Sales Employee Relations

Stephen J. Kozlowski - #**** Akuleana Place – Kailua, Hawai’i 808-***-****

Aloha Hiring Team! Pehea’oe,

The enclosed will detail my background & experiences’ to execute superbly. Based on your position requirements, I am convinced you will find my credentials more than align me for the position & individual you’re searching for.

Early on in my career, I was provided respected guidance by an esteemed mentor who encouraged me to abide by the values—integrity, commitment, and responsibility.

As your organization deserves the benefit to have an exceptional individual; I believe my experiences are unsurpassed for the companies goals, currently and more importantly; future accomplishments. I make myself available 24/7/365, as to operational requirements.

I earn trust, uncover key business drivers and find common ground as chief negotiator, identifier of revenue opportunities in sales, management leadership along with account management roles spanning e-Commerce, air travel, transportation, finance and high-tech retail.

Navigate cultural challenges while jumping time zones, lead international crews and manage corporate accounts to deliver an exceptional customer experience. A self-taught expert in many facets sought after as a go-to for complex systems and platforms alike—bridging the divide between technology and plain-speaking initiatives.

Tenacious Quest for Success + Learning. Volunteering, while working full-time – gaining hands-on experience in research- and data-driven product roadmap development, pricing and positioning.

Results-Driven Leadership. Whether leading Baby Boomers, Gen X or Millennials—figures out what makes teams tick, trains and transforms individuals and teams into top-performers.

Challenger of Conventional Wisdom. Always ask the WHY. Improve the user experience through smart, strategic thinking that anticipates outcomes. Present cases that influence and lead change that drives efficiency and profitability.

Achievements and Implementation

èHuman Resources & Relations: (15+ Years) I have been accountable for numerous H.R. functions, including: payroll & processing, recruiting, interviewing, documentation, benefits, hiring, terminations, and training employees at every level, entry to C-suite. A rapid learner of complex concepts and new, updated legal issues. Increased the employee satisfaction index 36% by spearheading a “Flexible Work Solutions” employment program.

èEnergetic communication style: I am accomplished in building relationships, consensus and a shared sense of purpose. I am known for my proven ability to quickly establish trust with employees, mediate disputes and motivate others into action.

èSkilled in diverse levels of Customer Service(s) and training: (15+ Years) a constant throughout my career has been my excitement for the design and delivery of staff development programs. Comfortable and experienced giving both large and small-group presentations. I have conducted many various methods of training for diverse audiences.

èExceptional vision and organizational leadership that visualizes creative solutions, translate ideas into tactical plans, and transport & deliver tangible, reliable business results.

èJudicious business and financial acumen featuring robust capacities for innovating revenue enhancement strategies, developing new business, generating multimillion-dollar profits, and administration of “Full” P&L responsibilities. Contract and development deliverables, specialties’. Highly analytical sharpness to perform.

èInstruction/Delivery/Sales/Marketing of numerous, various inspirational presentations locally and at corporate level’s in training and development.

èTalent Card-3rd Party Independent Assessment testing program Results (as attachment): determining levels on Drivers, Principles, Analytics, Influence, People Acumen, Exactness, Intensity, and overview on strengths & skill-sets with a 97 % matrix scoring. Placed in the top 5 % performance in Quality Assurance.

Volunteer Activities

I performed Volunteer work in many capacities during & after Hurricane Harvey throughout Texas in 2017- 2018; afterward, relocated back to Hawaii in early 2018. I search and perform regularly for many volunteer activities to provide and give back to the community.

Having without fail; created incomparable results in every position earned throughout my career, I am 100% confident we will produce, greater than before, performance results.

Mahalo Nui Loa for taking the time and reviewing my resume. It would be my delight to be provided the opportunity to tell you more in how my talents could assist us to exceed the current goals and mission of the organization.

Me ka ha`aha`a & Aloha!

Stephen J. Kozlowski @ 808-***-**** – always at your convenience. I look forward to your call, or you may also reach out to me @ adkilb@r.postjobfree.com

linkedin.com/feed/stephenkozlowski

Stephen J. Kozlowski – Self Motivated & Dedicated-Delivery of Exceptional Results

The finest asset at every level!

