GERALD MICHAEL G. GALINDEZ

KS**, B**, L**, LANCASTER ESTATE NEW CITY, GEN. TRIAS, CAVITE, 4107

E-mail: adkhvg@r.postjobfree.com

Contact Number: 092********

Career Objective: To build a career in a well-established company that will provide opportunities for application of my technical skills and optimization of my professional and personal growth for future advancement, as well as for the attainment of the company’s goals. I. WORK EXPERIENCES

XEROX CORPORATION

April 2015- December 2016

WEST CONTACT SOLUTIONS

July 23, 2012 – June 10, 2015: Position: Listener Care Representative/Technical Support Export Bank Building, Gil Puyat Avenue-corner Ayala Avenue, Makati City Duties: Takes care of the customers’ billing inquiries, accounts disputes, troubleshooting the SIRIUSXM satellite radios, and other matters pertaining to SIRIUSXM.

CONVERGYS CORPORATION

April 17, 2009 - June 1, 2012: Position: AT&T Mobility Customer Service Specialist (CSS – Level 2); Inbound - Outbound Service Customer and Technical Support Glorieta 5 – Ayala Ave., Makati City

Duties: Handles customers’ accounts in general and troubleshooting different mobile phones

(leading brands).

II. SKILLS

• Sociable and able to communicate with clients harmoniously. Works professionally and relates well to people with different types of personalities.

• Excellent in both oral and written communications

• Good Time Management

• Adaptive Skills (efficient, hardworking, disciplined, reliable, resourceful, competitive, and flexible), leadership skills, solid work ethic, desire to excel, meet deadlines and enjoy a fast-paced environment.

***DRIVING TEACHER (Currently)

III. COMPUTER KNOWLEDGE

• Technical proficiency in Microsoft Excel, MS Word, Powerpoint, Microsoft Access and Internet Savvy

IV. EDUCATIONAL BACKGROUND

Special Courses:

June 2002 - March 2006 Masters in Pastoral Ministry MaryHill School of Theology September 2001 - February 2002 Theology of Consecrated Life Course (Completed) Pontifical University of Santo Tomas Tertiary: BSC - Management

XAVIER UNIVERSITY (Ateneo de Cagayan) Graduated October 1997 V. ACHIEVEMENT West Contact Solutions:

• Consistent perfect attendance performer

• Consistent TOP Sirius-XM Satellite Radio Seller

• Employee of the Month (July and Sept 2013)

• Consistent Performing Listener Care Rep

Convergys Corporation:

• 2010 Top Agent (2nd Highest Score card)

• Consistent Monthly Call Commendations

• Quarterly Performer Bonus Achiever

• Promoted to CSS 2nd level November 2010

V. REFERENCE: Available upon request.

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