Madhavi

Ph: 480-***-**** Email: adkhrc@r.postjobfree.com

PROFESSIONAL SUMMARY

7+ years of experience in quality assurance and Business analysis in both waterfall and agile methodologies for SDLC and STLC.

Problem and Scope Definition:

Support formulation of problem statement and definition of scope.

Drill down beyond the problems surface to understand root cause.

Construct problem statement including problem description.

Identify key stakeholders and construct stakeholder analysis ie how they are affected.

Contribute to project planning and effort estimation within scope.

Support the identification of risks and mitigation approaches.

Requirements Gathering

Demonstrate exceptional requirement gathering skills, leveraging clear direction from engagement management.

Support requirement gathering sessions.

Organize and sequence requirements into a user requirements document.

Write well formed, validated requirements and manage changes.

Use appropriate tools to record, track and manage requirements.

Business Analysis

Review and analyze relevant documentation to ensure the understanding of an organizations function and capabilities.

Conduct relevant research to increase understanding in support of developing comprehensive solutions.

Logically structure recommendations and supporting data to formulate a solid, logical and understandable business case.

Utilize appropriate business modeling techniques to represent and graphically depict various activities, processes and data These could include:

– Business process modeling.

– Process flow modeling.

– Data flow modeling.

– Stakeholder analysis.

Engagement Delivery

Demonstrate excellence in delivery of all solutions/recommendations, including supporting artifacts, on time and with high quality.

Deliver exceptional engagement support, including development and management of project plan(s) as needed.

Develop high quality deliverables that are “review ready” the first time.

Proactively share ongoing point of view and perspectives.

Display strong listening and communication skills when interacting with client and team.

Thought Leadership:

Conduct market research and/or engagement specific inputs for service offerings eg case studies etc.

Research industry trends and support innovative ideas for practice thought leaders.

Support in the development, research and design of consulting and domain mindshare such as: articles, whitepapers, collateral development, eBooks, info graphics, leadership forums, Collaboratory sessions, Yammer, etc

Business Development:

Support leadership in the development of RFI's, RFP's and Service offerings.

Customer Relationship Management:

Build and maintain strong relationships at different levels of the client organizations.

Practice Development:

Support practice building initiatives as planned by practice leadership.

Revenue Management:

Ensure utilization targets are achieved by seeking opportunities for one self, internal or external as required.

Knowledge Management:

Assist in creating client and/ or practice related materials (deliverables, solutions, industry best practices, standards and other knowledge artifacts) to organizations knowledge management repository.

Completed compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations.

Skills:

Databases: Oracle 11/ 10g, MS Access, MS SQL, DB2

OS: Windows, MAC

Knowledge of Automation Tools: Selenium IDE/ Web Driver, TestNG, Cucumber

Languages: Java, HTML, XML, PL/SQL, JavaScript

Core deposit/loan :Fidelity/Alltel/Systematics, Hogan, AFS, Shaw, Fiserv, Open Solutions,

Credit Origination: ACAPS, Fidelity Empower, Fidelity ALS-COM, Fidelity Loan Portal, Fiserv Unifi, PowerLender, Provenir, CUSP, ZOOT

Credit Card Processing : TSYS, FDR, Hogan,

Online Banking : Digital Insight

Quality Assurance : HP Quality Center, JIRA, Clear Quest

Methodologies : Agile, Waterfall, Hybrid

Hexawise Test Design Professional

PROFESSIONAL EXPERIENCE

Client: Wells Fargo Bank Jan 2016 to Till date

Project: Multiple - CLG (Consumer Lending Group)

Personal loans, Home loans, Credit card and Auto loans

Role: Systems QA/Business analyst

Wells Fargo is one of the biggest banks having a wide range of products like saving account, credit cards, consumer lending, asset management and investments. As part of busines analysis worked on multiple projects towards UAT providing support with business knowledge and technical support for CTM (Consumer Test Management) team to successfully implement system changes, System migrations, enchantments and introduces new processes, servicing and account boarding towards Digital, Sales, offer, rewards, application submission and boarding, Underwriting, fraud, fulfillment, Product switch, migration, review Rules in both waterfall and Agile methodologies.

Responsibilities

Work with the Line of Business as well as the Compliance Manager to ensure all rules applicable to the line of business and the products supported are identified so that testing priorities can be evaluated and established.

Assess adherence to regulatory requirements and laws. Serves as an independent reviewer to conduct transactional and control testing across the Lending Compliance purview areas of Residential Lending (originations and servicing), Consumer Lending, (credit card and unsecured) Business Banking Group Operations.

Analyze and understand the business requirements, System requirements, and Functional requirements.

Knowledge of federal and state lending regulations of TILA, RESPA, HMDA, CRA, ECOA, FCRA, FDCPA, TCPA and UDAAP.

Maintain thorough knowledge of supported systems, up to but not limited to POS downloader systems, third party portals and support/administration tools, front end processing systems and proprietary internal systems.

Attend trainings and complete on-line assessments to maintain a thorough knowledge of all processes, procedures and information that affect / impact the department and company as a whole, included but not limited to card industry regulations, interchange, dues and assessments, and PCI-DSS and PA-DSS compliance.

Understand processes and work the cross-functional test teams throughout the entire development lifecycle utilizing established standards and guidelines.

Act as SMEs and provide support to stakeholders towards cross functional groups to identify the key dependencies and end to end processes involved with system testing and end to end testing.

