Marilyn Casillas

adkhud@r.postjobfree.com

**** ******* ******

N. Hollywood, CA 91605

818-***-****

OBJECTIVE:

To obtain a position with a firm that offers opportunities for experience and advancement, where I can maximize my management skills, quality assurance, program development, and training experience. Therefore I would like a secure position with a well-established organization with a stable environment that will lead to a lasting relationship with your company.

WORK OF EXPERIENCE

7/16/16-Present Sunrise Community Counseling Center

Administrator/Data Manager-Contractor

Regular analysis of data systems and maintenance of accurate records and establish protocol to share records with upper management, senior leadership, and clients. Data collection and reporting system for substance use treatment services. Intake for CalOMS and data collector, interview clients who need to be entered in to the system. Welligent specialist administers all documents into system, manage, compose and screen every new client, or add present clients into other qualified programs. Training and enhanced Welligent knowledge, as regards to creating e-forms, compose forms per program, and add new or remove the necessary tools in Welligent per agencies requests.

10/12/15-Present Hillsides

Administrative Assistant

Responsible for providing secretarial, clerical and administrative support in order to ensure that municipal services are provided in an effective and efficient manner to clients, visitors, donors, county workers and fellow employees. Receive incoming telephone calls, provide and answer to routine inquiries and/or refers them to other personnel. Manage on site psychiatrist’s appointments for various programs; prepare paperwork for psychiatrist and upload all documents signed by psychiatrist's clients. Keep close communication with pharmacies regarding psychiatrist's clients. Data entry into EHR system and web based programs associated with medication supportive services. Maintain office co-ordination: maintaining co-ordination and link between the department/person and the rest of the office, Maintain records and files, Arrange meetings and other gatherings, as well as historian for Manager's meeting and Substance Use meeting weekly. Create Agendas, sign in sheets, and minutes for meetings as a historian, and sending meeting invites to all managers. Create and maintain office documents: office documents such as, letters, correspondences, invoices, reports, data sheets, Handle daily outgoing and incoming mail distribution. Assist in the gathering and organization of information in preparation for audits, reports, etc., Oversee the ordering, receipt, stocking and distribution of office supplies and keep all Financial Services forms stocked at all times for access by staff. Compose and screen all of the MAT referrals for outpatient services, as well as upload all documents for new MAT clients. Send all opening paperwork to billing, Mental Health Department, DCFS, Hillsides therapist and managers. Check Medi-Cal eligibility for clients, prepare paperwork for outpatient clinic. Provide clerical and procedural support as needed. Translate documents from English to Spanish and or Spanish to English. CQUI tracking, as well as other information to be tracked when needed. Training for new administrative assistants regarding Welligent, historian roles, and other areas of admin work if needed.

10/12/11-3/12/12 Office Team-Robert Half Co.

Temp Receptionist Hillsides

Greeted people coming into the office and/or other establishments, directed them to the appropriate contact or service and provided basic information. Operated a 32 line phone system to answer, screen and forward telephone calls, taking messages as required. Assessed for required equipment, material and supplies to be purchased. Purchased general and specialized equipment, material or business services for use or for further processing. Filed and organized supplies, materials in cabinets, and storage room. Received and registered correspondence, reports, and other written material for typing. Maintained and operated copier, fax, and coordinated and ensured completed mass mail-outs via couriers.

3/12/12-10/12/15 Hillsides

Full Time Receptionist

Received incoming telephone calls, using switchboard with 10 lines at a time, provided and answer to routine inquiries and/or refer them to other personnel transferring to over 40 staff, and other sites. Ordered, Distributed, and Organized Office Supplies, kept inventory of Office supplies on a monthly basis. Administered room reservations and set-up requests with maintenance department, and or with IT for any technical set-ups. Kept logs updated (visitors log, family center sign in sheet, and package log). When instructed, sent out E-mail’s or made announcements agency wide. Trained all back up coverage for Front Desk duties. Worked with Intake Department translating for Spanish Intake Calls. Sorted and Distributed Daily mail agency wide, and donations for clients all year round, including birthdays, holidays and special occasions the agency celebrates. Translated for H.R. department, and Development department (AKA Marketing Department). Continuously helped with projects for other departments when needed. Implemented translated signs, documents, advertisements, e-mail, as well as staff on manager translations.

03/24/08-05/03/11 Wells Fargo Bank

Teller

Controlled large amounts of money and privately ensured all transactions for customers. Assisted with every customer’s satisfied and unsatisfied questions and concerns they had about any transactions or financial problems. Individually helped reach the stores sales goals. Worked independently and with teams, also in charge of making everyday decisions on my own. Trained new team members that joined the team and assisted the management team with tasks that were assigned to me on a daily basis.

02/03/05 -03/20/08 The Castaway Restaurant and Banquet Center

Burbank, California

Hostess:

Maintained a commitment to customer service and guest satisfaction. Performed all guest contact activities such as; seating arrangement, answering guest questions, handling phone lines in a cordial efficient and professional manner. Maintained a cooperative, team-like, attitude in working with supervisors and fellow employees (including other departments). I had immediate communication with managers of special requests, guest problems or concerns regarding the restaurant.

07/15/06 - 05/10/07 Monarch Grand Vacations

Encino, CA

Administrative/Receptionist/Customer Service Representative:

Provided a full range of administrative, clerical and office support, such as; word processing for a variety of executive team members. Tasks included the composition and preparation of routine correspondence and presentations using computer software applications. Managed calendars, assisted in phone reception for executive and administrative departments. Prepared and coordinated mail, faxes, express packages and filing assistance, advised supervisors of any issues to ensure excellent customer service.

2005-2006 Lived in Mexico City

08/09/03 - 06/16/04 Linens ‘N Things

Sherman Oaks, CA

Retail/ Clerical/ Cashier:

Explained utility and payment procedure to costumers, answered general inquiries and complaints relative to utility billing and services; made arrangements for payment on past-due utility accounts in accordance with established procedures. Responded to costumers over the phone answering utility questions, issues and concerns. Understood and effectively carried out verbal and written instructions as well as actively promoted the costumer commitment process and values.

EDUCATION

2000 - 2004

Chatsworth High School Chatsworth, CA

High School Diploma

2008-2010

ITT-Technical Institute Sylmar, CA

AA Criminal Justice

SKILLS

Computer literacy: Proficient in Microsoft Word, Excel, Acrobat Reader, and Most Window System Programs. Internet Adept, Office 365/Outlook, Welligent, CalOMS system, Skype for Business, IDASH, typing speed 50 wpm.

Office machinery - Familiarity with multiple copiers, various fax machines, multi-line phone systems.

Personal skills - Punctual, reliable, self-motivated, team player, positive attitude, strong work ethic.

LANGUAGES

Proficient speaking, reading and writing in both English/Spanish, as well as translating documents from English to Spanish and Spanish to English.

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