Karol Aguilar

"You do not have to be perfect, just 100% better than before"

Milwaukee, WI 53202

adkigv@r.postjobfree.com

262-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Assistant Manager

Griffin Ford - Waukesha, WI

September 2020 to Present

• Warranty Administrator for Ford brand

• Completed administrative tasks by performing business correspondence, transcription, and data entry.

• Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.

• Answered and screened calls to provide information, schedule appointments, and take detailed messages.

• Conferred with customers by telephone, chat, or email to provide information about Ford products.

• Used CDK, as well as CCC, to prepare various correspondence, reports, and other written material.

• Analyzed and compiled data to prepare comprehensive reports for management.

• Provided administrative services, including phone and email correspondence, making copies, and handling incoming and outgoing mail and faxes.

• Managed multiple monthly invoices for organizations, individuals, and maintained accurate processing and verification.

• Increased office efficiency by modernizing document organization systems and effectively implementing solutions.

• Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.

• Monitored factory recalls and announcements to stay on top of changes.

• Gathered paperwork and contacted customers to book appointments.

• Reviewed outstanding requests and redirected workloads to complete projects on time.

• Prepared insurance claim forms or related documents and reviewed for completeness.

• Offered friendly and efficient service to all customers, handled challenging situations with ease. Product Specialist

FIELDS AUTO GROUP - Waukesha, WI

January 2019 to September 2020

• Logged phone numbers and email addresses to contact customers for follow-ups.

• Continually expanded knowledge of Jaguar and Land Rover product line.

• Established long-term customer relationships by using effective communication and active listening skills.

• Demonstrated products to help customers try out offerings before making purchases.

• Helped streamline repair processes and update procedures for support action consistency.

• Processed support requests weekly for technical assistance

• Increased sales by educating prospects on the benefits of products and services in comparison to competitors.

• Developed and updated spreadsheets and databases to track and analyze progress

• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

• Coached new employees on administrative procedures, company policies, and performance standards

• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.

• Coordinated travel arrangements, including booking airfare, hotel, and ground transportation.

• Monitored staff's work calendar, scheduling appointments, meetings, and travel.

• Offered each customer top-notch, personal service and polite support to boost sales and customer - satisfaction.

• Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.

• Greeted customers on the lot and in the showroom to answer questions about the brand and inventory.

• Reviewed vehicles before final delivery to validate for completed tasks.

• Qualified buyers by matching requirements and interests to various car models and discussing financing.

• Responded to customer inquiries via telephone and email.

• Delivered clerical support by efficiently handling a wide range of routine and special requirements.

• Offered top-notch administrative support to office staff, promoting excellence in office operations. Executive Assistant

English Big Time - Buenos Aires

February 2015 to June 2018

• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

• Organized international and domestic travel arrangements for our owner, including all transportation and hotel stays.

• Prepared documents, reports, and presentations for executives and board members using advanced software proficiencies.

• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team efficiency.

• Helped students develop important learning skills and good study habits useful in trade school or college education.

• Kept classroom organized, clean, and safe for all students and visitors.

• Consulted with teachers in English disciplines to identify and adopt successful instructional strategies.

• Prepared comprehensive English curriculum for students.

• Administered assessments and standardized tests to evaluate student progress. Assistant Manager/Sales Associate

Valdez - Nordelta, Buenos Aires

July 2017 to February 2018

• Manage the overall operational, budgetary, and financial responsibilities and activities of the franchise. Review performance data that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.

• Sales Associate and Cashier.

• Achieved recognition from senior management for contribution to store success, including managing sales, employees, and operations to foster optimal performance.

• Created organization systems for inventory control, merchandising, financial reports, and schedules, dramatically increasing operational efficiency.

• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

• Reviewed sales and gross profit reports determining options for increasing market growth.* Reduced corporate costs by developing and implementing improved merchandising, receiving, and maintenance procedures.

• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

• Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.

• Completed monthly inventory counts to verify stock levels, address discrepancies, also forecast future needs.

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

• Directed merchandising, promotion & brand loyalty efforts for the business segment with a great sales volume.

• Helped with planning schedules and delegating assignments to meet coverage and service demands.

• Exceeded sales goals, accomplishing business objectives by inspiring staff and promoting target products.

• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

• Monitored security and handled incidents calmly.

