Accounting Sales

NOMASWAZI NKOSI

BANKING AND FINANCE EXPERT

+27-73-194-**** adkhre@r.postjobfree.com

**** ***** ******,

Emndeni Ext, Soweto

1861

CAREER OBJECTIVE

I am a hardworking, self-motivated and honest individual with over 7-years of experience in customer service, customer account administration, quality control and a proven proficiency in lead conversion to financial product sales. I aspire to continually grow my technical and professional competency through working in a more challenging role. I am very confident in my knowledge and I believe I can exceed expectations in any post that utilises my skillset. WORK EXPERIENCE

BRANCH CONSULTANT

First National Bank

From April 2015 to November 2018

Duties and responsibilities:

Monitoring and controlling the quality of business processes Summarizing findings and formulating recommendations to business Providing timeous and accurate information to management Converting customer service conversations to bank product sales Working as a relief in all departments (teller, sales, back office) Ensuring that product knowledge and advice is technically and factually accurate Know-Your-Customer (KYC) and Anti-Money Laundering (AML) Understanding customer needs to provide appropriate and excellent quality service.

Ensuring compliance with governance in terms of legislative and audit requirements

IT SKILLS

Microsoft Office

Pastel Accounting

End User Computing

SOFT SKILLS

Excellent communication skills

Excellent time management

Able to work under pressure

Able to work in a team

Adaptable to diverse cultures

Excellent analytical skills

Good problem-solving skills

High level of professionalism

OTHER INFO

Gender: Female

Nationality: South African

Criminal record: None

Driver’s licence: Valid Code 10

Customer

Service

KYC, AML

and FICA

Governance

Accounting

and Finance

TECHNICAL SKILLS AND KNOWLEDGE

REFERENCES

BULELWA SIKWERQE

Branch Manager

First National Bank

PHONE: +27-73-239-****

Email: adkhre@r.postjobfree.com

EDUCATION

DIPLOMA IN ACCOUNTING AND FINANCIAL COMPUTING

Rosebank College – Gauteng

Completed in November 2005

MODULES COMPLETED:

- Accounting 101, 102 and 201 - Cost and Management Accounting

- Taxation - Economics 101 and 102

-Business Mathematics - Pastel Accounting

- End User Computing

- Business Management and Entrepreneurship

NATIONAL SENIOR CERTIFICATE

Task Academy

Matriculated in November 2003

SUBJECTS PASSED:

- Accounting Sg-E - Isizulu Hg-D

- Business Economics Sg-B - English Hg-D

- Economics SG-C - Mercantile Law Sg-E

Certificates and transcripts for the above are available on request. WORK EXPERIENCE (CONTINUED)

COLLECTIONS CONSULTANT

First National Bank

From June 2014 to March 2015

Duties and accomplishments:

Collection and ordering of cards

Issuing of cheque books, statements and replacement cards Linking of accounts and updating of clients’ profiles Promoting excellent customer service standards

Resolving client queries and providing feedback to clients BANK TELLER

First National Bank

From June 2011 to May 2014

Duties and accomplishments:

Processing routine customer transactions quickly and accurately Cashing of foreign notes and travellers’ cheques

Processing MoneyGram transactions

Daily balancing of all cash holdings.

Assisting customers with security protocols to protect their monies. Providing excellent customer service.

TRAINING COURSES

FNB Conference and Learning Centre

Courses completed in June 2011

Teller Training

Customer Information Efficiency (CIS)

Retail Forex Training

Contact this candidate