Stephanie Lewis

Richmond, Virginia

804-***-****

adkhnx@r.postjobfree.com

Summary:

Over two years of experience working in call center environment with extensive Customer service and administrative experience.

Assisted calls regarding pharmacy, insurance, claims status, prior authorizations, case creation and Medicare in timely and confident manner from internal and external customers.

Experienced with file management, document management, data entry, copy machine, fax, pc printer, and multiple line telephones, sales, printing and mailing with data typing speed of 35-40WPM.

Able to talk and type simultaneously

Education:

Associates Degree in Medical Assisting with concentration in Management

GPA 3.47/Honor Roll Award 2x and Deans List

Centura College, Virginia Beach, VA, Aug 10 – Dec 11

Received an Advanced Studies Diploma

John Marshall High, Richmond, VA, Sep 93 – Jun 97

Coursework in Computer Systems Applications

ECPI University, Richmond, VA, Aug 00 – Apr 01

Studied courses for Bachelor’s in Accounting

American Public University System, Charles Town, W. Virginia, Sep 13 – Feb 14

Completed Pharmacy Technician program

Professional Career Institute, Richmond, VA, Apr 14 – May 14

Skills:

Operating Systems (Windows 10, MS Word, Excel, Outlook, HIPAA)

Active Health Insurance License

Customer Service.

Office Equipment.

Authorization Representative.

Office Services Specialist.

Data Entry.

Document Control Specialist.

File Management.

Time Management.

Professional Experience:

The Results Co. Clients were Highmark, Hulu, and Humana, Richmond, VA Sept’18 – Aug‘19

Customer Service Representative/Temporary to Permanent Jan’19

Responsibilities:

As a Licensed Health Insurance broker, I am professionally answered inbound calls from customers

Provided necessary information so they can make the best decision on which health insurance policy will meet their needs during open enrollment.

Enrolled and took payments from customers for health policies

Transferred calls to those that best assists the customer’s specific need.

Updated customer information.

Created notes on every call taken.

LiveOps/Victoria Secret, Richmond, VA Remote-Seasonal Nov’18 – Jan’19

Customer Service Rep

Responsibilities:

Answered incoming calls from customers to assist them in many areas

Cancelled orders in the system

Corrected orders that were missing sales offers

Informed customers of delivery status

Created orders over the phone for customers that weren’t internet savvy

Teletech, Richmond, VA(Remote) Feb’18 – Oct.’18

P/T Customer Service Representative

Responsibilities:

Professionally answering 45+inbound calls from customers, providers, and internal personnel.

Assist clients and providers with rescheduling and registering of courses.

Transferring calls internally to other internal departments that best assists the customer’s specific need.

Updating customer and provider account information.

Creating cases on every call that summarizes every action taken.

Concentrix, Richmond, VA Aug’ 17 – Oct’ 17

Prior Authorization Representative

Responsibilities:

Professionally answered100+ inbound calls from medical and pharmaceutical personnel.

Assisted clients and patients with prior authorizations, case creation, and status updates.

Transferred restricted access and Medicare clients to their proper facilitator

Updated missing members information

Atwork Personnel Client Chesterfield Health Dept Chesterfield, VA Mar’ 15 – Jun’ 17

Office Services Specialist

Responsibilities:

Retrieved, signed out, and delivered medical records requested by departments.

Filed medical records in proper location according to numeric filing system.

Operated computer to enter new patient record information into the File on system and prints scan labels.

Researched and retrieves data for chart appointment information in Web vision to pull ahead for upcoming appointments.

Purged medical records to be sent to offsite storage facility.

Filed laboratory reports in patient records.

Played the role of a team player in my department that allowed the other areas of the health department to function smoother.

Responsible for providing excellent Customer Service.

Teletech Services Corporation, Remote, Richmond, VA Oct’ 14 – May’ 15

Customer Service Rep I-

Responsibilities:

Assisted customers via home office call center setting with placing and modifying retail orders, returning products, educating customers on all products and services offered by the company.

Utilized multiple applications to research and enter data to address and solve customer issues.

Functioned successfully with the clients that they complimented me often for my service and my abilities to solve their issues.

Handling Data Entry with accuracy while doing the same work.

Advantage Resourcing/Ricoh, Hopewell, VA Jul’ 14 – Aug’ 14

Document Control Specialist

Responsibilities:

Responsible for Preparing documents for scanning.

Scanned hard copies into computer file folders and indexed electronically under customer account names.

Detailed oriented and very meticulous to scan each document carefully with no errors.

Reichard Staffing/SunTrust Mortgage, Richmond, VA Apr’ 12 – Jan’ 13

Mortgage Data Entry

Responsibilities:

Prepared authorization documents.

Entered customer account information to set up Sure pay automatic drafts.

Sent out letters to account holders for acknowledgements and to add/change draft setup information Prepared authorization documents for the imaging process.

Worked on MERS project correcting demographic errors for the mortgaged properties with information from original notes.

Office Team/Estes Express Lines, Richmond, VA Apr’ 11 – Jul’ 11

File Clerk

Responsibilities:

Sorted, prepared, and filed confidential and non-confidential human resource documents within the payroll department.

Executed attention to detail.

Assisted regular employees in payroll with pulling files.

Prologix Distribution Services East, Richmond, VA Jul’ 06 – Aug’ 09

File Clerk/Document Control Specialist

Responsibilities:

Prepared invoices and return packing slips for imaging process.

Imaged over 1000 documents daily.

Keyed all magazine shortages and overages

Answered telephone calls for the office and warehouse.

Helped management filing employee documents.

Received and directed office visitors.

Responsibilities also included printing and mailing monthly reports; copying, & faxing invoices.

Great listener that follows instructions precisely.

Computer literate and gained knowledge of software to complete scanning task.

Manages assignment and sets priorities to complete efficiently.

Very high adaptability and positive.

Productive and highly motivated.

Advance Med/Computer Science Co. Richmond, VA Nov’ 04 – Jun’ 05

Mail Room Clerk

Responsibilities:

Received, sorted and logged medical records from express, priority, and postal carriers.

Scanned medical records into computer database using excel software and filed them according to universe date.

Received and directed telephone calls when receptionist was not available.

Operated office equipment including fax, copier, computers, printers and multi-line telephone.

Also received HIPPA certification to work with the medical records.

Fairfield Library, Richmond, VA Mar’ 02 – Sep’ 03

Library Associate I

Responsibilities:

Operated circulation desk as a team player.

Answered patron’s questions about their accounts over the telephone and in person.

Also, informed and reconciled customer accounts of all fines due Shelved library materials.

Assisted and provided information to patrons on library functions.

Registered, renewed, and updated patron information in computer terminals.

Operated the cash register, copy machine, fax, pc printer, and multiple line telephones.

Responsible for providing excellent Customer Service.

Rite Aid Corporation, Richmond, VA Mar’ 99 – Nov’ 04

Sales Associate/Key holder

Responsibilities:

Operated cash register.

Provided customer service in person and via telephone Set up displays.

Initiated merchandise sales.

Store maintenance (cleaned windows, swept floors, wiped down register counters, and dusted merchandise).

Opened and closed the store; Set and deactivated the alarm.

Supervised cashiers during shift.

Reconciled and made store deposits.

Aided customers and employees with problem solving.

Checked in store vendors.

Operated the cash register and the one-hour photo lab.

Front faced, and dust mopped before closing store.

Completed store planograms, damage returns and cycle counts.

Stocked and restocked store merchandise.

Contact this candidate