). Servers, workstations, laptops, and thin clients. Link-balancers and redundant failover devices. Wireless access points, repeaters, and SIM card routers. SAS, iSCSI, SATA, SSD and Tape Drives - RAID 0/1/0+1/ (1+0)/ 5. Racking/Cabling/Patch management. Single/multi-mode fiber, MPO and MTP. Data-Center monitoring and controlling Hardware

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