Curriculum Vitae

Angel Martin S. Manalansan, MBA, ITIL

Unit 907 Torre Lorenzo Residences,

**** **** ****** ***. *. Ocampo St.,

Manila, Philippines, 1004

Mobile No: +639*********

Email: adkhy9@r.postjobfree.com

OBJECTIVE:

To initiate the organization’s competitive edge in the industry as Vice President Global Customer Service to lead and direct the company and its team towards imparting operational excellence to customers hence promoting sustainable growth through best practices and technological innovations.

EDUCATION:

Quint Wellington Redwood

ITIL 4 Foundation Certification

July 16, 2019

Certified

De La Salle University – Graduate Studies

Master of Business Administration

June 2009 – December 2018

Graduated

iAcademy

Lean Six Sigma – Green Belt

November 2014

Completed

De La Salle – College of St. Benilde

June 2000 – April 2003

Bachelor of Science in Business Administration

Major in Information Systems Management

Dean’s Lister

Graduated

De La Salle University

June 1986 – September 1988

Bachelor of Science in Computer Science

Undergraduate

WORK EXPERIENCE:

Executive Circle Corporation

September 6, 2019 – Present

President & CEO

• Lead and direct the organization toward innovative and quality solutions

• Hire the right people on board

• Manages financial performance of the company

• Take lead in clients development and market research

• Meet with the board members

• Promote sustainable growth and targets for the company

• Spearhead community projects and development

• Oversee entire operations including finance and accounting

• Make sure government regulations and ordinances are followed

• Implement operation safety measures

• Motivate employees for loyalty and productivity

• Lead quality performance of employees

Wepowertrain, Inc.

October 6, 2017 - Present

President & CEO

• Oversee all other executives and staff within the organization.

• Meet with board of directors and other executives to determine if company is in accordance with goals and policies.

• Oversee budgets.

• Nominate citizens to boards and commissions.

• Encourage business investment.

• Promote economic development within communities.

• Direct the organization's financial goals, objectives, and budgets.

• Implement the organization's guidelines on a day-to-day basis.

• Preside over quality control.

• Hire, train, and terminate employees.

• Develop and implement strategies and set the overall direction of a certain area of the company or organization.

• Oversee the investment of funds and manage associated risks, supervise cash management activities, execute capital-raising strategies to support a firm's expansion, and deal with mergers and acquisitions.

• Provide visionary and strategic leadership for the organization.

• Collaborate with the board of directors to develop the policies and direction of the organization.

• Ensure members of the Board of Directors have the information necessary to perform their fiduciary duties and other governance responsibilities.

• Develop and maintain relationships with other associations, industry, and government officials that are in the best interest of the company.

• Provide adequate and timely information to the Board to enable it to effectively execute its oversight role.

• Direct staff, including organizational structure, professional development, motivation, performance evaluation, discipline, compensation, personnel policies, and procedures.

De La Salle - College of St. Benilde

September 2015 – Present

Faculty - School of Management in Information Systems

• Lectures and trains students in handling and programming web application using Visual Studio 2013, specifically ASP.Net, C#, HTML, Javascript, JQuery, Cascading Style Sheets. Also taught IT Ethics and IT Infrastructure.

• Created strategic paper on distance learning (e-learning).

• Curriculum and Materials development for Information Systems Program

• Train students in using MS SQL Server Management Studio to create databases, tables and SQL statements.

• Participates in the evaluation of the instructional process and uses innovative strategies to continually improve learning

• Commits to college mission and goals through participating in planning division objectives, budget requests and corporate social responsibility projects. De La Salle - College of St. Benilde

January 2015 – September 2015

OIC Chairperson - School of Management in Information Systems Faculty Association – Board of Director

OJT Coordinator – Information Systems

• Handled curriculum development.

• Promoted seminars/trainings to faculty members empowering them with additional skills, teaching styles and delivery.

• Participates in development and support of their discipline by recommending books and materials, revising curricula, and recommending teaching assignments when appropriate.

• Attended Faculty Association board meetings.

