Chandini Girish

**** ****** ***, ********** **- *4566

Cell: 703-***-****

adki9l@r.postjobfree.com

Summary

An experienced Business Analyst in delivering business/system requirements within various software development lifecycle environments, ranging from pure waterfall to highly agile environments. As a solution provider, have worked extensively with stakeholders to perform business process analysis, data mapping, UAT and Usability/UX testing and collaborated with the implementation team to manage and deliver high quality software requirements across multiple business domains. Excellent communication and collaboration skills and ability to speak knowledgeably with members of both the business and implementation teams.

Technical skills

SDLC Environments

Agile, Scrum, Hybrid, Waterfall and Joint Application Development (JAD).

Business Process Modeling (BPM) Tools

MS Visio, Rational Software Modeler and (BPMN).

UML Tools

MS Visio, Enterprise Architect, Lucid Chart

Requirements Management Tools

DOORS, Application Lifecycle Management (ALM), JIRA, Bugnizer, JAMA

Requirements Documents

Requirements Management Plan, Business Process Maps, Business Requirements Document, Functional Requirements Document, Business/System Use Cases, User Stories, Business Rules Document, System Requirements Specification, Supplementary Specification Document, Requirements Traceability Matrix (RTM), Mockups, and Wireframes.

Office Tools

MS Office Suite (Word, Excel, PowerPoint, Project and Access) Google docs, Google sheet.

Languages

SQL, HTML, CSS, Java

RDBMS

MySQL, Oracle, InformEnt Warehouse Architecture, Linux/Unix

Configuration and Change Management

Subversion (SVN), Microsoft SharePoint,

Certifications:

Scrum Alliance Certified Scrum Master (CSM), 2016.

Udemy Certified: Agile Business Analysis, 2019.

Work Experience:

Agile Business Analyst April 2019 – Feb 2020

Wells Fargo, CA

Working as a Sr. Agile Business Analyst for the Merchant Services Online Application for Digital banking services offered by Wells Fargo. The scope of the project is to enhance the software services platform by developing integrated e-Sign services for banking customers. This helps the company to provide secure banking services, eliminate bottlenecks and build a highly flexible and efficient application.

Responsibilities:

Facilitated the requirement gathering session with SME and Stakeholders.

Conducted analysis and documentation on BSA/AML requirements, high level functional and nonfunctional requirements.

Conducted detail analysis of As-is and To-be sates using CAD/SAS diagrams and baseline of the digital e-sign requirements using a RTM tool like DOORS and JIRA.

As a BA participated in all the Agile ceremonies, daily stand up scrum meetings, sprint planning meetings and retrospective.

Worked extensively on the process of translating business needs into formal deliverables like BRD, Activity diagram and user stories.

Created user stories and acceptance criteria based on the business requirements

Worked closely with Product owner and Scrum master to prioritize the Epics, user stories and helped in the product backlog grooming sessions.

Used JAMA tool to manage the requirements traceability and document the requirements

As part of sprint planning, facilitated working sessions to assist the implementation team to determine the user story points and discuss the acceptance criteria.

Thoroughly developed activity diagram using a tool like Enterprise architect.

Coordinated with the developers and testers to help them understand business requirements and user stories.

Created use case diagrams by analyzing the actors and downstream systems and documented the use case steps.

Usability Analyst Aug 2018- March 2019

Google, CA

Working as a part of the google assistant for kids and family project. Analyzing and testing user experience for the features integrated in to google home, mini and different screen devices. Worked extensively helping on a major launch of the product read along for google home and mini which is an integrated app which makes fun way to read Disney storybooks for kids while background music being played. This is one of the major projects which was launched globally last year on Google home and other google assistant devices. Also, involved in testing apps for Android devices and build versions.

Responsibilities:

Conducted interviews with the stakeholders to gather and elicit the requirements.

Conducted end to end analysis of user experience for read along features to ensure that it meets the business requirements.

Created UX based test scenarios and test cases for the read along and character alarms integrated features.

Conducted usability Testing on google home, mini, and multiple screen devices.

Extensively involved in conducting usability analysis on android devices for different build versions.

Reported bugs using bugnizer and google suite

Worked on LINUX retrieving ADB logs and bug reports for Android devices on Linux server and Logcat command line tools.

UAT Business Analyst Feb 2017- May 2018

Freddie Mac, VA

Worked as a business analyst in Freddie Mac Investor Reporting Change Initiative project and the disclosure of security for loan during loan pooling where the scope of the project is to re-engineer the current remittance options to a “Standard” remittance option during loan origination. This initiative will convert Single-Family investor reporting requirements to an industry standard and update remittance cycles. Once implemented, the changes will provide help with simpler and more flexible reporting processes, greater operational efficiencies and a more complete view of investor reporting data.