Work with members of Business Analysis, Application Development, and Project Management to assure timely completion of testing plans.

Build and enhance individual development and skill-set by seeking educational opportunities, participating in available training and researching innovative technology and methodologies to provide strong departmental support.

Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats

Construct and maintain documentation, workflow charts and diagrams; studying system capabilities; writing specifications

Conducting meetings and presentations to share ideas and findings

Define project requirements by identifying project milestones, phases and elements

Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions

Prepare technical reports by collecting, analyzing and summarizing information and trends

Analyze Business Processes, and Infra Landscape along with BU, IT teams etc. to help develop target model of IT Infra architecture for the acquired entity

Run Discovery workshops with Teams from Acquired Entity to collect and analyze information about IT Infra / applications, interfaces between systems, data models etc for key decisions on migration approach and plan

Document key business requirements, and project deliverables for all SDLC phases.

Develop process flows and diagrams on integration/IT Infra migration approach using Charting software (i.e. Visio, PPT, etc.)

Determine and define project scope and objectives for IT Infra Integration of acquired entity to IT Infra & Systems

Run workshops and coordinate with other teams to plan and progress activities in IT Infra discovery and migration and mitigation plans as applicable

Develop technical guides, communications and IT Job Aids / presentations

Develop standard communication plan and associated templates to ensure technical integration activities are easily understood and consumed by end user community.

Work with IT M&A team for technology proposal presentation and documents

Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress

Utilize industry best practices, techniques, and standards throughout entire project execution

Excellent communication, analytical skills, organization and time-management

Excellent knowledge in Microsoft Office – Word, Excel, PowerPoint and Visio tools

Identify and assist in the development of additional business opportunities within current clients, applying delivery methodology standards in the creation of solutions, understanding client tactical plans and goals and expressing business requirements in terms of the function to be performed by the solution.

Provided inputs responsibilities include overseeing business to system knowledge management, and assisting in overall system design from user interface through backend processes.

Identify GAPS in data, Provided Data Needs, Condition Data, Communicated with third-party vendors and assist multiple scrum teams around the data condition business logic for individual project as wells as for cross project functionalities.

Perform research and analysis within various systems FDR(First Data Resources)/ACAPS mainframes (Automated Credit Application Processing System) and manage different accounts with different data's to ensure proper processing.

Working knowledge of Microsoft Office including Word, Excel, Access and PowerPoint, Microsoft Project, Outlook, Visio, SQL, SAS, SharePoint, Latitude.

Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations.

Responsible for verifying the accuracy of new states/ products, rate revisions, projects, and production problem corrections, to ensure a quality product.

Improve Test Coverage through Production Defects and Issue root cause analysis, partner with Cross functional teams to gather feedback and embed into Test coverage.

Assist in all phases of code deployments; including, but not limited to, off-hours support and weekends.

Been a strong voice in Release Readiness Go/No-go discussions.

Participated in systems implementations including contributing to the validation approach, ensuring audit readiness, participating in vendor audits/evaluations and documenting validation results and requirements traceability.

Uphold the Wells Fargo Code of Ethics and ensure that confidential information is safeguarded.

Perform other duties as requested.

Environment: HP ALM, Clear Quest, Jira, Microsoft SharePoint, Microsoft Office (Outlook, Word, Excel), SQL Server Management Studio (Teradata and Oracle), Windows OS family (XP, Win 7 and higher), JAVA, .NET, FDR(First Data Resource), ACAPS (Mainframes) Data environments: SHAW, and ECPR, Json, XML, HTML, Postman, SoapUI, ZOOT.

Client: Capitol One, Richmond, VA 2014 to 2016

Project: Capital one card online services

Role: Quality Analyst

Capital One is among the major credit card issuers in the USA and Card online servicing is the platform for supporting the credit card customers with their online accounts right from the credit card application onwards. Card online services takes into account the customer preferences, market trend and competitor product and drives towards customer’s ultimate online experience.

Analyze and understand the business requirements, System requirements, and Functional requirements.

Estimated testing efforts and designed QA estimate report.

Lead the cross-functional test team throughout the entire development lifecycle utilizing established standards and guidelines.

Developed Test Plan, Test Requirements and Test Cases.

Involved in Grooming of product backlog and develop the user stories.

Participate in a cross-functional team as an agile tester, including active involvement in ceremonies and actively participated in Scrum meetings such as demos/reviews, grooming, sprint planning, and retrospectives and feature demos.

Interact with the business team and End users to understand their needs and inputs towards the product development.

Understanding the business intent and working with Product Owner, BSA and Tech lead in developing the test scenarios.

Responsible for coordinating with offshore resources on daily basis to help them in understanding the requirements, addressing their issues and providing solutions.

Developed test cases for functionality, integration, security, transaction, error handling, of web applications.

Worked with project team in the transitioning from their current software development processes to Agile principles and best practices.

Reviewed test cases and ensure to meet client standards and coverage.

Participated in daily standups and discussed the project testing status.

Compiled test results, Defect reports and prepare the signoff documents.

Review the defects logged before assigning to the developers.

Participated in defect triage with project team and presented the daily reports.

Environment: Quality Center 11.0, Clear Quest 7.1.1,Soap UI3.5, Jira, Microsoft SharePoint 2013, SQL Server Management Studio, Oracle 11g, Toad 10.6, SSRS

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