MANISH KUMAR

Contact no. – 090********, 700-***-**** E-Mail- adkhzo@r.postjobfree.com

CAREER SNAPSHOT

A dynamic professional with over 8+years of experience in Customer Relations

6+ years of experience as a Team Leader, Brand Ambassador, Store Manager, and Business Developer.

Currently working as freelancer for ITS Travels Group as Business Developer.

Adept at handling day-to-day activities in co-ordination with internal / external departments for ensuring smooth business operations.

Expertise in managing operation systems with proficiency in maintaining harmonious relations among management, employment and customers through efficient administration and resolution of problems.

Well organized with a track record that demonstrates self-motivation, entrepreneurial ability, creativity, and initiative to achieve corporate goals.

ORGANISATIONAL EXPERIENCE

ITS Travels Group, Patna as Business Developer Jan 16 –till date

ITS Travels Group is Patna based travel agency, dealing flight, train, bus tickets, hotel bookings, tour packages, visa services, etc.

To grow a company profit by attracting new customers and existing customers.

Preparing and delivering presentation to the customers to meet there requirement.

To attained conference, meeting and exhibition for the growth of business.

Keeping healthy relation with the existing and new customers.

Resolving the problems of customers by keeping in mind, benefit of agency and customers.

Bharti Retail Ltd, Delhi as Store Manager Jul’11- Aug’14

Bharti Retail Ltd. stores are well placed all over India by the name of Easy Day in collaboration with Wal-Mart. Dealing in FMCG products, apparels, footwear’s, cosmetics, general merchandise, electronics, etc.

Provide a positive working environmentand handle employee issues approporiately and in a timely manner.

Resolve Customer problems or complaints by determining optima solutions.

Provide exceptional customer service and ensure the employees also provide the same level of service.

Communicate, execute and manage marketing and merchandising programs.

Conduct regular store meetings.

Ensure employee awareness of safety and emergency procedures.

Maintain adequate store supplies and inventories.

Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories etc.

Delhi Duty Free Services Pvt. Ltd., Delhi as Brand Ambassador Jun’10 – Jul’11

Delhi Duty Services Pvt. Ltd is a joint venture of GMR, Are hanta & IDFS, running duty free shops in the Indra Gandhi international airport in New Delhi dealing in products like liquors, confectionary, perfumes, tobacco, lifestyles, etc.

Working as a Brand Ambassador of DIAGEO India Pvt. Ltd which deals in a liquor brand like Jonny Walker, Single Malts, Liquors, Vodkas, Gin etc.

To promote and sell the product of DIAGEO and achieve the monthly target set by the brand.

Dissemination of information amongst the public to create knowledge about the product.

Responsible for taking all the on floor decisions related to the brand to enhance sale.

Briefing and updating the team about the new development and marketing programs related to the product.

Alpha Future Airport Retail Pvt. Ltd. as Team leader Apr’08 – Jun’10

Alpha Future Airport Retail Pvt. Ltd is a company with the collaboration of the Future Group and Alpha having duty free shops in the Indra Gandhi international airport in New Delhi dealing in products like liquors, confectionary, perfumes, tobacco, lifestyles, etc.

Monitor Team performance and activity.

Serve clients, identify their needs and provide services.

Client Visits – build relationships and review branch performance.

Write weekly figures and reports.

Monitor and control advertising content.

Assist the Branch Manager/Regional Manager.

Hold weekly meetings and discuss task delegation

Branch Communication- encourage respect and open communication

Essar Telecom Retail Ltd., Delhi as Assistant Store Manager Sep’06 – Apr’08

Essar Telecom Retail Ltd is a part of the Essar Groups which is one of the leading company in India; dealing in natural resources, shipping, telecom, etc. This retail chain company whose stores are functional all over India (in leading cities) by the name of The Mobile Store and dealing in mobiles, accessories, play stations, connection, Tata Sky, etc.

To deal with walk-in customer at the store pertaining to products and services.

Promoting the store sales.

Making reports of stock, account activity, and proper delegation of task.

Ensuring the up-dation of the products.

Auditing the Issues related to store benefits as to maintain the quality standards.

Provide training to new employees in line with business needs

InTouch Solution Pvt. Ltd., Delhi as Senior Customer Care Executive Apr’05 – Sep’06

Intouch Solution is domestic call center with the Hutch in bound and out bound process.

Answer calls professionally

Respond to customer inquiries

Research required information using available resources

Handle and resolve customer complaints

Provide customers with product and service information

Process orders, forms and applications

Identify and escalate priority issues

Route calls to appropriate resource

SCHOLASTICS

GDBA (Graduation Diploma in Business Administration) from NIM, Maharashtra

Higher Secondary Certificate (I.Com.) from Directorate of Distance Education, affiliated to Bihar Intermediate Education Council, Patna 2000-2002.

Senior Secondary Certificate from Patna Central School affiliated to C.B.S.E 2000

IT SKILLS

Operating System : Windows/XP

Software Package : MS-Office & Corel Draw

PERSONAL VITAE

Date of Birth : 27th May, 1985

Languages known : Hindi & English

Address : C/O Arun Kumar

Sudhi Tola, Mahendaru, Patna-6, Bihar

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