Strategic results–driven professional experienced in applying in- depth knowledge of Information Technology (IT) Business Analysis, Programming, Testing, implementation, management and production support of data processing and Development design.

Ability to multitask

Attention to detail

Transat technical language into business language

Team player. Ability to manage people and follow up

High aptitude to quickly learn new processes and technologies

Areas of Expertise

Application Development

Application Enhancement

Health Care, including Blue Cross, Blue Shield, Title XIX)

Application Integration

Strategic Banking System (The Systematics Core Banking)

Business Analysis

Testing

TECHNICAL EXPERTISE

Abend Resolution

CA-7 - CA-11

JIRA

Endevor-Chang man, Fileaid, and XPEDITOR

COBOL - CICS

System Testing

IBM Mainframe Utilities

JCL (Job Control Language)

Control-M

TSO, TSO CLIST and ISPF

SLC (Systems Life Cycle)

Unix, vi editor

VSAM, REXX

Unit Testing, User Support

Expeditor - HTML

MVS/370 System Code

PL/SQL -Oracle

SQL – DB2

Unix, C, REXX

Application Testing

Assembler

JavaScript

PROFESSIONAL EXPERIENCE

Infosys Limited, Plano, TX

Technical Analyst Lead – Application Maintenance Dec 2017 – Dec 2018

Re-engineering of existing application to incorporate unit tests and functional tests. Database knowledge DB2 and Stored Procedure

Mainframe, DB2, Stored Procedures, CICS, Cobol, JVM, MQ & batches

Analytical skills

Coordinate with members offshore. Ability to work in team in diverse/ multiple stakeholder environment

Experience and understanding of in Production support and performance engineering

Ability to work in team environment and client interfacing skills.

Acting as a liaison between Business users and Development team and Management.

Making sure that all users support issues are documented in System ticketing Application Support.

Making sure that tickets are fully documented before being escalated with the relevant facts and steps taken to resolve the issues.

Teksystems Global Services, Irving, TX Dec 2016 – June 2017

Software Developer, Application Development

System analysis, design and backwards engineering of existing code to formalized documentation, data flow diagrams, system flow charts, job schedule and run book documentation.

Gather data requirements for each program, document inputs, outputs, ABEND exception processing.

Strong COBOL OS and VS COBOL II programming background. JCL and other mainframe related technologies associated with development, testing and documentation of mainframe-based COBOL software. COBOL, CICS, DB2.

System analysis, technical documentation authoring.

Create and/or update all the documentation needed for the project.

Set documentation standards and guide documentation through the review process making necessary changes and corrections.

Research and collect source material from customer, vendor documentation, existing files and other sources.

Compile software documentation and design documents, all source material and make a proposed layout of the documentation to fully capture all legacy source code.

EDS/ HP ENTERPRISE SERVICES Plano, TX Jan 2009- Sep 2016

Applications Management – Service Delivery Consultant -Team Leader

Applications Development and Enhancements:

Designing, coding, programming and maintaining Enrollment and Renewals Application created for Arkansas XIX and for BCBSMA (Blue Cross Blue Shield of Massachusetts) Health Care Group:

Creating and updating the documentation related and needed for the project, set documentation standard and guide throughout the review process

Performing analytical, technical, and administrative work planning, designing and supporting new and existing tools.

Performing Set up CA7 scheduling production jobs, add a temporary job dependency (user requirement), force a job complete, cancel, demand and responsible for CA7 scheduling and ‘Batch Terminal Interface’ support across multiple test environment.

Updating operation and manual procedures using best practice guidelines standards and procedures.

Identifying possible production failure and creating incidents report as needed.

Testing and documentation of mainframe-based COBOL, CICS and DB2.

Monitoring daily production cycle. Resolving complex production issues. Working with business users and technology to track user issues and work with technical team to solve those issues.

Managing and supporting junior user personnel with documenting user support issues and also in understanding the business process.

Testing and documentation of mainframe-based COBOL, CICS and DB2.

Performing analytical, technical, and administrative work planning, designing and supporting new and existing tools.

Resolving complex production issues.

Communicating with business analysts (Bas) to determine accuracy of customers’ requirements need.

Training and coaching for other team members.

Providing and initiating leadership direction and planning input in all information technology and business area issues which meets current business requirements and objectives.

Participating /providing management in the development of technology products, services standards and development efforts that impact the business area.

EDS Plano, TX USA

Project Manager Information Specialist, Application Development

Software Engineer/ Information Analyst Specialist Jul 1989– Dec2008

Designed, coded and maintained Strategic Banking System (The Systematics Core Banking)

Banking Systems (SBS):

Designed and built different release environments

Monitoring daily production cycle operation and maintaining responsibility for CA7 scheduling and solve incident release issues when a job is scheduled to execute the same day under two or more different Schedule IDs. Identifying possible production failure scenarios and creating incident tickets as needed.

Compiled software documentation and design documents and made proposed layout of the documentation to capture all legacy of the source code

Researched and gathered source material from the clients/customer and other sources.

Created and updated SE Tools with mainframe PACBASE support

Analyzed client business requirements

Coded customer enhancements and requirements into baseline applications

Conducted unit tests against defined test cases to ensure accurate application results and business functionality

Performed and built Release environment, versioning and installation for Bank One and GMAC accounts.

Worked as the Visual Age PACBASE Administration, provided nightly cycle support

Worked as CA7 System Engineer, responsible for testing a new release and Set up CA7 scheduling production jobs.

Testing CA7 Jobs forecast for specific time and flow jobs backward/forward and updated job scheduling details and all data related.

Updating operation and manual procedures using best practice guidelines standards and procedures.

Identifying possible production failure and creating incidents report as needed.

Managed code migration to libraries to ensure different testing levels using correct release of code

Supported and led the migration team for SBS (Strategic Banking System) project

Implemented and created Audit reports in UNIX to allowed SBS account to clean up any orphan entity that is not used in any dictionary

Supported the conversion of VCS to UK banking system

Oversaw day to day operations of SBS Banking system

Provided and initiating leadership direction in all information technology and business area issues which met current business requirements and objectives

Led and Participated with management in the development of technology products, services standards and development efforts that impact the business area.

EDUCATION

Master of Business Administration (MBA)

Management Information System

University of Dallas, Irving, TX. USA

Bachelor of Science

Computer Science

DeVry University, Irving, TX. USA

Bachelor of Science

Financial Accounting

Alexandria University, Egypt

Contact this candidate