Front Office Manager

** ******* ****** **************, ** ***** 703-***-**** ****.***********@*****.***

Riza Alcantara

Summary of Qualifications

Strong technical knowledge of property management systems.

In-depth knowledge of PC software: MS Word, Excel, PowerPoint

Excellent time management and organizational skills to function effectively under time constraints, within established deadlines.

Ability to give attention to detail.

Outstanding written and verbal communication skills.

Remarkable and effective listening abilities and strong judgment skills.

Customer service-oriented focuses on customer satisfaction to existing and future customers.

Strong ability to maintain physical stamina and proper mental attitude to deal effectively with owners, management, employees, and outside contacts while working under pressure and meeting deadlines.

Experience

May 2014 – Dec 2020

Bella Wonderland Early Learning Center

Stafford, VA

Business Owner, Childcare Service Provider, and Preschool Educator

Create business plans, develop marketing strategies, and oversee daily operations.

Hire, train, and mentor employees to ensure safety and consistent quality of work.

Handling all finance and employee administration responsibilities including accounts payable/accounts receivable, payroll, workers compensation, unemployment, and all required federal and state government filings.

Create an effective cleaning plan to ensure all of the interactive areas are sanitary and safe.

Develop educational and fun training plan for preschoolers.

Keep up-to-date records of children’s development through preschool assessment.

Develop and monitor schedules to ensure that children have enough rest, physical activity, and playtime.

Prepare and serve meals.

Manage and supervise the safety of children. When necessary, administer first-aid or medical assistance to children.

Assist children, individually or in groups, with preschool lesson, projects and homework.

Maintain excellent verbal and written communication with parents and guardians.

Built great rapport with all client in an effort to grow a relationship and generate business.

Dec 2012 – Dec 2013

TMX Finance

Fredericksburg, VA

Store Manager

Account manager responsible for daily continuous operation of multimillion financing company site valued at 1.5M.

Operations manager supervise training and mentoring of incoming new personnel in daily duties and responsibilities

Intensely maintains all status of open and closed business accounts

Diligently manage and organize previous closed business accounts

Input status of all accounts into Atlas TLX business information system

Structurally prepare and submit complex invoices for external contracts on a weekly basis

Customer service-oriented focuses on customer satisfaction to existing and future customers

Ensure compliance of policies and procedures of company are adhered to

Marketing analyst expanding company focus and attract new prospects

Directly work with upper management to maintain company goals and objectives aligned

Resolve customer account problems and disputes concerning loan balances, recoveries, and product satisfaction

Perform to meet daily and monthly assigned goals and objectives and maintain assigned accounts while following all online and store collections policies and procedures to ensure efficiency and compliance with regulations.

Ensure the organization’s collections and risk management strategies are carried out in a manner that results in the most profitable collections possible and in strong performance of the finance loan portfolio and risk-related products.

Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits

Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts.

Partner with vendors on auctions, vehicle sales, and moving consignment.

Jan 2007 – Sept 2011

Holiday Inn/Four Points by Sheraton

Manassas, VA

Front Desk Manager

Respond appropriately to guest complaints and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.

Day to day operations and assignments of front office staff including scheduling, hiring, interviewing candidates for the front office, and overall guest satisfaction.

Encourage teamwork and quality service through daily communication.

Develop and implement plans to achieve established goals related to guest satisfaction scores.

Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees.

Monitor and maintain proper Front Office operational supplies.

Provide training for new staff.

Opening experience

Renovation and conversion experience

Improved OSI scores to top 8 hotels

Accounts Receivable

Help manage accounts receivable.

Resolve credit card or billing disputes.

Send out invoices & manage past due accounts for Companies and Direct Billed Groups.

Bookkeeping.

Sales Coordinator

Assists the Director of Sales.

Ensures that hotel groups and wedding groups go smoothly.

Reports to the director and manager about conflicts and concerns with a party booking a group function.

Managed with group blocks and group commitments.

Filing, Documentation and administrative work.

Coordinating with accounts for generating Invoice.

June 2004 - March 2006

BB&T Bank

Woodbridge, VA

Bank Teller

Client Service including answered phones and greeted customers in a friendly and courteous manner.

Clerical and data entry.

Cross-selling bank services.

Processed deposits, cashed checks, paid withdrawals from savings accounts, redeemed savings bonds.

Processed and mailed receipts and night depository items, issued travelers checks, money orders and official checks.

Balanced cash, and maintained the ATM.

Cash handling experience: up to $200,000

Kept track of branch supplies

Dec 2001 – April 2004

Sears

Manassas, VA

Fine Jewelry Sales

Responsible for department planograms and inventories.

Watch repair, and jewelry cleaning.

Department schedules

Trained new employees

Helped manage other departments such as perfumes, women's handbags, and shoes.

Certificates

Virginia Labor and Employment Law * Business Writing for Results * Management Training & Professional Development Program, SPG Champion, IPS (control inventory), Starwood web and Hotel systems, CPR and First Aid.

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