#1485 Akuleana Place, Kailua, HI 808-***-**** adkilb@r.postjobfree.com

Dedicated, strategically proven at mastering efficiency; achieving revenue generation & cost saving goals, deft contract negotiations & contract preparation, along with strict adherence to Q.A. & Q.C. initiatives.

Recognized coordinator with operational excellence, proven combination of skill-set’s, experience and talents in up, mid and down-stream environment’s to anticipate, analyze and trouble-shoot all facets in business operations.

Qualified with skill-sets that will allow us to deliver multi-unit delivery, communication and the customer experience, in addition to my proven experiences, achievements’ excited to partner with likeminded personnel. Situated from entry level to C-Suite, I always get the job completed!

Established Leader equipped with exhaustive multi-faceted experience drawn from proven performance of success, knowledge, motivating business advancement, marketing and sales campaigns, contract development, process improvement, and analytics; along with acceleration initiatives while strategizing for complete precision.

PROVEN IN

Crisis Mgmt./Improvement

Business Planning & Execution

Revenue Strategies

Marketing & Sales Initiatives

Property /Asset Management

Maintenance & Development

Contract / Leasing Agreements

Team Building / People Leadership

$ MM-Dollar P&L Ownership

OSHA / Regulatory Compliance & Safety Guidelines’

H.R. & Benefit Management

Q.A. Programs / Initiatives

Training and Recruitment

Governmental Contracts approval

TALENT CREATS EXCELLENCE

èExtensive network in transportation, hospitality, land / real estate development, medical / healthcare, government, banking, along with additional industries.

Secure Parking; Secure Bike Share, BIKI Bike, 5/2019 – 9/2020

Due to Covid-19 and the on-going pandemic, this division was shut-down and employees laid off.

Director –(recruited for) I directed the daily business development activities of the organization and drive the new sales business; maintaining existing client satisfaction for the company and being key in the role of the company’s bottom line. Oversee operations and management of personnel to maintain quality of expectations.

Responsible for the overall management of all strategic and operational Marketing and Customer Relationship activities. Ensuring operational excellence at every level.

Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas. Prepare, deliver proposals, presentations, RFP’s, P&L outlines and align communication pipeline.

Management of the operations, sales and marketing functions of the daily business.

Drive increased revenue and profit to achieve the Company`s ambitious growth.

Planning and coordinating the implementation of driving business plans and the penetration of new markets which resulted in eight-(8) new accounts within five-(5) months, generating $ 800,000.00 in new accounts.

Work with share-holders to align sales strategies and solutions, along with optimizing operational impact.

Excellent negotiation skills, proven track record of successfully pitching for new business and increasing NOI.

Proven track record of increasing revenue through generation of leads in multifaceted sales and operational programs, contracts tailored to each client’s requirements. P&L expertise and analyzing outcomes.

Proven strengths: Project Management, Business Management, Communication, Negotiation, Innovation, Leadership, Relationship Management, Contract preparation/approval at all levels. Client Services and Results Focused.

Yum Corporation / TD Group, Inc. 1/2019 – 5/2019

AGM / GM, Oahu – Hawai’i: Role and responsibilities are in the operation and promotion of our restaurant(s) - I had the overall responsibility for directing the daily operations of restaurant(s), ensuring compliance with company standards in all areas of operations; including product preparation and delivery, customer relations, restaurant & building maintenance; repair, inventory management, team management, recruiting and retention of team members, along with full financial accountability.

Additional Responsibilities:

èCreating value for shareholders through proficient operations, appropriate cost controls, and profit management. Effectively manage within the policies and guidelines of the company, ensuring 100% Q.A. at all times

èControls day-to-day operations by scheduling labor, ordering inventory and supplies, and developing every level of team members.

èEnsures OSHA, local health and safety codes, and company safety and security policy are met

èControls profit & loss, cash control/security procedures, maintaining inventory, managing labor, financial reporting, and implementation of appropriate actions to deliver on-point

èRecruits, interviews, and hires team members, conducts performance appraisals, implements disciplinary action, motivates and training of all team members

èEnsures maintenance of equipment, facility, and grounds through the use of a preventative programs

èEnsures complete and timely execution of corporate & local marketing programs and relationship mgmt.