Responsibilities

Actively engaged in analyzing and documenting business requirements, documenting Functional Specifications and interpreting business rules to the technical team.

Scheduled and conducted interviews with the users and the sponsors reviewed systems environment and functionality, researched, and analyzed business processes using BPMN 2.0 notations.

Successfully completed all the iterations and delivered prototypes

Developed business analysis process models using standard tools like MS Visio, MS office, Excel and Snagit.

Responsible for conducting User Acceptance Testing (UAT)

Developed test plan, test cases and test steps in ALM and successfully executed test scripts using HP ALM.

Documented bugs in ALM and created Requirement traceability matrix.

Supported QA team in terms of reviewing test plans, test cases developed by QA team to make sure that all requirements are covered in test scripts and tested properly.

Designed and developed project document templates and deliverables in all phases of SDLC methodology.

Business Analyst/Data Mapping March 2015 – Feb 2017

Citi Financial, MD

Worked as Data Analyst and was a key player for the data management team in the Harmony project. The scope of the project was to replace a legacy system called Action which is currently the system of records for the loan lifecycle. This migration scope included the booking, servicing, closing of loans and other products to new data warehousing systems called LoanServ and InformEnt provided by Fiserv. Fiserv is a global leader in financial services technology solutions. Its Online Banking Solutions can offer consumers and businesses convenient, secure and simple Internet banking. It is one of the biggest migration projects currently in implementation by Citigroup with very high visibility and value creation across Citigroup’s global markets.

Responsibilities

Participated and Conducted Joint Application Development (JAD) session with SME and Stakeholders.

Coordinated with project manager and product owner to provide deliverables like business requirement document (BRD), functional requirements document (FRD), Requirements Traceability Matrix (RTM), system use cases through regular meeting with internal stakeholders.

Used MS Visio to create Use-case diagrams

Steered requirements meetings during business requirements gathering sessions across multiple stakeholder groups (product owner, SMEs, and process owners).

Coordinated work among team members and managed project deliverables like Data mapping spreadsheets, downstream systems feed and field level mapping spreadsheets using MS Excel and JIRA through regular meeting with internal stakeholders.

Participated training provided by Fiserv’s Data Warehouse system called InformEnt Warehouse Architecture and InformEnt Power Share Security Manager.

Actively engaged in analyzing, troubleshooting and documenting business requirements, field level mapping and impacted downstream systems.

Conducted data analysis and data mapping of fields.

Performed field level transformation from Action to LoanServ and LoanServ to InformEnt with LoanServ SME’s.

Helped in gathering requirements and guiding development teams to develop the project based on the client requirements.

Requirements Analyst: Dec 2013 - Feb 2015

InVentive Health Clinical, NC

inVentive Health Clinical is a drug development services company with a global infrastructure that allows customers to conduct any clinical trial, from a single local study to programs spanning multiple continents. WebSys is a data management tool which helps the clinical research associates to keep track of clinical trial data. They can store and retrieve clinical trial data and provide reports to drug making companies. The drug making companies can view the data according to their requirements and based on the reports they further conduct evaluation of the product under trail. The scope of the project is to enhancement of the feature in the Websys tool which helps the associates to store the critical data efficiently.

Responsibilities:

Gathered business requirements and elicited functional and nonfunctional requirements through open ended discussions, brainstorming and storyboarding/prototyping.

Created Use case diagrams and activity diagrams, also developed use cases to capture the detailed system level specifications.

Performed extensive requirement analysis and gap analysis.

Designed and developed project document templates based on SDLC methodology.

Acted as a liaison with the customer regarding the end user requirements.

Jr. Business Analyst: March 2011 – Oct 2013

Freelance, Elance.com

Worked on multiple projects as a Freelancer, As a Business Analyst involved in analyses and testing of various applications such as e-commerce applications and Shuttle services Application where there were an addition of new features and to integrate various features that would give the customers consolidated view of the system. There were some fixes in the applications that was necessary to provide efficient customer friendly web applications.

Responsibilities:

Worked with geographically/Globally distributed teams of understand their pain points, business need and issues/problems.

Prepared questionnaires and surveys as part of requirements elicitation technique.

Translated Business Requirements into Functional and Non-Functional Requirements by analyzing the process flows. Adopted use case methodology to capture the detailed system requirements. Also created screen mockups to provide enhance visibility of the product.

Scheduled and conducted interviews with user and sponsors, reviewed systems environment and functionality, researched and analyzed business processes.

Supported QA teams in terms of reviewing test plans, test cases developed by QA team to make sure that all requirements are covered in test scripts and tested properly.

Conducted UAT testing, Regression, and smoke testing on the applications.

Bachelor of Engineering in Computer Science, Visvesvaraya Technological University (VTU)Belgaum, India,2003.

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