PERSONAL INFORMATION

Name: Melissa Guzman Perez Gavilan

Address: ***** ** **** ******, ******** Pines, FL

Mobile: +1-786-***-****

E-mail: adkhho@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/melissa-guzman-5a0072ab/ EDUCATION

g

Glion Institute of Higher Education, Bulle, Switzerland Jul 2013 – Jan 2015 Bachelor’s degree in Hospitality Services with Sustainable Development in Tourism Universidad del Valle de Mexico, Torreon, Mexico Aug 2010 – Jul 2013 Bachelor ‘s degree in Hospitality Services with Sustainable Development in Tourism WORK EXPERIENCE

WebBeds Group

Product Manager – United Arab Emirates (UAE) Jul 2019 – Nov 2020

• Responsible for the development, account management, and growth of the supplier network in the Northern Emirates and Abu Dhabi

• Identified, sourced, and contracted new products in the Northern Emirates and Abu Dhabi

• Built and maintained relationships with existing and new suppliers to maximize opportunities for 4 platforms

• Managed the Rotana Hotels portfolio at a chain level in the UAE

• Negotiated contracts, promotions, and conditions (e.g., cancellations, shortest cut-off date, credit terms)

• Negotiated exclusive rates with preferred hotels on a daily basis

• Generated additional revenue and opportunities through incentive schemes with hotels

• Collaborated with product marketing to launch new products to increase penetration across multiple markets

• Supported the development and maximisation of supplier features of the platforms

• Maintained a leading market position of the portfolio by gathering comprehensive market data and focusing on competitors’ activities

• Worked closely with sales and operations teams, both locally and across the global network of offices to ensure and maintain sufficient availability of rooms

• Ensured timely contract loading by working closely with the data entry team

• Worked closely with operations, sales and finance teams to ensure effective selling

• Prepared and communicated statistical analysis of supplier sales and market trends

• Worked closely with Tourism Boards preparing marketing strategies for markets across the globe

• Met suppliers and attended trade functions where appropriate

• Carried out hotel inspections for product updates Commercial Executive – Americas, Middle East and Africa Jan 2019 – Jul 2019

(WebBeds group acquired Destinations of the World)

• Monitored daily performance of key accounts in the region (MEA) and reported to the VP of sales

• Worked closely with the Chief Commercial Officer (COO) to increase sales of key XML accounts

• Supported supplier connectivity and optimization by monitoring XML clients look to book, performance, product mapping, and restrictions

• Implemented, analysed, and monitored promotions for key accounts on a daily basis

• Trained regional sales teams on the integration of customers during the acquisition

• Prepared reports to the COO of the region on a daily, weekly, and monthly basis

• Collaborated with the creation of yearly targets and budgets

• Assisted legal team to ensure documentation of customers was updated (including contracts) Destinations of the World

Commercial Executive – Middle East, Africa, India and Commonwealth Independent States (CIS) Sep 2015 – Dec 2018

• Implemented regional and commercial strategies and coordinated the alignment of the contracting team and sales team to execute the business plans of the region

• Supported sales managers and regional sales directors with key XML accounts in Saudi Arabia and Kuwait. Monitored the accounts’ look to book performance, product mapping, and restrictions

• Supported the commercial planning and reviewing process by tracking customers’ KPIs and identifying issues and opportunities with sales and products

• Collaborated with the yearly targets and budgets

• Drafted and reviewed customer agreements, with teams of other offices

• Organized tradeshows across the region

• Assisted legal team to ensure documentation of customers was updated (including contracts)

• Implemented, led and monitored the first customers’ incentive program platform

• Worked closely with the head of project management and the back-office applications team to test, implement and monitor updates on the portal

• Monitored customers’ KPIs, analysed promotion effectiveness, and supported the commercial planning to identify opportunities to improve sales

• Managed the travel budget for the region

• Created business intelligence reports for the commercial team The Ritz-Carlton Hotel Company L.L.C.

Sales Coordinator at the Global Sales Office for The Ritz-Carlton Hotels Jan 2015 – Sep 2015

• Organized the largest travel and tourism trade show in the region: Arabian Travel Market (ATM) representing The Ritz-Carlton Hotel Company L.L.C.

• Managed the accounts in Middle East, Africa, India and Turkey

• Supported global account directors. Followed ups on past and pending businesses, helped with client visits within Dubai, and solved ad-hoc client queries

• Drafted reports for the corporate office

• Communicated on a daily basis with the portfolio of hotels globally

• Coordinated direct sales’ activities throughout the year

• Represented The Ritz-Carlton Hotel Company portfolio and acted as a liaison between customers and each of the properties globally

The Ritz-Carlton, Dubai UAE

Food and Beverage Intern Jul 2014 – Jan 2015

• Interned in the food and beverage department. Worked 3 months in operations and 3 months as event sales coordinator for the restaurant reservations department

• Organized the NYE and Christmas Gala events in the hotel Presidente InterContinental Hotel, Mexico City

Sales Coordinator Intern Aug 2011 – Dec 2011

• Sold the signature restaurants of the hotel

• Organized and led multiple events

• Managed the social media accounts

ADDITIONAL

Certificates: GIHE Certificate in Hotel Operations. Languages: Spanish (fluent), English (fluent), French (basic) IT: Sabre Travel Network, Opera Software, Microsoft Office, OS X, Tableau

Contact this candidate