Tiffany M. Crum

Business Administrative Professional, Customer Service and Sales Representative

**** ****** **** ** *** 523

Marietta, GA 30062

404-***-****

adki8o@r.postjobfree.com

EXPERIENCE

Verizon Wireless - HBA Customer Advocate

September 2018-July 2020

Remotely Answer incoming calls and assist customer with billing, technical support, meet and maintain sales goals, open and migrate accounts, customer retention.

Average high call volume 40 calls per day

Fast paced work environment Operate and navigate various systems for policies and procedures on dual monitors

Wells Fargo, Atlanta, GA— Financial Crime Specialist III

April 2017-September 2018

Analyze and review checks and ACH payments to ensure their validity.

Make pay/return decisions based upon findings.

Call customers to verify issuance of checks.

Submit and track customer complaints and deescalate unsatisfied customers.

High call volume average 80-100 calls per day both inbound and outbound

Wells Fargo, Marietta, GA— Customer Service and Sales Representative

January 2016-April 2017

Build customer relationships

Resolve customer issues

Assess financial Priorities and Customer needs

Match products with customer’s needs

Prevent risk/ Fraud

Assist teller line

Loan originator

Notary Public

Work with systems such as Hogan, SVP, relationship history, OIB, and Universal workstation

Wells Fargo, Augusta, GA — Teller

March 2014 - January 2016

Cash handler and run cash transactions

Automated teller machine custodian

Exceeded all quarterly sales goals month to date

Create customer profiles

Refer recommended services/ products to bankers

Perform control online tasks

Train new hires

Perform risk management tasks/ duties

Hertz rent A car, Augusta, GA— manager trainee

April 2011 - June 2013

Supported achievement of location sales and margin goals by working closely with Location Manager on assigned tasks and developed management skills.

EDUCATION

Strayer University, Location — Masters in Business Administration

October 2013- September 2016

Studied and completed graduate level Master in Business Administration courses with a concentration in Business Management. GPA 3.9

Albany State University, Albany GA — Criminal Justice

August 2006 - December 2010

Studied and completed undergraduate level courses in Criminal Justice GPA 3.7

SKILLS

•Extensive sales, customer service, and technical support training

•Familiar with computer programs such as Cisco and Samson

•Familiar Microsoft Office including word, excel, and powerpoint

•Familiar with fax machine/ copier

•Very comfortable with public speaking and leading others

AWARDS

On The Watch 2014-2017 compensation program that rewards team members for submitting fraudulent checks and identifications.

Stellar Teller 2014-2015

Program designed to recognize tellers with outstanding sales performance for the quarter

LANGUAGE

English

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