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Support Developer

Location:
Columbus, IN
Posted:
February 25, 2021

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Resume:

Suresh Reddy Avula Oracle Applications Techno functional

Email: adkhnw@r.postjobfree.com

Ph: +1-646-***-****

www.linkedin.com/in/suresh-reddy-avula

Experience Summary

Over 12+ years of Experience in Oracle Apps, as a Solutions Architect and Technical Design and development. Strong Technical and Functional knowledge of R12 and R11 SCM, order management, and Finance Modules.

Extensive Technical and Functional expertise in Oracle Applications R12/11i SCM modules PO, INV, and Finance modules GL, AR, AP, Order Management (OM), and Sys Admin and AOL.

Extensive Industry Experience in implementing and testing Order-to-Cash (O2C) and Procure-to-Pay (P2P) business Process flow.

Strong experience in developing RICE objects Interfaces, APIs, conversions, Forms (Oracle forms), and Reports (RDF, Discoverer and XML Publisher).

Strong experience in developing interfaces using ISG (Integrated SOA gateway) and Business events.

Good experience in CUSTOM.pll, Form Personalization, Oracle alerts, and Advance oracle queuing in Oracle E-Business Suite.

Expertise in preparation of AIM Methodology Documents like MD50, MD70, TE120, CV40 and CV60

Good working experience in Oracle apps R11 and R12 versions and cloud instances.

Knowledge of Fusion OTBI, BI Reports, Web Services, SOAP, WSDL, XSD, and XML

Knowledge of Oracle Integrations Cloud (OIC) with REST and JSON services and Visual Builder Cloud Services (VBCS) & Process Cloud Services (PCS).

Good experience in creating the users, assigning the roles, using FBDI templates and respective setups in Sourcing/GTM Cloud/One Network.

Experience in providing Level 2 support to resolve high priority production and support tickets.

Very good experience in solution designing for projects, preparing Functional documents based on requirements.

Proficiency in Oracle Application architecture with exposure to solution design, coding, and implementation.

Experience of all the vital steps of SDLC and Good Knowledge of Functional and Technical Design Documentation.

Highly organized, enthusiastic, strong analytical skills, able to prioritize effectively.

Excellent problem-solving skills with an ability to identify problems and implement connective solutions.

Self-motivated and highly adaptable to the demands of the project in terms of new requirements, meeting deadlines, delivering a quality output.

Skills Synopsis

Oracle Applications:

Financials (Accounts Receivables, Account Payables, General Ledger, Purchasing), Inventory, Order management, Quality and Oracle i-Setup, Procurement and GTM Cloud.

Application Versions:

11.5.9, 11.5.10, 12.1.3 & 12.2.2

Technical Skills:

Expertise in SQL, PL/SQL, SQL*Loader, OCI, REST, SOAP, OTBI, BI, Oracle Reports, Oracle Forms, Forms personalization, Alerts, Discoverer, UNIX (scripting), TOAD, SQL Developer.XML Publisher

Knowledge on OAF and Core Java.

Industries:

Manufacturing, Pharmaceutical, Enter price software products.

Professional Experience

Birlasoft Solutions Inc, Columbus, IN, USA AUG 2012– Present

(Formerly – KPIT Technologies Inc)

Cummins Inc, USA Jan 2018– Present

Lead Oracle Techno Functional Consultant

Project Type: Production Support

Applications: Order Management, Purchasing, Account Payables & Sourcing/GTM Cloud/ONE Network.

Responsible as a primary Finance/SCM consultant, for all deliverables (Technical and Functional consultant) for Parts Cummins Supply Chain ERP project.

Leading the project from the onsite, daily coordinating with ERP support teams, conducting meetings, updating project status.

Communicating to business when any critical events are happening like Priority Resolution Event (PRE).

Leading and Handling Admin related activities for ONE Network & Sourcing/GTM Cloud as per the request.

Supporting Quarterly maintenances and critical Patch deployment.

Working on Supplier Risk update in Sourcing Cloud by using FBDI templates.

Analyzing the support incidents and creating the Standard Operating Procedures and End User Self Service Documents.

Implemented proactive framework by creating the health checks and custom alert notifications and avoided the potential issues before the user identify.

Creating the Weekly and Monthly support KPI dashboards and presenting to business.

Created the incident trend dashboard in Power BI and loading the data on day – to – day basis for support operations.

Lead root cause analysis of complex and/or repeating issues and created 7 step analysis to fix the issues permanently.

Leading and managing the team to make sure all the incidents are resolved within the committed SLA.

Involved in a creating KT plan, by following Transition methodology successfully implemented hand over to support team from project team.

Cummins Inc, USA Sep 2014– Dec 2017

Oracle Techno functional Consultant

Project Type: Implementation and Rollout

Industry: Manufacturing

Applications: (11i) Accounts Receivables, Accounts Payables, General Ledger, Purchasing, Quality, Oracle i-Setup

Developed below Outbound interfaces:

GL-Journal

Golden tax

AR invoice

Developed below reports:

PO transfer status

Receipt transfer status

GL Transfer status

Developed Conversions like:

PO

Receipt

Created the Alerts and scheduled every day to send notifications and raise the remedy ticket to concerned support group if any error records are found

The scenarios include:

System Errors

User Errors

Defined the quality plans and quality elements by using the Quality responsibility

Migrated the Collection Plans and Collection Elements from Source Instance to Destination Instance by using i-Setup responsibility

Chains and Jobs are created by using the Appworx scheduler

Involved in the cutover plan activities.