De La Salle - College of St. Benilde

May 2014 – December 30, 2014

Faculty - School of Management in Information Systems

• Teaches students effectively in assigned classes and maintains office hours for student consultation

• Provides students with a written course syllabus

• Participates in the evaluation of the instructional process and uses innovative strategies to continually improve learning

• Utilizes technology to facilitate learning and to access data, maintain records, generate reports, and communicate with others

JPact, Inc.

March 2013 – April 2014

IT Supervisor

• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.

• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.

• Negotiate and administer supplier contracts and service agreements

• Created IT Training Program for staff to enhance programming and debugging skills

• Managed projects in game development for Japanese clients Teekay Business Process Services, Inc

September 2009 – March 2010

Application Analyst

• Advise Director of Business Application on requirements (resources, procedures, and infrastructure) to maintain and enhance applications.

• Provided assistance on projects as defined by Director, Business Applications and/or Director, Project Office.

• Handled support for JD Edwards Transform Accounts Payable.

• Handled procurement of computers/Laptops, Nortel PBX System, VOIP Phones

• Worked with business users and application vendor to identify and implement patches, modifications, upgrades and enhancements to assigned applications. Administered routine and non-routine procedures for application use and security access; monitored KPIs and gathered performance metrics for the system assigned.

Yacht Tours Maldives Pvt. Ltd.

March 2007 – October 2008

IT Manager

• Managed entire IT Project for Herathera Island Resort. This included installation and implementation of Mitel PBX Phone System, Cable Television, Network Infrastructure Design, Micros Point-Of-Sale, WiFi Hotspots, Micros Property Management System (Reservations, Front Office, Housekeeping, Warehouse, Sea Sports, Spa and Accounting System).

• Managed projects for the implementation and integration of the planned new Customer Relationship Management Suite and website

• Manage and develop IT staff, including, training, evaluation, guidance, discipline

• Handled procurement of IT equipment such as Proliant Servers, HP Workstations, Mitel and Alcatel PBX systems.

Convergys Philippines, Inc.

Febuary 2006 - March 2007

Technical Support Representative

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

• Identify and escalate priority issues per Client specifications

• Accurately process and record call transactions using a computer and designated tracking software

• Follow up and make scheduled call backs to customers where necessary Lucrative Systems, Inc.

January 2000 – 2005

IT Manager

• Directed the company in generating more clients through the use of networking and social media.

• Collaborated with departments in the company to improve systems and processes.

• Designed and implemented back-up recovery plans and procedures.

• Motivated staff thru personal skills development training

• Involved in total development of software in its life cycle Trinity Insurance Consultants, Inc.

June 1996 – October 1998

IT/Admin Officer

• Maintained Tricom PBX phone system

• Administered Novell Server and MS SQL 2000 Server

• Installed and configured workstations

• Designed office layout with provisions for RJ-45/RJ-11 patch panels

• Managed messengers and IT Staff

• Prepared yearly budget for Admin/IT Department

Trinity Insurance Consultants, Inc.

June 1994 – May 1996

Marketing/Claims Officer

• Took care of corporate clients such as Megaworld, Empire East Land Holdings, MOF Co, C.F. Sharp, Red Ribbon

• Prepared and delivered Insurance Policies of clients

• Processed insurance claims

• Produced monthly reports in sales and receivables

• Monitored claims of corporate clients

SOFTWARES

• Visual Studio 2017 – ASP.Net MVC 5

• WAMP Server

• Aptana Studio 3.0

• Eclipse IDE 2019-03

• SAP Busines One

• Microsoft Project

• Sharepoint

• CISCO IOS

• Citrix

• JD Edwards

• MS SQL

• MYSQL

• Cisco WebEx

• Team Viewer

HARDWARES

• Avaya, Nortel, Panasonic, Alcatel – PBX/VOIP, CISCO SWITCHES & ROUTERS

• HP PROLIANT SERVERS

SKILLS:

Strategic Management, Operations Management, IT Project Management, Regulation Compliance, Materials Development and Training, People Management, Process Improvement, Service Contracts, Disaster Recovery, Problem Analysis and Resolution.

REFERENCES:

Nadine-Jell Lopez Quality Specialist – UHG 090******** Oliver Liwanag Faculty– DLS CSB 090********

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