Customer Service, Sales, Marketing
Resume:
Linna Tran
***************@*****.***
EDUCATION
Vanier College, Montreal (Quebec) 2017
DEC Business Administration in Marketing
● Volunteer in Peer Mentorship program
Inter-Dec College, Montreal (Quebec) 2013
Certificate in Artistic Makeup – Fashion and Beauty Mont-de-La Salle High School, Laval (Québec) 2012
DES High School Diploma
WORK EXPERIENCE
Guerlain, Montreal/Laval (Quebec) January 2020 - Present Sales Associate/Makeup Artist
● Travel around the Quebec region to provide sales support to various retail locations
● Build client base and notify customers of upcoming events and promotions
● Offer a personalized Guerlain experience by demonstrating the “3 axes” (fragrance, makeup, skincare) to each client
● Assist in the execution of events, product launches, and seasonal gifts with purchases Linna Tran Makeup, Laval/Montreal (Quebec) February 2013 - Present Independent Makeup Artist
● Apply makeup for events including weddings, holidays, and celebrations
● Teach clients how to apply makeup for their specific needs
● Keep an up-to-date knowledge of makeup products and industry
● Manage personal contracts and time when applying makeup on multiple clients Estee Lauder Companies Inc., Montreal/Laval (Quebec) May 2019 - January 2020 Sales Associate/Makeup Artist
● Educate customers by teaching them techniques on how to execute a desired makeup look and skincare regimen using Smashbox/Glamglow and Bobbi Brown/Origins products
● Effectively communicate with clients and identify their product needs, giving every customer across all retail locations a personalized experience
● Build relationships and work collaboratively and efficiently with associates at various retail locations The Fashion Hero, Laval (Quebec) January 2018 - May 2019 Marketing Manager/Makeup Artist
● Develop marketing strategies with the team and deploy successful marketing campaigns from ideation to execution and manage content on the company website
● Monitor all online responses, mentions, social chatter, and engagement on the company’s platforms
● Recruit and build relationships with prominent social media influencers and contestants of Season 2
● Makeup application for the team members/cast on set for video and photoshoots MAC Cosmetics, Laval (Quebec) February 2014 - December 2018 Sales Associate/Certified Makeup Artist
● Certified for full-face Makeup Lessons and Makeup Applications
● Viva Glam Ambassador and member of the IMPACT Team
● Use expert makeup skills when demonstrating products or applying makeup on customers
● Enhance customer experience by providing information about the latest beauty trends MindGeek, Montreal (Quebec) June 2017 - November 2017 Marketing Coordinator
● Create and schedule dynamic written, graphic, and video content
● Manage social media platforms of company’s 3 renowned brands
● Develop marketing strategies that correlate with company objectives
● Analyze and report demographics and success of social media projects Pharmaprix, Laval (Quebec) March 2013 - February 2014 Cosmetics Consultant
● Investigate needs of clients, suggest and explain the use of products
● Organize merchandise and maintain cosmetics department
● Meet sales goals of the company
INTERNSHIP EXPERIENCE
Codex Media, Montreal (Quebec) May 2017
Marketing Intern
● Assist business owners with developing marketing campaigns and projects for clients
● Create content for social media platforms and blogs LANGUAGES
Fluent in English and French
COMPUTER SKILLS
9+ years of experience with Microsoft Office
Proficient with WordPress and strong knowledge of Social Media References available upon request
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