Administrative Assistant Service Representative

Ericka M. Smith

Tampa, FL ***** 847-***-**** ***************@*****.*** linkedin.com/in/erickamsmith87

Administrative Assistant

Operational Management Confidentiality Continuous Improvement Data Analysis

Self-directed administrative professional with seven years of experience providing administrative support and data analysis across numerous sectors. Currently pursuing BS in Business Administration with anticipated completion date of June 2021. Excel at collaborating with all members of the organization to achieve business and financial objectives. Demonstrate disciplined execution and high level of attention to detail in managing multiple initiatives within time-constrained environments. Positioned to provide top-level support to drive business optimization, productivity, and profitability.

Areas of Expertise include…

Business: Project & Account Management Calendar, Resource & Inventory Management Payroll Invoicing

Medical Authorizations For Billing Sales Scheduling Reporting Document Integrity Purchasing

Vendor & Stakeholder Management Database Management Event/Travel/Meeting Planning

Electronic Medical Record Systems (EMRs)

Interpersonal: Relationship Building Discretion/Tact/Diplomacy Problem Resolution Critical Thinking

Multi-Tasking Under Heavy Deadlines Verbal, Written, and Presentation Skills Analytical Mindset

Resourcefulness Prioritization Resilience Time management

Technical: Microsoft Windows OS Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint)

Google Suite

Jack Henry Banking Software PointClickCare Medical Record Software Encompass Mortgage Software

Call Center Operations CRM Billing Software Gateway Billing Software

PROFESSIONAL EXPERIENCE

Billing Call Center Representative – Charter Communications Riverview, FL 06/2020 – 11/2020

Combined organizational, time management, and communication skills to assist customers with billing and account situations. Authority for financial processes to provide customer service and support financial health of the organization. Demonstrated adaptability, resourcefulness, and ability to proactively problem solve challenges. Selected Contributions:

Identified and resolved account errors and discrepancies to prevent company from losing money and to provide cost-saving options to customers

Provided security and privacy for account and billing information to be an advocate for the customer

Bookkeeper - Genesis Healthcare Cape May County, NJ 03/2019 - 04/2020

Combined organizational, time management, and communication skills to lead streamlined operations for a healthcare facility. Authority for financial processes to provide customer service and support financial health of the organization. Demonstrated adaptability, resourcefulness, and ability to proactively problem solve challenges. Selected Contributions:

Managed financial processes including posting payments into appropriate accounts, posting and tracking of withdrawals, and posting charges to accounts for X-rays, labs, beauty parlor services, physical therapy charges, etc.

Identified and resolved account errors and discrepancies; delivered 5% in revenue savings.

Obtained insurance authorizations, input billing coordination of benefits sequencing, and performed additional billing assistance as needed.

Mortgage Loan Clerk / Customer Service Representative - Honor Bank Benzonia, MI 05/2017 - 02/2019

Provided exceptional customer service for a community bank. Promoted from Customer Service Representative to Mortgage Loan Clerk in six months based on exemplary drive and performance. Selected Contributions:

Conducted rigorous review of loans to ensure compliance with federal regulations; performed quality control reviews on mortgages after close.

Ensured comprehensive documentation required for disbursing mortgages, prepared discharges for paid off loans, and collected documentation for audits.

Developed an enhanced post-closing process that reduced loan processing time by 4%.

Assisted customers with withdrawing and depositing money, cashed checks, and issued money orders.

Counseled customer to mitigate a fraudulent situation which would have resulted in a loss of several thousand dollars.

Identified and resolved discrepancies in accounts to decrease loss.

Salesperson- Kay Jewelers Traverse City, MI 12/2016 - 05/2017

Provided elite customer service to meet the needs of patrons for a high-profile jewelry store. Selected Contributions:

Demonstrated strong interpersonal skills in assisting customers with selections and sales, facilitated credit authorizations, and maintained an attractive and clean store environment.

Additional Experience:

Competency Evaluated Nursing Assistant Paul Oliver Living & Rehab, Frankfort, MI: 08/2016 - 12/2016

Assisted residents in Activities of Daily Living (ADLs) to support quality of living and emotional well-being.

Administrative Assistant Key West Harbour, Key West, FL: 11/2014 - 05/2016

Oversight for customer service and financial processes, including invoicing, spend tracking, rental transactions, and selling and documenting memberships for a vacation destination. Ensured accuracy and integrity of accounts to support financial health of the organization.

Scheduling Coordinator Asbury- Solomons, Solomons, MD: 05/2013 - 08/2014

Accountable for the efficient scheduling of home visits to ensure streamlined operations; managed payroll, provided leadership and direction to aides, and maintained communications.

EDUCATION

Bachelor of Science in Business Administration Colorado Technical University: anticipated completion June 2021

Courses: Concepts in Healthcare Organizations Intro to IT Software Applications in Healthcare

Fundamentals of Reimbursement in Healthcare Principles of Microeconomics Economics of Healthcare

Current Legal, Ethical and Regulatory Issues in Healthcare Spreadsheet Applications Management Fundamentals

Organizational Behavior Principles Healthcare Statistics and Research Management of Human Resources

Intro to Logistics/ Supply Chain Management Accounting for Non-Accounting Majors Building Effective Teams

Fiscal Management in Healthcare Services Quality Management Introduction to Marketing Accounting I

Managing Organizational Change Financial Statement Analysis Principles of Macroeconomics

International Business Communications Intro to Project Management Business Ethics and Leadership

Certifications in Quickbooks, Google Calendar, Google Docs & Excel Essential Training LinkedIn

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