Giovan A. Gonez Valentín

Customer Service Manager

Fort Lauderdale, FL 33301

adkik4@r.postjobfree.com

787-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Manager (CSM)

Walmart - Barceloneta

June 2010 to February 2019

1.In charge of all employees making sure they are bringing an excellent service to all customers.

2. In charge of all employees needs. (Work schedules, safety, evaluations).

3. Provide guidance, materials, information to all customers and employees.

4. Create a safe and good work environment.

Cashier Leader

Econ

o - Barceloneta

January 2009 to June 2010

1. In charge of all register’s, operation, equipment, fixing or updates.

2. Leading other cashiers to satisfy the customers needs, questions or service, having in mind the company policies.

3. Have a safety work environment with no obstacles due to accidents.

Education:

1. High school/GED

Fernando Suria Chaves

Graduated August 2007

2. Certified in Hotel Management and Tourism at "Instituto de Banca y Comercio Inc" - Manati

January 2009 to January 2010

Bartending

"Escuela Hotelera de San Juan" - San Juan, PR

Skills• Call Center

• Customer Care

• Customer Experience

• Customer Service

• Front Desk

• CCC

• Management Reporting

• Management

• Bartending

• Serving Experience

• Accounting

• Account Management

• POS

• Recruiting

• Host/Hostess

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