Customer Care Air Force

ERNESTINE YOUNG

**** ****** ****** ******, **** *5406

937-***-**** adkidw@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated and hardworking individual with experience answering multiline phone systems and directing calls to appropriate personnel. Excellent telephone, communication, and active listening skills. Familiar with working in a professional environment while maintaining client confidentiality at all times. Able to complete tasks in an efficient manner and at a high energy level while exhibiting a positive attitude. EXPERIENCE

Riverscape Counseling Dayton, Ohio

Scheduler & Biller 8/2020 – 1/2021

Greeted and checked clients in at registration

Verified visitors by checking identification cards

Answered multiline phone system directing calls to desired person and scheduling appointments

Received and processed client copays

Made copies of insurance cards, identification cards, and other documentation to be filed

CareSource Dayton, Ohio

Customer Care Representative 1/2018 – 1/2020

Answered calls from providers regarding medications, authorizations, claims, and procedures

Efficiently operated multiple computer screens while on calls ensuring accurate documentation of information gathered

Routed callers to correct department regularly

Assisted individuals with questions, referring them to correct resource

Provided explanations of benefits

Followed all HIPAA rules and regulations

CSD Ohio Relay Moraine, Ohio

Communications Specialist 12/2000 – 5/2017

Provided polite and friendly customer service

Answered and relayed incoming calls from deaf or hard of hearing individuals

Handled approximately 90 calls per day

Maintained confidentiality of each client’s information MILITARY EXPERIENCE

Army and Air Force Reserve

Staff Sergeant 1982-1993

EDUCATION

Cleveland Heights High School Dayton, Ohio

Diploma

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