Scheduling the concurrent programs by using the Appworx scheduler

Preparing the Migration AOL files and uploading the same into clear case

Fixing of bugs and resolving the issues in Infant Care support post Go Live.

Repeat issue analysis and converting to PBI’s.

Created Purchasing and Receivable setups.

Controlled runs and infant care support, reconciliation with BOLT on day to day basis.

Cummins Inc, USA Aug 2012– Sep 2014

Oracle Techno functional Consultant

Project Type: Enhancement

Applications: (R11) Accounts Receivables, Purchasing, Order Management and Inventory

Responsible as a primary Technical, Functional consultant for Inventory (INV), Purchasing (PO), Order Management (OM), Shipping and Bill of Materials.

Support the existing ERP system, resolving the functional and technical issues.

Developing the Interface and reports in SCM and Finance modules and adding new functionalities to the exiting ERP.

Customized reports like AR invoice, PO print document, Commercial Invoice and sales order acknowledgements

Created new custom forms to save custom lead times based on customer and country, and supplier and warehouse.

Implemented the change requests based on bussiness requirements.

Involved in bug fixes.

Improving the performance of existing system.

Customized the pick list report.

Customized the core projected inventory report.

Prioritized the support cases and assigned to team members.

Preparation of Functional design(MD50) and technical Design Documents (MD70)

Involved in Unit Testing and System Testing

Capgemini India Private Ltd, Bangalore, India AUG 2011– JUL 2012

Smith’s Medical, UK. FEB 2012 – JUL 2012

Technical Consultant

Project Type: Enhancement

Applications: (R11) Accounts Receivables, Accounts Payables, Purchasing, General Ledger

Customized the DE AT CH Outsourced Invoice Printing Report.

Developed the ACH Payments Outbound interface for the CITI bank.

Understanding client functional specification and giving estimation on technical impact on objects enhancements.

Preparation of Technical Design Documents (MD070).

Preparation of Testing Design Documents (TE020).

Fixing of bugs and resolving the issues.

AT & T, US AUG 2011 – JAN 2012

Technical Developer

Project Type: Upgrade

Applications: (R11) Accounts Receivables, Accounts Payables, General Ledger, Purchasing, Inventory, WIP and BOM

Remediated/migrated custom Forms & Custom.pll from 11.0.3 to R11.5.10.2

Involved in Forms personalization upgrade.

Remediation of reports like:

SMC Invoice

Inventory Month End

Remediation of interfaces like:

SMC MUP Job Processor

AP invoices interface

Vendors interface

Hitachi Consulting Software Services India Ltd, Hyderabad OCT 2008– AUG 2011

(Formerly - Sierra Atlantic Software Services)

Tabuk Cement Company, Saudi Arabia. Jan 2011 – AUG 2011

Technical Developer

Project Type: Implementation

Applications: (R12) Accounts Receivables, Accounts Payables, HRMS

Developed below reports:

Employee Health Check Report

Employee Log

Developed below Forms:

Employee Health Check Form

Employee Log Form

Power Consumption Form

Plant Stoppage Form

Oracle India Pvt Ltd, Hyderabad NOV 2009 – DEC 2010

Support Analyst

Project Type: Production Support

Applications: (R11) Accounts Payables

Global Meta link Payables SR Support as a part of Team Sierra – AP Rescue

End to End AP Technical, Functional Support.

Resolving TARs through perfect fixes, have excellent knowledge of AP back end tables, SQL, Functionalities of the complete product.

Extensive experience in resolving Accounting, Invoices, Payments related issues

Handling Critical SRs ranging from Sev1 to Sev4

Meeting Customer Expectations through timely & effective resolution of SRs

Continuous Interaction with customers as a part of SR resolution

Thorough Research of the Problem and Back end Tables, to Provide Suitable Data Fixes Striving for Customer Satisfaction by Quick and Perfect Resolution of SRs.

Key Highlights:

Achieved Several Exceptional Service Nominations from customers for excellent support.

Have been a Topper in the team, in terms of the number of SRs closed till date. Member of the Team which won Best Team Award in Sierra Atlantic.

Etihad Airways, Abu Dhabi. OCT 2008 – NOV 2009

Technical Developer

Project Type: Production Support

Applications: (R11) Accounts Receivables, Accounts Payables, General Ledger, Purchasing

Understanding client functional specification and giving estimation on technical impact on objects enhancements.

Preparation of Technical Design Documents (MD070)

Preparation of Testing Design Documents (TE020)

Preparation of Functional Design Documents (MD050)

Worked on daily Production Support activities for resolving the issues created by the end users

Developed major interfaces in GL and AP

Fixing of bugs and resolving the issues.

Customized the AR Customer Invoice Report

Customized the EY Preliminary Payment Register Report

Customized the EY Supplier Aging Detail Report

Handling user management

Education

Institution Degree Year

S.V. College of Engineering and Technology (JNTU), AP M. C. A 2007



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