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Service Representative Office Assistant

Location:
Memphis, TN
Salary:
25,000
Posted:
February 25, 2021

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Resume:

PATRICIA EDWARDS

**** ******* *** *******, ** ***12

901-***-**** adkhsn@r.postjobfree.com

Summary

Hardworking and reliable worker with more than 25+ years of technical know-how and experience, that ranges from tax preparer, to customer service representative within single and multi-branch corporations in the service arena. Expert in gathering, analyzing and defining business and functional requirements; as well as self-disciplined with documented success, consistently and achieving goals. Proven ability to lead seamless implementations’ and deliver excellent customer service in the workplace. Ambassador Worldwide Protection Academy

11/11/2019-6/16/2020 Security Guard

Secures premises and residents while patrolling property inspecting building, equipment, access points permitting entry. Preventing losses and damage by posting irregularities, informing violators of policy and procedures. Complete reports of occurrences and activities. Maintains organization stability and reputation by complying with legal requirements, protecting lakes, levy and dock, report damaged or needed repairs. Building Block Learning Academy

05/20/2019-10/25/2019 Bus Driver/Cook

Safely transporting students to and from school, field trips, and other activities whenever necessary, following a schedule, adjusted to driving in traffic and weather conditions. Ensuring the safety of childrens and keeping the bus in safe and working conditions, providing a safe and fun environment for the childrens, teaching safety procedures while maintaining a positive attitude and providing excellent customer service. Cook and provide healthy and nutritious meals for childrens, receiving food supplies as well as preparing the menu, maintaining inventory levels as well as preparing correct and accurate documents related to this job.

SRVS (Shelby Residential and Vocational Service)

08/28/2018-4/19/2019 DSP (Direct Support Professional) Assist clients with personal hygiene, including dressing, mobility, feeding, transportation and some housekeeping. Monitor patient medications and update charts. Helps clients keep appointments with doctors. Maintain open communication with families and doctors as needed regarding clients medical and emotional behaviors. Document and report any changes in clients health status. Ensure highest client safety and well being. Comfort Keepers

07/27/2017-08/27/2018 Caregiver

Assist clients with personal care, including dressing, mobility, personal hygiene, feeding, transportation and some housekeeping. Monitor patient medications and update charts. Helps clients keep appointments with doctors. Companionship. Maintain open communication with families and doctors as needed regarding clients medical and emotional behaviors. Document and report any changes in clients health status. Ensure highest client safety and well being.

ST. Francis Hospital

04/2016-7/26/201 EVS (Environmental Service)

Performs cleaning functions in assigned areas (patient rooms, operating rooms, emergency rooms, delivery rooms, x-ray, lab, offices, dialysis, exam rooms, procedure rooms and visitor areas, collects and disposes of contaminated articles

(used sharp containers, contaminated trash) keep the supply room stocked with supplies, keep equipment clean. Observes and reports the need to repair equipment. Has knowledge of chemicals and dispensing systems used within the department. Collects soiled linen then distributes clean linen following hospital policy and procedures. Assures that all safety measures are followed. Shelby County School

10/2010-01/2014 Helper 1/Cashier

Knowledge of cooking large quantities of food, multi-task: being able to operate different types of cafeteria equipment, keeping accurate records, including recipe as well as inventory records, as well as lift up to 50 lbs. Follow all food preparation instructions, serve all foods and beverages according to safety and sanitary policies, work as a team, all workers are responsible for a cooperative working environment. Good customer service skills. Serve breakfast in the classroom, by preparing and serving meals timely to ensure that all children get a good start to the day with a nutritious meal. Family Dollar Corporation

07/2013-04/2015 Customer Service Representative

Provide good customer service skills both face to face or over telephone to give response to customer’s inquiries, build customer relationships to ensure a return visit, achieve individual sales goals established by the management team. responsible for maintaining a neat and organized store, balancing the cash register, safe at the beginning of shift as well as closing. Sitel Corporation

10/2009-12/2009 Customer Service Representative

Analyzed and answered all incoming questions regarding AARP United Health Group and route to the proper department. Strategically answered all billing questions and inquiries as well as set up payment methods that fit the customers’ needs. Reviews documentation for validity/completeness, and adheres to all HIPPA requirements. Gathered and assessed clients’ needs, to determine, if there would be any out of pocket expenses, after finding the different medications on the formulary lists. Dillard & Dillards Business Service

12/2005-10/2009 Tax Preparer/ Executive Office Assistant Check data input and/or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures. Compute taxes owed or overpaid, using adding machines, computers, to complete entries on forms, following tax instructions and tax tables. Interview clients to obtain additional information on taxable income, deductible expenses and allowances. Prepare or assist in preparing simple to complex tax returns for individuals or small businesses. Review financial records such as income statements and documentation of expenditures in order to determine schedules needed to prepare tax returns. Use all appropriate adjustments, deductions, and credits to assure an accurate return. Greet visitors and assist with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers. General administrative and clerical support, schedule and maintain appointment manually or electronically, receive, sort and deliver mail, maintain clean reception area. Internal Revenue Service

01/1990-09/2005 Data Transcriber/Lead

Transcribe and/or key verifies a wide variety of taxpayer prepared tax returns, related schedules, and/or documents. Identifies missing, incorrect, and unrecognizable data and takes appropriate course of action to resolve errors, or refers to others for correction. Detailed knowledge of a variety of corrections modes, procedures, and status messages to train employees returning to duty as well as new hires. Assist management as well as provide feedback to Lead with any assigned special projects when required. Perform quality control on all data for errors and incompleteness so employees will have knowledge of the errors so they can be more accurate in the future. Receive numerous bonuses for going over and above the target keystrokes.



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