ANUSHCA LEITE

Bloubergstrand, Western Cape ****

adki72@r.postjobfree.com

073-****-***

I am committed, motivated and dedicated. I fit easily in cross-cultural settings and have the ability to gain the trust of others.

I am an all-rounder and I am physically fit and energetic.

Personal Competencies:

• Proficiency in MS Office & Excel

• Self-starter, self-motivated & goal orientated

• Able to work independently yet be a team player

• Deadline driven & goal orientated

• Excellent time management skills

• Able to meet deadlines in a highly pressurised dynamic environment

• Able to handle confidential and personal matters

• I am fully computer literate and have accurate typing skills

Additional Skills:

• RCL - Chairperson

• Peer Education - Representative

• High School Program - Representative

• Junior City Council - Representative

Reference: Modderdam High School - (021-***-****

EDUCATION:

Diploma in Business Management

College of Cape Town - Cape Town, Western Cape

January 2010 to December 2012

High School (matric) in English

Buren High School - Cape Town, Western Cape

CERTIFICATIONS:

Teaching English as a Foreign Language: 250 Hour Expert TEFL/TESOL

Global TEFL - Credential ID: GLT2020024265

SKILLS:

Microsoft Word (8 years)

Microsoft Outlook (8 years)

WORK EXPERIENCE:

Customer Service Host

Digital Outsource Services

March 2016 to April 2018

Duties: Responding to customer queries by telephone, email and online chats. Processing and taking ownership of all incoming and outgoing contacts. Customer relationship building & management. Handling and taking full responsibility for customer related queries and performing extra tasks given by managers/shift supervisors as required.

Reference: HR - (021-***-****

Customer Service Consultant

Lufthansa InTouch Airlines

February 2014 to January 2016

Duties: Consulting passengers in all flight related questions. Making flight reservations and booking special requests.

Offering support to travel agencies. Supporting customers of Lufthansa's loyalty program (Miles&More) and providing support in navigating on Lufthansa websites.

Reference: HR Janine - (021-***-****

Please note that certified copies of any requested documentation will be provided on request.

Thank you for taking the time to go through my resume and I hope to hear from you in the near future.

Kind regards,

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