Lorna Hawkins

**** **** ********* ***** #*** Ontario California 91761 951-***-****

Project Manager

Executive Director- Customer Service - Project Management Overseeing the successful completion of projects, working in a variety of fields: strong office management skills.

Self-motivated with strong work ethics and management skills, able to handle projects with minimal supervision

Professional Skills

Overseeing the successful completion of projects, working in a variety of fields: information technology, community collaborations. Responsible for creation, organization, execution and completion of projects.

Managing relevant employees, setting deadlines, communication with executives about the state of the project. Ensuring projects stay on track and on budget. Adjusting when necessary to meet any new requirements.

Managing Scope, schedule, finance, risk quality and resources. My job is to make sure all my jobs run smoothly and that my people know where they are going every day,

Furnish management leadership team with insights and reports enabling effective strategic planning to increase the company’s revenue through the referrals channel.

Take escalated customer calls and help to de escalate situations and flip unhappy customers into referring customers.

Contribute to the development of new marketing strategies and help carry out admin tasks for new marketing initiatives.

Google Docs/Sheets

Project Management

CRM and Salesforce

Proficient in Microsoft Word

CRM and Salesforce

Skilled in Customer Service

Excellent Team Player

Worked with multiple departments, including, sales team, operations team, and the executive team to spearhead strategic and tactical execution of strategies to improve our customer’s experience

EXPERIENCE

Professional Project Manager

Sungevity January 2016-February 2017

Managing relevant employees, setting deadlines, communication with executives about the state of the project. Ensuring projects stay on track and on budget. Adjusting when necessary to meet any new requirements.

Managing Scope, schedule, finance, risk quality and resources to make sure all my jobs run smoothly and that my people know where they are going every day,

In addition to planning effectively and through execution of the plan, I communicate effectively. I make sure that the customer is aware of what we are doing on an everyday basis. What I enjoy about being a project manager is that I get to use the skills I have learned over the years towards all the projects I currently do. It has also prepared me towards handling everyday crises that have come up during managing my projects.

EXPERIENCE

Drive By Agony November 30 1988 - March 2019

Executive Director

Oversee day to day operations of the organization. Community organizing, Anger management specialist, Domestic violence coach, victims advocate

Counselor for victims of crime suffering from Post Traumatic Stress disorders

EDUCATION

Poly High school, Long Beach California

September 1967- 1971 - High school diplomat

USA School or Religion -

violence prevention specialist, community and urban organizer, Clergy certified

AWARDS

Person of the week in television Peter Jennings World news 1992 Alaska Airlines magazine Hero Next door 1992

Congressional Award Supporting victims of crime 1993 People Magazine Mothers of murdered children 1992

In my spare time I continue to volunteer and work with victims of crime through Drive by Agony, I mentor youth who have post traumatic stress disorders and teach domestic violence classes. I am currently revamping my online presence through my youtube channel to help motivate others to learn how to heal from life traumatic stress situations.

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