èLogistics, Supply Management & Forecasting

3/2018-1/2019 -- Relocating back to Hawaii in 2018, I was supporting/caring/assisting a family member and medical requirements throughout. Additionally, I was working, performing Real-Estate Listing & managerial duties for a firm/partner on Oahu. Duties include: Personal Marketing, General & Administrative Functions, Prospecting, and Listing Support & Event Planning. Note: Pursuing R.E. & Broker’s License.

History & Highlights: SP Plus Corporation – 2017/2018 Chicago, Illinois (Dallas, Texas based)

Director, S.W. & Texas State market.

Relocating to the mainland in 2017 and accepting a position with SP+. SP+ is a diverse provider of professional services of/for ground transportation, facility maintenance, security, hospitality / event logistic services to real estate owners and managers in a vast array of markets.

SP+ provides exceptional market-based expertise within each of our service lines. SP+ utilizes the latest in advanced technologies and marketing strategies, and has taken new innovative approaches supporting revenue, operational management to maximize the performance of our clients’ businesses, existing and in-addition to new business development. I devised and deployed strategic business development, marketing, and sales initiatives to steer impressive operational performance, and revenue growth for existing and added client growth within SP+.

As Director, S.E. Market - created and maintained a detailed CRM database, utilizing Sales-Force, Hub-Spot, etc., to manage new contacts, sales & maintain existing client base; adding growth in market(s).

Analyzed, revamped P&L’s for clients to measure performance and increase NOI/ROI across all platforms. Provided detailed solutions and matrix evaluations for optimizing performance. Arranged and conducted strategic meetings to understand the client’s objectives (OODA) Observe, Orient, Deliver, Act-Achieve & TOSIDPAR. Delivered proven techniques, eliminating any doubt or presumptions in decision making.

History & Highlights: DIAMOND SERVICES LLC - 1999 – 2017

Multifaceted business developing and operating facilities for property owners and building managers—employing 1,200 personnel Company-wide in generating $400/MM in annual revenue across 60 markets in 2 countries.

Vice President (VP) – Honolulu, HI 2002/2017 Assistant to Sr. VP / President 1999/2001, Seattle, WA

Propelled expansion & business values by transforming/implementing development strategies, and promoting DPS Specialized Services. Managed a productive team of 19 managers and 300 personnel in Hawaii realizing targeted goals while holding full P&L responsibility and operational processes. Directed/Delegated the management of over 200-plus properties throughout Hawaii, in addition to full property management of Company owned buildings and properties. Managed $ 9.5/MM payroll within 1% to budget, along with 7 to10 % cost reductions annually. NOI increases of 15 to 18 % consistently. Property Director, manager for all owned & leased buildings; tenant(s), tenant negotiations, leasing in a full circle management capacity. These include commercial buildings, self-storage facilities, off-airport storage and multi-use properties.

Operational & Service Achievements--Strategic Planning—Property Turnarounds--Client/Employee Relations

Recognized in DPS (3) separate times for excellence in all areas to become the only employee to earn President’s Award on 3-multiple occasions. First employee elevated to VP position outside of corporate offices.

Achieved status as largest operator within the state of Hawaii, and only company operating on 4-islands.

Coached & Trained developed most awarded management team to elevate unit ranking from 5th to 2nd place.

Landed/Secured new business and multiplied account base by 70% leveraging long-time relationships, custom proposal development and network of wide-ranging contacts built on integrity & relationships.

Partnered with ownership on purchases of multimillion-dollar properties throughout the State of Hawaii.

Expansion & Increases to all four-(4) Islands in Sales @ 65 %, Income Generation @ 70 %, Annual Sales $ 50/mm.

èAs Assistant to VP/President in the Corporate Office, Seattle; was influential in managing 60+U.S. and Canadian markets, transferring many Cities from underperforming to profitable regions. **Achieved/Transformed/Restored our Canadian loss division to profitability within one-(1) year**

I take pleasure in building teams and maintaining relationships, consultative business operations, mentoring and learning, and the ability to think in wide, diverse spectrums with a natural movement to implement new objectives towards a career path of exciting & new opportunities’. It’s not the role, it’s the goal = teamwork!

Within the positions I have earned, I deliver proven success, achieve goals, and deliver results on-point! Let us join together in achieving these platforms.

Education: Finance/Economics – Kings College, Degree/Certification

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