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Education

High school or equivalent in Humane Orientated

Justo Jose de Urquiza - Benavidez, Buenos Aires

May 2011 to December 2015

Bachelors in Psychology

Universidad de Buenos Aires - Martínez, Buenos Aires April 2015

Skills

• Sales

• Customer Service

• Data Entry

• Documentation

• Quality Control

• Inventory Control

• Javascript

• Cash Management

• Microsoft Package

• Conflict Management

• Foreign Language - Teaching

• Spanish

• Administrative Experience

• Administrative & Business Operations

• Executive Support

• Customer Relationship Management

• Time Management

• Personal Assistant Experience

• Training & Development

• Calendar Management

• Event Planning

• Management Experience

• CDK software

• Word Processing

• Microsoft SharePoint

• Microsoft Publisher

• Employee Orientation

• Google Suite

• Documentation review

• Social media management

• Google Docs

• Process improvement

• Windows

• Customer support

• Continuous improvement

• Adobe Acrobat

• WordPress

• Social media marketing

• Proofreading

• Presentation Skills

• Negotiation

Languages

• Spanish - Expert

• Engl - Expert

• Italian - Beginner

Links

https://www.linkedin.com/in/karol-aguilar-19a5131b6/ Certifications and Licenses

TEFL

April 2020 to Present

Teflen Training College

CPR/AED

August 2020 to August 2022

Provider: NationalCPRFundation

ID #: 531DDB

Salesperson license

July 2019 to July 2024

Issued by the Wisconsin DMV

Certified Notary Public

Assessments

Filing & Organization — Highly Proficient

March 2020

Arranging and managing information or materials using a set of rules. Full results: Highly Proficient

Data Entry — Highly Proficient

March 2020

Entering data quickly and accurately

Full results: Highly Proficient

Case Management & Social Work — Familiar

May 2020

Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Familiar

Supervisory Skills: Motivating & Assessing Employees — Proficient May 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient

Customer Service — Expert

June 2020

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Expert

Written Communication — Proficient

June 2020

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

June 2020

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient

Retail Skills: Shelf Stocking — Expert

June 2020

Receiving and storing merchandise or product.

Full results: Expert

Attention to Detail — Highly Proficient

March 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Office Manager — Highly Proficient

July 2020

Scheduling and budgeting

Full results: Highly Proficient

Logic & Critical Thinking — Highly Proficient

July 2020

Using logic to solve problems.

Full results: Highly Proficient

Work Motivation — Highly Proficient

July 2020

Level of motivation and discipline applied toward work Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

July 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Basic Computer Skills: PC — Proficient

July 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Proficient

Management & Leadership Skills: Impact & Influence — Highly Proficient July 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Highly Proficient

Customer Service — Expert

July 2020

Identifying and resolving common customer issues

Full results: Expert

Typing — Familiar

July 2020

Transcribing text using a standard keyboard

Full results: Familiar

Administrative Assistant/Receptionist — Highly Proficient July 2020

Using basic scheduling and organizational skills in an office setting. Full results: Highly Proficient

Administrator — Proficient

July 2020

Personality and problem-solving skills

Full results: Proficient

Work Motivation — Highly Proficient

July 2020

Level of motivation and discipline applied toward work Full results: Highly Proficient

Attention to Detail — Highly Proficient

March 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Scheduling — Proficient

March 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Administrator — Proficient

July 2020

Personality and problem-solving skills

Full results: Proficient

Office Manager — Highly Proficient

July 2020

Scheduling and budgeting

Full results: Highly Proficient

Scheduling — Highly Proficient

October 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient

Call center customer service — Expert

January 2021

Applying customer service skills in a call center setting Full results: Expert

Spreadsheets with Microsoft Excel — Proficient

February 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Attention to detail — Highly Proficient

February 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Business math — Familiar

January 2021

Using basic math to solve problems in a business context Full results: Familiar

Market research — Proficient

January 2021

Analyzing data and using market research tools

Full results: Proficient

Administrative assistant/receptionist — Highly Proficient February 2021

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I may not always be the most qualified person for the job but my skillset and outgoing attitude will make me more than great whenever I am put to the test. I am a hard-working, outgoing, and responsible person who is up for any challenge! I have great work ethics but am more than open to learning new things, which I am fast at learning, and be a help as needed to my employer or company. I aim to be a better employee every day.

Contact this candidate