Patient Advocate

David Ross

** ***********, *************, **** ****** BN17 7HF

079**-****** / **********@*****.***

Personal Profile

A reliable, committed, and caring individual who enjoys working in a customer services environment and with people. I have good communication and listening skills and can empathize and support people when needed. I have worked with people at all levels and have supervisory experience in different industries. I am looking for an opportunity to develop my skills.

Key Skills and Successes

·Team leader at a medical call center as a cleaner- organizing staff, cover, workload and recently had to adapt to staff shortages at short notice over the festive period.

·Confident in customer service and working as part of a team- gave good customer service in during lockdown when there was not any bread due to the delivery not coming in at that point so dropped some bread off for a customer after my shift on the way home.

·Being process driven to deliver sales targets and understand security and being a key holder for store.

·Problem solving skills - finding a spider in a delivery of bananas and having to follow a process to resolve the issue.

·Customer facing roles- dealing with new and vulnerable customers in store making sure their needs are met.

·Working full-time through Covid-19 pandemic

·Adaptable and flexible to working environments.

·Understanding of Dementia and Alzheimer’s after being a personal carer for an elderly gentleman for 7 years, working closely with and providing information and guidance to the family Being involved in the rare disease community across the world, providing and sharing information to other individuals such as patients and technical staff. To help people understand and learn about how this affects the mind and body as many disabilities are hidden,

·Delivery and administration of online social media sites including Facebook and Linked and have co-ordinated online events and campaigns due to being a rare disease patient advocate.

·Attended 3 rare disease educational schools- This has given me the knowledge to support people from all over the world who are impacted by rare diseases.

Career History

Sales Assistant - Morrisons, Littlehampton Jan 2013 – Present

·Working as part of a team to deliver customer service across the store, being process and target driven whilst working alongside the public.

Cleaning Supervisor – Avanti Cleaning Ltd, Littlehampton Feb 2018 – Present

·Working as team supervisor for a small team of cleaners of a factory

·Being responsible for organization of the team, timesheets, hiring and training of staff and arranging cover due to staff sickness.

·Working to high standards required whilst meeting strict health and safety guidelines.

Supervisor/Duty Manager – Somerfield Supermarket, Littlehampton Oct 1999 - December 2013

·Working as Duty Manager role responsible for the running of store and staff on shift to deliver customer service and deliver sales target across the store.

Electronic Switch Assembler - Lorlins Electronics, Littlehampton Oct 1997 – Oct 1999

·Worked as part of a small team on a production line to meet deadlines.

·Consistently maintained high standards for quality control of goods

Pre October 1997 - various roles Kitchen Porter for Hilton Hotels, seasonal nursery worker and sales assistant at Butlins Holiday Resort

Qualifications and Professional Development

GCSE English (C) Westergate Community College 1986 - 1991

NVQ Level 2 Maths

Additional Information

On a lighter note, I love movies especially the Star Wars franchise. I love music from ACDC to Dusty Springfield and after attending a medical trial for rare diseases in Boston I really would like to travel more.

References available on request.

Contact this candidate