Service Sales
Resume:
MARIA ELVIE B. DUMAYAG
Bertese, Quezon, Nueva Ecija
mariaelvied3@gmailcom
I strongly believe that my education skills as an inbound and outbound customer representative for 4 years making me suitable for the position of Travel Specialist. I am capable of working with very minimal supervision, highly organized, surpassing performance goals, skilled in decision making, and time management. I am very passionate about my career development in the field of accounting and customer service. I hold a breaking record of surpassing performance goals in customer service and sales. I have an exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
I possess 2 years of work experience in online bookkeeping with key financial competence in, but not limited to, budget management, maintaining financial records, business strategy reviews, and risk assessment. I am confident that I can do a great job for you. I guarantee high efficiency and quality of my work since I was also accountable for handling 25 people with the former company I worked with. I am a passionate, proactive, and great team player.
WORK EXPERIENCE
Executive Admin Assistant,
10 to 03/2020
Loud Carrot Mktg.
San Antonio, Texas
●Create, maintain, and enter information into databases.
●Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
●Maintain scheduling and event calendars.
●Coordinate conferences, meetings, or special events open, read, route, and distribute incoming mail or other materials and answer routine letters.
●Provide services to customers, such as order placement or account information.
●" Conduct searches to find needed information, using such sources as the Internet.
●" Review work is done by others to check for correct spelling and grammar, ensure that company format policies are followed and recommend revisions.
●" Supervise other clerical staff and provide training and orientation to new staff.
●" Train and assist staff with computer usage.
●" Take dictation
●" Compare data with source documents, or re-enter data in verification format to detect errors. " Store completed documents in appropriate locations.
●" Locate and correct data entry errors, or report them to supervisors.
●" Maintain logs of activities and completed work.
●" Attend meetings to record minutes.
●" Compile, transcribe, and distribute minutes of meetings.
●" Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
●" Prepare agendas and make arrangements, such as coordinating
●" Interpret administrative and operating policies and procedures for employees.
●" Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
●" Use computers for various applications, such as database management or word processing. " Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. for the committee, board, and other meetings. and transcribe information.
●
Inbound, Teletech Pampanga. San Fernando, Pampanga
Dec. 2010 May. 2011
●Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions,
●Check to ensure that appropriate changes were made to resolve customers’ problems.
●Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
●Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
●Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
●Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
●Solicit sales of new or additional services or products.
●Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
●Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers’ claims.
●Order tests that could determine the causes of product malfunctions. are taken.
●Review insurance policy terms to determine whether a particular loss is covered by insurance.
Outbound Customer Service Representative, CJC Mktg. Solution Inc. Cabanatuan City, Philippines Jan. 2008 Nov. 2010
●Resolve customer complaints or answer customers’ questions regarding policies and procedures. Supervise the work in the call center office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
●performs sales calls
●Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
●Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
●Train or instruct employees in job duties or company policies or arrange for training to be provided. Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action.
●Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities or evaluate performance.
●Interpret and communicate work procedures and company policies to staff.
●Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. Compute figures such as balances, totals, or commissions.
●Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. Research, compile and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
●Coordinate activities with other supervisory personnel or with other work units or departments. Make recommendations to management concerning such issues as staffing decisions or procedural changes. Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
●Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. Design, implement or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
●Discuss work problems or grievances with
●Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services. representatives.
Online Bookkeeper, Vendynamics. San Antonio, Texas
Jul. 2013 Aug. 2015
●Maintained integrity of the general ledger, including the chart of accounts.
●Analyzed monthly balance sheet accounts for corporate reporting.
●Generated financial statements and facilitated account closing procedures each month. Compiled general ledger entries on a short schedule with nearly 100% accuracy.
●Analyzed and researched reporting issues to improve accounting operations procedures. Created periodic reports comparing budgeted costs to actual costs.
●Suggested budgetary changes to increase company profits.
●Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology.
●Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.
●Provide internal and external auditing services for businesses or individuals.
●Prepare forms and manuals for accounting and bookkeeping personnel, and direct their work activities. Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. Advise customers of necessary actions and strategies for debt repayment.
●Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
●Confer with customers by telephone or in-person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
SKILLS
Inbound
Outbound
Online Research
Organizing files
Scheduling of consultation with clients
Email Management - 5 years
Admin tasks, Preparing paperwork, Build an ongoing task list
EDUCATION
M.V. Gallego Foundation Colleges
Bachelor of Arts in Nursing, Apr. 1994
Cabanatuan
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