Front Office Manager
Resume:
Wendy O. Adona
Blk ** Lot ** Ruby St., Phase 4, South Fairway Homes, Landayan, San Pedro, Laguna
• +639********* • adkhwu@r.postjobfree.com
Summary
Highly-motivated as Bachelor of Science in Tourism Management graduate with an experience as a Front Desk Receptionist and Secretary cum Project Coordinator with strong work-ethics and proven success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Hands-on skills in using MS Office Applications and daily office operations. Core Strengths
Strong Work-Ethics Ability to Work Under Pressure
Customer Service Skills Great Attention to Detail
Leadership Skills Creative Problem Solving Skills
Strong Organization Skills Adaptive Team Player
Strong Communication Skills Ability to Work Independently
Active Listening Skills Dedicated and Motivated to Any Given Task
Telephone Communication Skills Goal Oriented
Knowledgeable in Hospitality Industry Proficient in Microsoft Office Applications
Fast Learner (Word, Excel, PowerPoint and Outlook)
Ability to Multitask Computer Literate
Achievements
Leadership Award
Deans Lister & Consistent Academic Scholar
Food and Beverage Services NCII Passer
Best in Thesis: The “Aswang” Stigma: ItsEffects
On the Tourism Industry of Capiz Province
Front Office NCII Passer
Handled customer calls and inquiries professionally
Provided excellent customer service
Able to identify problem and solves it smoothly
Developed and implemented new procedures
that improved the overall workflow.
Able to increase inquiries and clients through
Provided exceptional support to managers and email marketing. co-workers which increased overall efficiency.
Complimented by managers and colleagues
Professional Experience
Company Name: Tradeways International Free Zone
(August 2019 – August 2020)
Position: Admin Assistant cum Project Coordinator
Country: Sharjah Airport International Free Zone, Sharjah, United Arab Emirates Duties and Responsibilities:
• Provide analytical support to Manager in executing assigned projects.
• Plan and coordinate project activities for timely completions.
• Assess potential issues and technical challenges and accordingly develop resolutions.
• Interact with various teams to coordinate project activities.
• Participate in project design meetings and recommend improvements if needed.
• Assist in project design and development activities.
• Work with Manager in change order management, project tracking and document control activities.
• Track project progress and ensure all project activities are complete on time.
• Monitor project schedules regularly to determine any delays or deviations.
• Attend project meetings and follow-up with outstanding tasks. Page 2 of 4
• Develop project reports for management and clients.
• Analyze and resolve project issues in a timely and accurate manner.
• Coordinate with management in developing project scope, plan, deliverables, budget and milestones.
• Oversee project correspondences, prepare and review project related emails, letters, proposals, memos, meeting minutes and other documents.
• Review contract requirements and process invoices in timely manner. Company Name: The Palms Country Club
(July 2018 – July 2019)
Position: Front Desk Receptionist
Country: Filinvest City, Alabang Muntinlupa, Metro Manila, Philippines Duties and Responsibilities:
• Typing business letters, reports, memos and other related correspondence.
• Sorting and Filing correspondence and other documents.
• Maintain records of their queries and feedback.
• Handled all incoming calls and answered inquiries made all while keeping the management team updated.
• Maintain accurate address logs at start and close of the season ensuring member mailings arrive to the appropriate address depending on member residence.
• Serve as first point of contact to maintain dress code of members, notifying the appropriate manager if/when needed.
• Handling customer requests promptly.
• Keep a record on people who have come to the office.
• Handling cash and maintaining account records.
• Administered and processed payments made by the members, providing them with up to date copies of receipts and/or transactions made by them.
• Calling customers and confirming appointments and reservations.
• Answer inbound calls and transfer calls appropriately ensuring phone wait times are low.
• Resolved all customer complaints making sure the customers were satisfied with the service they were receiving at all times.
• Update and distribute daily events sheets, tracking all upcoming events in an organized manner allowing for quick updates to the daily event sheets.
• Be present in Reception area and maintain presentation standards at all times while on shift.
• Greet all members and their guests in a pleasant manner upon arrival and coordinate members’ guests by contacting members when guests arrive and informed them about all special offers.
• Complete “opening/closing” activities as you arrive and depart from your scheduled shift, with a focus on the conference room, copy room, and Reception area.
• Fulfill all other duties as assigned and traditionally performed by a Receptionist in a private Club setting. Company Name: Cebu Pacific Air/MIASCOR Ground Handling Corporations (400 Hours - Internship)
(June 2017 – August 2017)
Position: Passenger Service Agent
Country: NAIA Terminal 3 Pasay City, Metro Manila, Philippines Duties and Responsibilities:
• Issuing airline tickets for clients, checking if their requested dates of flight are available and then reserving seats and preparing itineraries accordingly. It also up to them to handle itinerary rebooking and cancellations.
• Assisting with airport check-ins. Before clients embark on a flight, they must go through the ticket counter first, where passenger service agents examine their ticket, passport, and other identifying documents, and confirm their flight details. Afterward, clients receive their printed boarding pass.
• Process luggage and ensure that it complies with the airline’s restrictions. If luggage exceeds weight limits, service agents charge additional fees. The next step is attaching luggage tags and coordinating with ramp agents to place luggage on the correct flight.
• Facilitate passenger boarding onto flights. They use a public address system to announce when boarding may start, and Page 3 of 4
they control entrance by accepting passengers based on seating arrangement and boarding pass verification.
• Providing information about their flight and check-in procedures, to inquire about directions, or to request assistance with concerns such as lost luggage.
• Announcing changes to flight details and handle complaints. Company Name: Hotel H20 (300 Hours - Internship)
(February 2017 – May 2017)
Position: Front Office Agent
Country: Rizal Park, Behind Quirino Grandstand Manila Ocean Park, Manila, Philippines Duties and Responsibilities:
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.) Education
Bachelor of Science in Tourism Management
Lyceum of Alabang, Tunasan, Muntinlupa,Philippines 2014 – 2018
Seminars and Conventions Attended:
September 30, 2017 10th EdukCircle International Convention on Business, Tourism and Hospitality
University of the Philippines Diliman Quezon City, Philippines November 28, 2016 Philippine Council of Hospitality Management Student Member
Lyceum of Alabang
October 10, 2016 Seminar in Basic Hotel Operations (Plaza Del Norte Hotel) Laoag City, Ilocos Norte
September 5, 2015 Third Young Filipino Tourism Advocates SMX Convention Center, Mall of Asia
February 3-4, 2015 Acacia Hotel Immersion & Familiarizationon Front Office Management
Alabang, Muntinlupa City
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September 4, 2014 Airline Familiarization Tour
SEAIR Hangar, Diosdado Macapagal
International Airport
August 1, 2014 Personality Development & Public Relation Seminar Lyceum of Alabang
Personal Information
Nationality : Filipino
Date of Birth : October 1, 1997
Civil Status : Single
Language : English, Filipino, Japanese (Basic), Arabic (Basic) References
Evangeline Po - Sports and Recreation Manager
The Palms Country Club
Jan Paulo L. Malamug – CTHM Coordinator
Lyceum of Alabang
Jayar Alegre Perez – Journal Editor Office
SPI Global Paranaque City
Clariza Nicole T. Solis – Digital Marketing Supervisor BOIE Incorporated
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