Service Representative Customer
Resume:
Maria Lourdes Abuce
Customer Service Representative
Work experience
metro manila
*****.******@*****.***
Customer Service Representative II
Cardinal Health Insurance Philippines
Communicated with vendors order availability, future inventory, and special orders.
Assisted customer with setting appointments and special-order request and arranging merchandise pick-up at other locations.
Preserved Revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Achieved and consistently exceeded customer satisfaction.
Client Service Representative
12-2016 - 05-2019
IQVIA
Working with Clients to identify their needs and ensure customer satisfaction.
Conduct market research gather information and negotiate contracts prior to closing any deals.
Contribute to team effort by accomplishing related results as needed.
Provide accurate, valid and complete information by using the right methods/tools.
Associate Underwriter
2015-01 - 2016-03
QBE-Global Shared Services Corporation
The Associate Underwriter role focuses on preparation of the file for all transactions.
The AU will complete all transactions within their authority following pre-established guidelines including limited Underwriting Analysis.
Customer Service Associate
2011-04 - 2014-01
The Minacs Group Inc.
Handled inbound customer service support from established customers.
Provided consistent superior service to every customer by utilizing all available tools and resources.
Maintained productivity at defined proficiency levels in compliance with department policy and procedure. Demonstrated initiative and desire to continue learning new and relevant product and technical information as products.
Customer Service Representative
2009-04 - 2010-02
Sutherland Global Services Philippines, Inc.
Handled incoming calls and/or makes outbound telephone calls for customer with high focus on world –class service and first- call resolution.
Completed all required data accurately and timely to ensure accurate information for customers.
Placed high emphasis on quality service with targeted service level scores of 80% or above and quality improvement score of 84% or greater.
Also reviews other information provided by the customer and corrects any terminal error and determines cause of errors.
Other related duties assigned.
Education
Business Administration Major Management
05-2002 - 05-2006
AMA COMPUTER COLLEGE
Graduate
Skills
Customer Service
Skills
Quality Improvement
Skills
Microsoft Office
Skills
SALESFORCE
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