Janice

Wagner

303-***-****

adkhk5@r.postjobfree.com

Administrative professional with more than 17 years of experience including accounting, marketing, process improvement, customer service, human services, scheduling, and direct support of senior level executives and directors.

Experience

NOVEMBER 2017 – DECEMBER 2020

Administrative Support Assistant IV / City and County of Denver, Denver, CO

Provided administrative support to the Development and Planning Supervisor, City Planners, and Plans Review Specialists.

Researched, compiled, organized, prepared and maintained an assortment of files and records in accordance with the City's file and retention schedule. Responded to public inquiries by phone and email in a courteous manner; provided information regarding the commercial permitting processes, services, and records requests. Recorded permit applications into permitting software database and maintains electronic and hard file information.

Performed completeness checks on applications and plans.

AUGUST 2008 – APRIL 2017

Program Manager, Executive Assistant / DaVinci Institute, Westminster, CO

Led a recruitment initiative which increased yearly revenue by $350,000. Maintained program certification with State of Colorado, assisted with program marketing, and served as program advisor; prepared and scheduled advisory board meetings. Improved efficiency of operational processes to accommodate 70% increase in number of students. Provided a full range of executive-level support to the Executive Director, President, and COO to include: calendar/schedule management, reports, and prepared requisite materials. Planned/executed company events, workshops, and conferences with speakers and other service providers.

Maintained strict confidentiality with sensitive information, financial documents, records, and personal matters.

Improved efficiency by creating a highly effective organized filing system.

JULY 2007 – JUNE 2008

Accounts Payable Specialist / The Rock Stucco, Denver, CO

Performed accounts payable functions for construction expenses in QuickBooks Pro. Resolved months of backlogged work, restored order and organization to processes/records in disarray, researched and solved billing problems and corrected invoicing and journal entry errors that had previously been missed.

Interfaced extensively with a network of vendors and suppliers. Coordinated warranty inspections with homeowners and business owners, assess warranty claims, and follow through to completion all service requests.

MARCH 2003 – JUNE 2007

Office Manager / Synaptic Corporation, Aurora, CO

Provided daily executive-level assistance to the company President. Prepared invoices, reports, memos, letters, and financial statements, and other documents using word processing, spreadsheet, database, and presentation software. Handled a variety of complex and confidential situations. Performed all AR/AP, bank reconciliations, and credit card statements monthly in Peachtree Accounting. Entered all cash receipts consisting of cash, checks, money orders, credit cards, and EFT’s and made deposits in system.

Education

Associate of Arts / Cumberland University, Lebanon, TN

Skills

Computer – PC and Apple

Microsoft Office Suite

Outlook and Gmail

Accela

SharePoint

Microsoft Teams

Organization

Time Management

Problem-solving

Teamwork

Program Management

Communication

Awards

Summit Award for Superior Performance and Dedication

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